Luksus Beachside Cottage - Uberørt Cornish Village - Børne / Hundevenlig

Penelope Thanks for your review. We are delighted to hear you had a good time. We do explain in the property listing that there is a wide stone circular staircase. We are sorry to hear your mum found that a challenge even though these is a good handrail for its full length. We have not had any other comments back from guests about taking dogs out via the car park entrance door, but will take that onboard.

Hi Cath I am delighted we delivered for you and your ladies with the house and the location. I corresponded with you after your stay as I was concerned about your comment regarding the parking. and wanted to understand the problem you had experienced as nothing had been mentioned during your stay.. I understand that there weren’t any problems with the allocated parking itself and it was just that only one of your party felt confident enough to drive down into the underground car park so you elected to use the public parking on the sea front instead. Other than that I understand you and your ladies had a super time, which is great to hear. Sorry if that caused you some concern, however I hope that the house, hot tub, views and location might be enough to tempt you back to visit us again one day, confident that there are options for additional parking if you need it. Kind regards Alison

Thanks for your feedback. We already have scheduled redecoration and replacement/updates at the end of the season as part of our rolling maintenance so hopefully this will cover any areas you felt were starting to look like they needed a little TLC.

Thank you for your review. I am sorry that there was a problem with the boiler during your stay. Unfortunately, just as in our own homes, things do go wrong occassionally and on the rare occassions this happens we pride ourselves on getting them resolved as quickly as possible for you. You reported a problem to us at 7pm on the Sunday evening. Despite our joint best efforts we were not able to reset the boiler. Our plumber was contacted at 8am the following morning and attended and fixed the fault during the day. I checked with you at 7pm to ensure everything was still working correctly and you confirmed it was. I am not sure therefore why you say it was not working "for at least a day and a half"? The house is very well insulated and we provided you with two large fan heaters to use during the time the heating was off so there was no reason for you to have been cold. All of that said, I am sorry that this impacted on your enjoyment of your trip.

Janet, thank you for your feedback and your positive comments about the property and location. We are sorry there were some aspects of your stay you were not so happy with. Stairs are always an area of concern with little ones around. As you commented, this is why we have a child safety gate fitted at the top of each flight to prevent any accidents, just as you would do at home. I am sorry you had a problem with one of the stair dates during your stay. Sadly equipment does break sometimes. We recognised the importance of the safety gates for your party and we did arrange for the faulty unit to be replaced within 3 hours of you bringing it to our attention. I am a little confused about your comment regarding the hot water system. The showers are all thermostatically controlled and the sinks all have mixer taps. I am not sure what further controls you would expect? The hot tub is an authentic cedar wood hot tub imported from Canada with pump, heater and filtration system. Yes they do resemble a barrel!

Annie thanks for your review. It is very helpful for future guests to hear how past guests have assessed the property. We are delighted to hear that overall you had a good time and enjoyed the location. We are sorry to hear there were some areas that fell short of what you hoped for though. It was very unfortunate that the electric hot tub heater was not working when you stayed.. The part that had failed was out of stock at the manufacturer. It has since been replaced, but sadly we were not able to achieve this whilst you were there as we would have liked. We did explain how to top up with hot water to ensure you were able to use the hot tub as normal during your stay though. We are disappointed to hear the sofa bed was uncomfortable as we replaced the mattress with a new luxury memory foam mattress just 4 weeks before your visit and you were the first guests to use it. We will certainly investigate though so thank you for the feedback. We always think of the beach, the harbour and rock pools as our garden, but you are right that we are not able to offer private garden space at the property. We don’t think the property description suggests that there is though? Thanks for your custom and sorry we were not able to exceed your expectations on this occasion.

Thank you for such a thought out and comprehensive review. I am sure other prospective guests will find this helpful. We were delighted to reunite bunny with your daughter. These things matter! We look forward to welcoming you back.