Smuk Oceanfront og 2 Bed 2 Bad Condo!

To address your review let me start by saying that I'm sorry that your first impression of our unit was tainted due to you not being able to getting into the unit. I send out entry instructions just like everyone else on VRBO. Unlike other email sites, I don't/can't get read receipts. I know VRBO sends out some instructions but I prefer to send them out from me personally mainly due so that I can change the door code daily or weekly if I want. My guess and from what the security guard saw, you only looked at the message automatically generated from VRBO. Had you looked at your emails, you would have seen that I sent you a very detailed list of instructions and codes. In those instructions I specifically put if you mess up punching in the numbers that you must let the lighted keyboard disappear before you try again. I'm not for sure if that was your issue or not. My cleaning company had not issue getting in. Later that afternoon, my next guest came in and I asked if she had any issues getting in and her answer was no not at all. Now what I wished you would have done, what most people do, is call me or my husband right away so I could have gotten you in much faster than going to the guard. As for the toilet paper, cleaning companies down here only give you enough stuff to get you started. For the bed, I hate that it wasn't comfortable for you. That's a tricky issue because people like different firmness. I'm sorry it wasn't what you liked. Lastly, you were right the TV didn't work. Not because it was broken but because someone had removed /switched the cables to probably play their game console they brought on vacation and didn't connect the cables back in the appropriate places. Here again all it would have required was just a phone call from you and we could of had that fixed for you to enjoy. Our phone numbers were on the bottom of the entry instructions for your convenince. We would have preferred to hear about this issue when you first discovered it and not when you sent out a review on our unit. We had the issue resolved in 10 minutes.