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LaShawn, Regarding your disappointment and claims, we the Hosts have the following findings: 1. We are far more disappointed after your visit. 2. We find you/your guests smoked inside our home. We have incurred additional cleaning cost of removing the marijuana smell from our curtains, sofa, wooden walls, etc. 2. You did notify us of our huge and heavy mirror becoming broken. It is clear from your picture that you moved patio furniture and the big, tall, heavy mirror. You stated it was unsecured. Once you moved and relocated the mirror, you placed it in an unsecure position and let it fall and shatter. You are responsible for you/your guests destruction. We paid $279.99 before taxes. We are not charging the taxes we paid; however, we are charging the cost of the mirror that you replace what you broke. 3. You mentioned that you cleaned our home. You did not clean our home. We customarily ask all guests to place towels in bath tub, place dishes in dishwasher, turn off and unplug, leave keys in Lockbox. We have cleaned and sanitized since your departure. We clean to CDC Guidelines, and would never expect guests to do that. 4. You never mentioned you were planning a party of over 16 people until several hours prior to your arrival. This should have been disclosed at or prior to booking. We accept small gatherings and like to prepare for such. 5. We live in a gated community, and reserve the right to keep our call-in password protected. We are happy to be notified of your guest call ins and are quickly responsive to our guests requests. 6. You were obnoxiously noisy after 10pm and close to 11pm according to neighbor calls. Children and adults were out of noise compliance. We thank you for coming back into noise compliance near 11pm, and for your feedback. We regularly upgrade for guests enjoyment. For example, we recently replaced brown leather futon with Grey Zero gravity sofa sectional. Our renovations are on the first floor, not on the 2nd nor 3rd floors that we rent. We believe your disappointment began with the fact that we do not incur the high cost of heating our pool. We do heat the Spa. We provide a slew of amenities, including pots/pans, huge gumbo or lobster pot for our induction cooktop, which all eyes boiled water after your departure. We do instruct guests to call with any questions so we may help guests resolve any issues. We provide home instructions on our VRBO site description, which we expect and encourage guests to read.

Gina, it was a pleasure being your Host. We had that Spa heater checked...turned out it got a flushing and tune up...running back up to power now. Thank you for the heads up. Take care!

Thank you, Glorious! We are thrilled you enjoyed.