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Wow, I was certainly surprised to see this negative review. I spoke to the husband when they arrived and answered all the questions they had, I even explained how to use the SmartTVs downstairs (there are written instructions laminated and posted on the cork board but I still politely explained it step by step on the phone - there is a cable box upstairs in the main living area too). I also spoke to both the husband and wife when they departed. Other than saying that they thought the kitchen was a little small for what they are used to, they told me how wonderful their stay was. I hate to find out later on a public review that was not the case. To address the things noted, the only personal items I have on shelves are board games, puzzles and books for guests to enjoy. Every dresser and closet in every bedroom is completely empty for guests to use. Travel toiletries are provided in a small basket in each bathroom as courtesy in case someone forgot something. As many other guests have noted, the kitchen is completely stocked with everything you would need to cook during your stay... pots, pans, plates, utensils, mixing bowls, strainers, even Tupperware and plastic bags for leftovers. As for the stairs, they are featured in my listing in both a picture of the stairs and the layout images. It is a two story house. Most of the furniture I bought brand new 3 years ago, including all the mattresses and the master bedroom suite, and what was not brand new was completely reupholstered. We added a dehumidifier just recently bc when I stayed up there I noticed the air felt a little damp. It is the mountains and that happens but I like to be proactive and provide everything to my guests that I would want when I stay there so I left it out. One thing I pride myself on is the cleanliness of the house which is also reflected in almost all of the other reviews. I hate this older couple did not like the house and could not tell me this when we spoke on the phone twice, but this is the first negative review I have EVER received and I believe all the other reviews speak for themselves. The most common comments repeated in almost all of the other reviews are “very clean, plenty of space, and well stocked”... which completely counters everything that was said here. I’m really sorry to hear this house was not a good fit for them.

Hi Karen, I'm glad you and your family had a nice time in the mountains. I'm sorry to hear there was trouble with the internet. I wish I would have known during your stay so I could have tried to address the issue then. Internet is not typically a problem, my husband and I frequently work from of the Carriage House when we're staying up there and rely on the high speed connection. We also have multiple SmartTVs in the house we frequently stream movies on. I have made an appointment with Charter Spectrum so that a technician can come out to troubleshoot and fix the issue. Hopefully you will keep us in mind for your next trip to Blowing Rock! Thank you again for staying with us! Emily