Oceanside Vega Baja Beach House Paradise m / udsigt!

Hi Wayne, we're sorry to hear your stay did not meet your expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following:- We regret any inconvenience you experienced with the bed during your stay. The bed was in perfect condition before your arrival, and any issues were promptly addressed, even during the busy holiday season. We apologize for any disruption this may have caused to your stay. - The unexpected utility power fault that led to a breaker tripping during the night was beyond our control. We understand the inconvenience this may have caused and appreciate your understanding as we resolved the issue promptly the following day.Thank you for sharing your review with us. We wish you the best in your future travels.

Valerie, thank you for staying with us! We're sorry you experienced a few issues that had a negative impact on your visit. - We apologize for the inconvenience caused by the electric gate's apparent malfunction. Although we are not sure what may have happened, we have addressed the situation with the property manager and have included instructions for manual operation in case it is needed. - We apologize for the cleanliness in the kitchen area. We have the home professionally cleaned in between each guest's stay, however, we do understand things were missed. Thank you for bringing this to our attention, measures to prevent this from happening have been taken. There is hot water in the kitchen, so we are trying to understand what may have been the problem during your stay. Thank you again for providing such valuable feedback, it is greatly appreciated as it allows us to correct these issues before our next booking.

Hi Stefanie, thank you for taking the time to share your experience. We’re truly sorry to hear that your stay did not meet expectations. We followed up with the owner after reading your feedback, who would like to address the following:- Cleanliness: During your check-in walkthrough with the property manager, no concerns were mentioned, and we were not contacted with any requests for a re-clean or resolution before your departure. We always encourage guests to reach out with any concerns so we can address them promptly.- Communication: We were surprised to receive a message only after your departure stating you had left due to cleanliness. We would have appreciated the opportunity to make things right during your stay.- Property details: The home is located in Vega Baja, a beachside town known for its natural surroundings. We understand it’s a different setting from San Juan, and we always recommend reviewing location details in advance to ensure the area aligns with guest expectations.- Amenities: The refrigerator’s ice maker was not working, which was communicated prior to your stay, and a separate ice machine was provided. The photos in the listing accurately reflect the home and were professionally taken.While we believe the home was in proper condition at check-in, we value guest satisfaction and issued a refund for the cleaning fee as a gesture of goodwill. However, the documentation provided did not support a full refund. We appreciate your feedback and hope you had a safe journey onward.