Solskandinavisk hus på Wamphassuc Pt. Havneudsigt. Kort gåtur til stranden

thanks, Michelle

We're sorry that the house didn't meet Joanna's standards. We take our reviews seriously and have looked into and addressed all the things she wrote us about: There were indeed tears/wear in two of the screens. Those screens have been replaced. One window in one of the bedrooms cannot be opened because of a broken mechanism, but all other windows open. We're also sorry about the coffee machine--we've highlighted this to our cleaners and so that won't happen again! On the other things: we reconditioned the deck in Autumn 2022 and had custom cushions made for the outdoor seating. I'm sorry about the splinters--it seems to be inherent to cedar and hopefully the cushions will help. We cut back the overhanging branches. We can't account for the 'infestation of earwigs'--we arrived for our summer holiday 10 days after Joanna left and saw no sign of any earwigs, or any pest other than flies and mosquitoes (we looked everywhere and were there for a month!). My experience with earwigs is that they come in with wet towels or clothing. I also appreciate the note about the musty smell in the lower ground floor--this is usually controlled by the permanent dehumidifier in that room. This may have not been turned on before Joanna's stay and we apologise for this. In the end, our house is a rural, seaside, family home, close to nature. We think the price, and our descriptions on the listing, reflect what it is. The majority of our guests find it lovely. We encourage future guests to read those reviews as well as this one.

It’s not possible to please everyone—that’s a truth well recognised. There is however a false accusation in this review that needs to be addressed: there was no propane leak; the renter mistook the smell of a skunk for gas and this was confirmed by both our caretaker and the Police and Fire Departments. It’s defamatory to suggest there was a faulty propane tank and this reviewer should have more integrity about the source of his discomfort and embarrassment. It’s also up to the renter to read the listing and enquire before renting about amenities if they are important. When creating a listing on VRBO, amenities like AC are selected from a checklist where appropriate. We will however update the description to clarify that this is not an air conditioned house. We’ve spent a lot of time and resources organising the house so that AC is not needed—with heat filters on the windows, fans and curtains in every room, and furniture that encourages using different sides of the house at different times of the day. We completely understand that heatwave conditions can feel oppressive but we can't be held responsible for the weather. Similarly, our house is situated on a wooded peninsula in rural Connecticut. Skunks do live here. (Also many deer, several families of wild turkeys and a plethora of beautiful and vocal birds. Sorry about that.) We apologise that some of the exterior lightbulbs needed replacing and the oversight of our cleaners who missed food crumbs under the cushions of the sofa. The rest of the house was clean, tidy, maintained and with the expected provisions. Of course, we would much prefer that renters contact our very responsive caretaker George with issues like these rather than waiting until it’s too late for us to rectify. We encourage potential renters to read the rest of our reviews and apply some common sense: it’s simply not possible for the same house to be so different from one week to the next.