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Thank you for your feedback. While I’m glad to hear you had a good time, I strongly disagree with the basis of your review. As most people are aware, Western North Carolina was significantly impacted by Hurricane Helene. Since then, the limited local contractors and resources have been focused on critical repairs and restoring safe living conditions, including rebuilding homes for individuals and families who are still without shelter. We addressed all safety-related items at the property promptly, including repairing the railing. The railing is fully repaired and safe, but remains unpainted as painting is cosmetic and not a priority in the current recovery environment. You also referenced the exterior of the home needing to be painted. That work is already on the schedule, but like many properties in the area, it is appropriately deprioritized while essential rebuilding efforts for displaced residents continue. Your review focuses entirely on exterior cosmetic items that are neither part of what is advertised nor relevant to the actual rental experience. Guests choose this property for its interior accommodations, location, and views, all of which were delivered as expected. Additionally, the exterior landscaping is decorative and not intended for active use. Children should not be playing in these areas, and doing so does not reflect the intended or safe use of the property. As such, comments regarding bushes and exterior paint do not impact the safety, functionality, or overall quality of the stay. Given that you stated you had a good time, it is particularly disappointing that your rating is based solely on cosmetic observations, especially in the context of a community still actively recovering from widespread devastation. This comes across as a notably narrow and disconnected perspective. We remain committed to providing a high-quality experience for our guests while also prioritizing what truly matters during a time of ongoing recovery.

Thank you very much for your great review! Thank you for being courteous guests and we look forward to having you back anytime at our Woodland Retreat!

Thank you Elizabeth for you review. We do state the age of the home and have had structural engineers to the house (various experts and on different occasions) and it was deemed safe/ normal for a house built into the mountain. We've never found it makes it any less enjoyable to walk on while enjoying the serene mountains surrounding us. We do maintenance every quarter and keep up carpet cleaning quarterly. It is an older home, but is maintained clean. I thank you for letting me know about the drains and screens, but I was not aware of this prior to your stay and if so, housekeeping/ maintenance would have certainly taken care of it! There are many things we do to an old but upgraded house throughout the year and many have found the balance of old and new amenities to be well balanced for their stay. Some of the cookware is older, but we supply an overabundance of it and various kinds to ensure everyone has what they need should they choose to cook. We typically get compliments on how well-stocked everything is and the wonderful stainless clad set we supply. We try to focus more on the very high end mattresses, pillows, TVs, fiber optic internet and functional items in the home over the old fashioned wallpaper that doesn't impact comfort. I do appreciate the feedback.

Thank you very much for your great review! We are so delighted our guests get to enjoy our home as much as we, and get to experience what is so wonderful and unique about our location and views we are lucky to get! Thank you for being courteous and very communicative guests. We look forward to having you back anytime at our Woodland Retreat on Beech Mountain!

Thank you for the review! Unfortunately, the garbage restrictions are implemented by the city so it's beyond our control. We do provide our owner access to the free garbage/recycling center for all stays.