Carpinteria Beach Rækkehus Condo

Thank you!

We try to make every guest’s experience a great one and regret it if we miss the mark. We appreciate constructive feedback. Housekeepers are hardworking people who make mistakes, but if something isn’t perfect and it’s reported promptly, we make it right and refund the cleaning fee. This guest didn’t do that or ask where extra blankets and throws are kept. We were booked through fall and winter, and there are plenty of warm comfy things for our guests. The furniture is two years old and we’ve had guests stay for months with never a negative remark. This property has 5 star ratings for a reason.

I’m happy to see that I was great to work with, because when this guest had trouble with the coffeemaker, I offered to buy and deliver a new coffeemaker right away. He declined, saying they preferred our great coffeehouses. I offered to pay for all of their coffee for their entire stay. No receipts requested; just tell me how much and I’ll send you a check. I found the coffeemaker to be working normally but have replaced it with a new one, just in case. I entered the condo before their arrival and opened the windows and turned on lights. The windows are in perfect working condition. There is no “up-charge” for bringing sand or oil into the condo. There’s a note asking guests to use the City’s outdoor showers to rinse themselves, the boogie boards, and the beach chairs, before coming inside. It reminds them that if the cleaning service charges more than their cleaning fee, a charge might be deducted from their security deposit. That has never happened because of that reminder note. My office is not aware of work needed in the common areas. We are not the HOA. I manage the townhouse for one individual condo owner. This guest was not a pest. On the contrary, he took great care of this home and has already gotten a 5 star rating from me. Our visitors deserve and receive top notch service. The same note that mentions beach cleanup has my cell phone number. So I’m not sure what we did to deserve 3 stars. That hurts. It’s hard to do better than show someone “a great time” and be “great with work with.” - Manager

I’m glad my guest loved the location; very grateful for the positive review. I sure wish I’d been told about those malfunctions so I could have them fixed, either the same day to at least before the next guest arrived. Please don’t keep your concerns secret; we’re happy to fix them!

I forgot to update the photo of the couch. That new sleeper-sofa was added last year, I took a photo, and it slipped my mind. A renter broke the screen door, hours before the writer of this review arrived. It was Sunday, I couldn't get it fixed that day. It's fixed now. Repairs must be done during vacancy due to safe-distancing protocol. It's just not true that the condo wasn't clean. The condo was cleaned to VRMA Covid-19 standard. Everything edible should be removed from the kitchens of all rentals, due to Covid-19. Don't use things like condiments that others leave behind! Soap provision had to change because of the pandemic; we've considered providing no soap or paper goods at all, due to safety concerns. How is it even possible for a bathroom not to look like a listing? There's nothing in the photos that we could possibly change, except the towels.

This person couldn't arrive on their scheduled day, so I offered and gave them an extra day on the end of their rental. That was a gift. They claimed a wasp tried to come in, so I gave them a $100 refund. Another gift; we can't control insects. We are following the complete covid-19 enhanced cleaning protocol of the Vacation Rental Management Assoc. It's not in any way true that it wasn't clean. What's "not very comfortable?" There's a soft sofa and a queen bed, exactly as described and pictured in this listing. There is a very large outdoor space to sit and enjoy the weather. It's approx.. 300 feet from the door, over 1,000 feet long, 150 feet wide and literally right in the sand.