Whalebone Oceanfront 3 Bedroom Cottage B

Thank you for sharing your feedback. We’re very sorry to hear that the cleanliness of the home did not meet expectations upon your arrival. The conditions you described, including the kitchen, linens, floors, soap dispensers, and presence of flies, are not reflective of the standards we strive to provide our guests. We’re glad to hear that you enjoyed the home itself and its location, but we completely understand how the cleanliness concerns impacted the overall value and enjoyment of your stay. Your comments have been shared with our team so these areas can be addressed and improvements can be made. We sincerely apologize for the disappointment and appreciate you bringing these concerns to our attention.

Hi Neil, thank you for your review! We are happy to hear that you enjoyed your stay with us. We are glad to know it was a convenient location and comfortable. We hope to host you again in the future!

Hello Jan, Here at KEES Vacations we do our best to make our guest as comfortable as possible. So we are happy to hear that you enjoyed your stay with us & hope to host you again in the future. Thank you, KEES Vacations

Hi Darrin, thank you for your review! We are glad to hear that the unit was great for you guys. We are happy to hear it was close to the beach for you. We hope to host you again in the future!

Hi Logan, Thank you so much for your kind words! We're thrilled to hear your family had such a great time at the cottage and enjoyed the location, view, pool, and beach. We'd love to welcome you back next year—looking forward to hosting you again! -KEES Vacations

Hi Leighann! We are happy to hear your enjoyed your stay with us. We hope to host you again!

Tracey, thank you for your feedback! We're delighted to hear that you had a great stay and found the cottage just as described and very clean. We look forward to welcoming you back in the future!

Matthew, we are glad to hear you enjoyed your stay! Thank you for your review. We hope to host you again in the future.

We're glad that you enjoyed your stay with us. We're glad to have met you and your family needs. We look forward to hosting you again in the near future.

Thank you for your review, Greg, we are happy you enjoyed your stay and hope to host you in the future.

Hello Reeya, We hope you're doing well & thank you for your review. We are happy to hear that you enjoyed your stay with us & hope that we are able to host you again in the future. Thank you, KEES Vacations

Hi Karl! Thank you for your review. We are happy to hear that you enjoyed your stay with us. We hope to host you again on your next visit to the Outer Banks.

Thank you for your review Lizelle, we are happy to hear you enjoyed your stay and hope to host you in the future.

Hello Sarah, Thank you for taking the time to share your feedback. We appreciate your kind words regarding our property managers and the cleanliness and comfort of the house. We apologize for any inconvenience caused by the condition of some aspects of the property. Regarding the issues you mentioned, we take them very seriously and will address them promptly. Our team will ensure that the issues you mentioned will be addressed. Additionally, we will invest in new pots and pans to ensure that our guests have a satisfactory cooking experience. For the future, please feel free to reach out to us and make us aware of your concerns, we would be more than happy to resolve this as soon as possible during your stay with us. We hope that despite these issues, you were still able to enjoy the great location of the property. We would welcome the opportunity to host you again and provide you with the exceptional experience that we aim to deliver to all our guests. Thank you for choosing our property. Thank you, KEES Vacations

Thank you for your review, James, we are happy to hear you enjoyed your stay and hope to host you in the future.

Dear Kay, Thank you for reaching out. We are sorry for any inconvenience this may have caused you. We are glad that our office was able to repair the heat. We have submitted a request for a courtesy good will to our management to to follow up with you. Please feel free to contact our office with any additional information you may need. We hope to have an opportunity to host you again soon. Thank you!

Thank you for your review, Susan, we are happy to hear you enjoyed your stay with us, and will get with owner services about the Keurig, we do hope to still host you in the future.

Hi Robert, thank you for your review! We are so happy to hear that you guys enjoyed your stay! We do apologize about the towels. We would have been happy to get more for you. We hope to host you again in the future!

Thank you for your review, Lynda, we are happy to hear you enjoyed your stay minus a few issues, we do apologize about the dune being too high, and as for the pool it is a community pool. we do hope to host you again in the future.

Hello Jen, thank you for your review. I am happy to hear that you enjoyed your stay with us despite experiencing maintenance issues with the kitchen light. Our maintenance team has since addressed this issue for future guests. We hope to host you again in the future.

Hello Erin, thank you for your feedback. We’re glad you enjoyed the proximity to the ocean. We apologize for the cleanliness issues you encountered and appreciate you bringing them to our attention. We strive to maintain high standards and have addressed the concerns you mentioned, including the cookware and cleaning. We hope to host you again in the future.

Hi Sue-Ellen, thank you for your review. We are glad you enjoyed the home. We do apologize for you reaching our voicemail. Had we assisted better, would've been happy to get you into the property before 4PM. We hope to host you again in the future!

Thank you for sharing your detailed feedback. We’re glad to hear that you found our text communication system and guest portal helpful, but we sincerely apologize that the rest of your experience did not meet expectations. Cleanliness is a top priority for us, and it’s clear we fell short prior to your arrival. We regret that you had to spend time cleaning the home yourself, and we understand how frustrating that must have been after a long trip. We also apologize for the oversight with the soap dispensers and the inconvenience caused by the incorrect Wi-Fi information—these are details that should have been accurate and ready upon check-in. We appreciate you bringing the ceiling leak and HVAC concerns to our attention. While we’re glad our team was able to inspect the issue, we understand that the timing impacted your stay, particularly during the first 24 hours. Your comments regarding the layout, furnishings, and overall presentation of the home are also noted, as we are always evaluating ways to improve both comfort and guest experience. We’re sorry this stay did not reflect the standard we strive to provide. Your feedback is being shared with our operations and housekeeping teams to help ensure these issues are addressed moving forward.