The Finger Lakes Property Management service is the worst I have ever experienced. I suggest avoiding them, if possible. Here are the details for those who might want them.
1. Got the lock box code after multiple calls. Should have given us touch pad code from the start.
2. They took >24 h to fix a clog in the upstairs bathroom sink.
3. The day after the sink was fixed, it started leaking in the kitchen. So 6 of us were restricted to using a single bathroom sink for 2 days.
4. Provided absolutely minimal cleaning supplies: only 2 dishwasher cleaning tablets and 2 kitchen towels for 6 days of rental for 6 people. When I called to request more kitchen towels, I was told they cannot provide more.
5. Don’t have expect the most basic kitchen supplies such as coffee filters, salt, pepper, etc. Have never experienced this before.
6. On the last morning, we were asked to leave the keys on kitchen counter and we accidentally left one of our backpacks in the house. I called the Property Management people, who indicated that the cleaning lady will arrive in about two hours. When she didn’t, I called again and was told that she was delayed because she had a hard time retrieving the key from a lock box. To cut a long story short, she finally arrived and entered the house using the touch pad lock on the back door (she didn’t need a key and we could have been given the touch pad code to retrieve our bag pack 3.5 h earlier). Moreover, she told us that she was not contacted by Finger Lakes Property Management at all. In fact, she would have come sooner to open the door for us, if she had been contacted. Bottom line: we were fed a lot of lies by the Finger Lakes Property Management Service. This was the final straw that broke the camel’s back.
7. Finally, when I called to complain, it took them 4 days to get a customer care manager to call me back to discuss my issues- unacceptable behavior by a company in hospitality business. Stay away!