Rummelig lejlighed med stor solrig terrasse på Lille Complex

Thanks Ronald. After a couple of hotter summers we are planning to install air conditioning in the bedrooms before summer 2025.

Thanks James, although disappointed we appreciate your comments re: cleaning. We will discuss this with our management company & if you would like to email me any specifics we can ensure that things are rectified. Chris & Graeme

I'm glad that you had a great stay. We will look at replacing the shower screen & sorting the grout in the main en-suite bathroom next time we are in Albufeira (hopefully in May), the shower room is relatively new & had a new shower cubicle very recently. Our management company has a phone number for emergencies 24/7, their office is open Mon-Sat normal working hours.

Thanks Sharon, we have now had air conditioning installed & the WiFi is to be upgraded in the next 2-3 weeks.

I am glad that you found the apartment to be great & overall had a good stay. I am sorry that you arrived when it was colder than usual in Portugal, the heaters do warm the apartment but we would recommend using the log burner to make the apartment really warm & cosy in the winter. Within the condominium you can park in any space without a permit in your car, I will clarify this in future information sent to guests. Once the main door is opened it can be opened from the inside (not the outside) without a key, you do need a key to double lock from the inside if wanted at night. I am also sorry that you found the beds to be very firm, they are not soft & were classed as medium when we bought them, they all have mattress toppers & we find comfortable. I guess it’s personal preference & compared with what you’re used to.

I am sorry that you were disappointed with our apartment & you thought that the hoover, tv & washing machine weren’t working. Addressing these issues: The hoover worked - being cordless you had to charge with charger in the clearly marked ‘shark’ bag in the wardrobe, which you found & managed. Error code H20 appeared on the washing machine which happens when it is overloaded or there’s a drop in water pressure, we’ve had it checked since your departure & no problem has been found, it is working & we’ve had no further complaints. The tv’s are also working (our management company came round & sorted) for some reason the batteries had been removed from the remote controls & the bedroom & living room remotes mixed up. Unfortunately in high season when busy & a lot of people are using the internet & trying to stream it doesn’t always work as well for streaming.