Strand, Strand, Strand !! Største enhed i Island Winds - 3br, 3ba

Kevin, we're sorry to hear the home didn't meet your expectations. We use a professional cleaning service and will absolutely follow-up with them to make sure they don't miss the trundle bed in the future and are cleaning to the standards we expect. As to the problem with bugs, Island Winds contracts for pest control on a regular basis and we'll let them know the property needs servicing. We don't personally have any control over the scheduling. Even though Island Winds is not a new complex, we try to keep the unit looking fresh. The carpet is less than a year old and we've added new memory foam mattress toppers, new dining room chairs, etc, and replace the linens and pillows regularly. Additionally, we do usually keep a small supply of cleaning products under the sink and in the laundry room. We'll check if those need to be replaced. As to the toilet paper, etc, as our rental agreement states, renters are responsible for those items themselves, although we provide starter toilet paper, paper towels and soap for guests until they have a chance to get to the store. And, of course, they're welcome to use any products left behind by previous guests. Again, we apologize and would have been happy to have sent the cleaning service back through if you had let us know about the issues you found upon arrival. Edited to add: Island Winds is having their pest control company come out to service the property.

We appreciate the feedback and took an inventory of all the linens, etc. and are making replacements as needed, including all the pillows. Glad to hear you had a good stay!