Magisk sommerhus med havudsigt, en afsondret have og adgang til stranden

Thanks Laura - so glad you enjoyed your stay. You're quite right, it is a much loved family home. Look forward to hearing from you soon!

We're very sorry you were disappointed with your stay at the cottage. We really want all our guests to have a lovely time – and to be thoroughly warm! I’ve spoken to our housekeeper and she has confirmed that the night storage heaters were switched on as normal before your arrival. But I now realise that when you arrived it was unusually cold – temperatures had been below freezing the night before, which is rare in south Cornwall. I can only apologise we didn’t do more to warm the cottage for your arrival. We have reviewed our arrangements and decided that in future we will turn on the kitchen radiator prior to tenants’ arrival, and if the weather is particularly cold, the electric boost on the living room night storage heater. On the point about the electric meter charge, I’m sorry to have confused you there – but to be very clear, there are NO additional charges beyond the rent. Until recently we did ask tenants to pay for the electricity they used, but always explained this in advance. However, we no longer do this. The mistake I made was not to tell our housekeeper to remove the book where tenants used to record their electric usage! I'm sorry that that confused you. I’m not quite clear if you used the portable radiator and electric boost in the living room. In cold weather you need to use these to keep the cottage warm, and I can vouch for the fact that they pump out loads of heat. Our family has owned the cottage for 50 years and we have spent many Christmasses there and have always been warm and happy. Once we were even snowed in to the village for several days. This is also the first time we have ever had a complaint about the cold. However, thank you for your very useful feedback. We do take your comments very seriously and once again I’d like to apologise about the cold and the confusion. The cottage should feel warm when any guest arrives, and we will double our efforts to make sure it does in future.

It's worth pointing out that you can swim at any state of the tide from the lovely beaches on the Helford estuary (which is where we normally swim). It's only swimming from the shore directly below the cottage that isn't possible when the tide is out.

Thanks Rachel – really glad you enjoyed yourselves.

Thanks Karen! Really glad you had a good time.