We were very excited when we arrived at this home as it was in a nice location and roomy for a family Thanksgiving. We loved the open floor plan on the second floor which allowed us to visit while we cooked, visited and watched TV. We have stayed in several homes using VRBO through the years and always had excellent accommodations and service. However, there were several issues about this house that we need to forewarn others before staying here. I hope that these issues will be resolved by the owner and the realty agency asap.
When we arrived on Sunday afternoon, the air conditioning/heating unit on the third floor did not work. We discovered that all three a/c filters were completely clogged with dirt and dust and appeared not to have been changed in many months. It was Tuesday before a person came to fix the unit that was not working.
Upon arrival, none of the TVs worked, and we had to get maintenance to come out to fix them. One TV in a bedroom never worked. The first maintenance person could not get the TV on the second floor to work, and it was Wednesday when another maintenance person came to fix it.
Also upon arrival, sheets in at least 3 bedrooms were dirty and had hairs on them. The realty company offered to bring new sheets but we just washed and dried them ourselves.
One of the sliding glass doors on the second floor was broken and would not lock properly, so maintenance came by and gave us a wooden rod to keep the door closed. There were several appliances that were broken or did not work. When we pulled out the dishes to use, they were all wet and dirty.
There were ants on all three floors, more so in the first-floor bathrooms. We found something to try to treat them in the pantry.
Especially during this pandemic, one expects a home to be pristine and well maintained. All maintenance personnel were very friendly and competent and eager to help us. Why weren’t these issues resolved before we checked in?