Luksusvilla - La Vinya - I nærheden af Puerto Pollenca, Mallorca, kontroller VIDEO

Thank you for your review. Bikes are great and open to almost everyone now that electric ones are so plentiful. Lots of fun cycling round the back lanes in the countryside! Exploring

Thank you very much for your positive review and recommendation of La Vinya. We are glad to hear you enjoyed your stay with us. We hope to see you again soon.

Thank you Janet for your review. We're glad you had a good time and hope to see you back soon. Best wishes, David

Thank you kindly for your review of La Vinya. We're pleased to hear you enjoyed the facilities on the property and felt looked after. We look forward to welcoming you back one day.

Thank you kindly for your generous review of La Vinya. We're pleased to hear you enjoyed the facilities on the property and look forward to welcoming you back one day.

Thank you for your review and mentioning Claire's fast responses. We work hard to minimise ants but they love our food so we ask guests to keep the kitchen worktops clear at all times. Glad you had a good time and we look forward to welcoming you again.

Thank you so much for reviewing and recommending La Vinya. We are very glad that you had such a positive experience staying with us and enjoyed the villa's amenities.

Diana, thank you for your review. We are glad you enjoyed your time and very glad you finally made it after all the difficulties; it made all the effort worthwhile! We very much look forward to welcoming you again. Best wishes

Thank you for taking the time to write a review. We were sorry to hear that you felt that the property didn’t live up to your expectations and wrote to you personally. This response is for future guests. It can rain heavily in Mallorca and when it does it can create a musty atmosphere outside as well as inside when the property is aired as it was before the arrival. However, it normally clears quickly. I was at the property myself a week or so after the guests had left and it was all fine. The reference to damp issues refers to old paintwork generally behind furniture and curtains that should have been corrected and will be now. Two showers were replaced last winter and the remaining 2 are currently being replaced; considerable maintenance and improvements are made every year. Unfortunately the Neff fridge shelves keep getting broken so we are going to replace the whole fridge. It is a disappointing way to end the year after so many positive 5 star reviews. We are glad that the guests found the pool great and the location perfect. We have taken all the comments on board and are confident that the property will be fine for 2024.

Thank you for taking the time to review your stay at La Vinya. We have spent some time looking into your comments and I appreciate that there were a few issues, which is both unfortunate and unusual, but I am reliably informed that the team dealt with the issues advised swiftly and your party confirmed at the time that they were happy. As regards specific observations, we were told one evening that the drain on one of the showers had blocked (due to hidden debris that had been missed) and this was completely cleared by maintenance early the next morning. Three of the eleven sunbeds had been damaged in the 2 recent storms (one storm the day before you arrived) and whilst not perfect all were usable and used; and the damage has now been completely repaired. The tumble dryer was brand new this year and appeared to work fine when I used it a week or so later so we don’t understand the reference. We don’t understand how you say that the outside glass top table looked like it hadn’t been cleaned for 6 months and the cleaner said it wasn’t a job to do. I can assure you that it is cleaned every week and if it hadn’t been cleaned for 6 months it would be completely filthy and all the previous guests would have been up in arms. Apart from the shower debris and some debris hidden under the lazy suzan on the middle of the large outside dining table, the property had been fully cleaned before your arrival; unfortunately ants are attracted by food being left out, which our cleaners do not. One of the important factors about La Vinya is that we aim to charge less than similar properties in the area whilst maintaining our signature high standards, making La Vinya an attractive place to stay. We pride ourselves on client satisfaction, and the continued positive feedback we have received. Indeed guests a few weeks prior to your stay have already booked next year. We’re sorry to hear that you felt your time in beautiful Mallorca maybe didn’t match up to your expectations; we have noted your comments and will ensure that we continue to enhance and deliver our top quality service and speedily attend to all concerns, no matter how minor or major. Thank you once again for your feedback, and for choosing to stay at La Vinya.