Stor lejlighed ved stranden med pool

I am surprised by this comment, because you accepted a voucher (until 2022), duration of 2 years, with the remaining nights that you did not sleep. I also inform you that all requests for cancellation and refund of the reservation amount, past, present or pending related to Covid19 are being returned in full. Your situation is completely different, because you checked in at our apartment, even though you knew about the virus. In addition, we missed a reservation for several weeks (couple friend from Canada, who wanted to escape the virus), because we honored your reservation. We think we are being more than fair to our guest and his family, as he received no compensation from his airlines, except that he had to buy new tickets on the return flight. Our apartment was in excellent welcoming condition on his arrival, prepared lovingly by Miguel and his team, and I am very disappointed that Peter never availed of the hospitality of the beautiful people of Madeira. I might add to date as I write this response that Madeira Island is without a single death due to the coronavirus. Best regards. Tim Green.

Thank you very much for your kind words and I am glad you all enjoyed your holidays and my jeep tour, especially because you were celebrating your friends' 80th birthday. Regarding the title of your comment, I can say that unfortunately, during your stay, the tunnel (left side of the complex) for access to the natural pools and the nearest super market called "My Super" and other restaurants had been closed, 2 days before your arrival at the apartment, because there were big waves, caused by the tornado that passed through the Azores. If this tunnel were open, access to the upper level would have been much more enjoyable and romantic, with amazing views. However, next to the complex (right side of the complex), there are several restaurants along the beach, no stairs required. In the ad mentions that you need to take steps to the upper road, it was written on“Going Around: - …. After these restaurant and bar you will find some steps on your right. These stairs lead you to the street above..." However, I have already updated the description of the apartment, giving more emphasis to the fact that this apartment is at sea level, so, being the island of Madeira very mountainous, we will always have to climb. In the ad mentions as well that car rental is recommended for more independence. This complex is situated at the last stop of the Aerobus, just € 5.00. To the center of Funchal there is a bus stop at the same level of the complex, number 43 (Praia Formosa / Romeiras) About the jeep tour, I am glad you all enjoyed the day with me, it was my pleasure. I hope see you all soon, Best regards, Miguel