Portsburgh Square Residence

Thank you for your lovely review! We’re delighted to hear you had a wonderful time and enjoyed the great location. We hope to welcome you back again in the future!

Thank you for your lovely review! We’re delighted to hear you found the kitchen well appointed and appreciated the clean, updated bathroom and kitchen. We hope to welcome you back again in the future!

Thank you for your review. We’re glad to hear you found the hosts helpful and welcoming, and that the location worked well for exploring Edinburgh Castle and the local pubs and restaurants. We appreciate your feedback regarding the furniture and will take it into consideration. We’d be happy to welcome you back in the future.

Thank you so much for taking the time to leave feedback. We are delighted you enjoyed your stay and look forward to welcoming you again soon!

Thank you so much for taking the time to leave feedback. We are glad you enjoyed your time in Edinburgh and made the most of the central location. We look forward to welcoming you again soon!

Thank you for your kind words! We're so pleased you enjoyed the location — it's definitely a great spot for exploring the city on foot. Hope to welcome you back soon!

Thank you for your lovely review! We’re delighted to hear you enjoyed the apartment, its location and the surrounding restaurants, and that you would stay with us again. We’re sorry to hear you had difficulty with the washing machine and TV. We appreciate your suggestion regarding instructions, and we’ll take this into consideration. Had we been made aware of the TV issue during your stay, we would have been very happy to assist and resolve this for you. We hope to have the pleasure of welcoming you back to Edinburgh in the future!

Thank you so much for taking the time to leave feedback. We are delighted you enjoyed your stay and felt at home in the apartment. We look forward to welcoming you again soon!

Thank you so much for taking the time to leave feedback. We are glad you enjoyed your stay and made the most of the property's great location. We look forward to welcoming you again soon!

Thank you for your review. We are sorry to hear that your stay did not meet expectations. Guest safety is extremely important to us, and we take any reports of concerns in the surrounding area seriously. As the property is located in the city centre, there can be some external noise at busier times, which is reflected by the central location. We would also like to clarify that our contact number is provided to all guests prior to arrival and is monitored throughout the week, including weekends. Messages sent through third-party booking platforms may not always be monitored out of hours in the same way, which is why we encourage guests to contact us directly should urgent assistance be required during their stay.

Thank you so much for taking the time to leave feedback. We are glad you enjoyed your stay and hope to welcome you again soon!

Thank you so much for taking the time to leave feedback. We are delighted the property met your needs and that you made the most of the great location. We look forward to welcoming you again soon!

Thank you so much for taking the time to leave feedback. We are glad you had a comfortable stay and felt at home in the apartment. We hope to welcome you back again soon!

Thank you for your feedback. We were glad to hear that you appreciated the excellent location and the prompt responsiveness of our management team. We were sorry to learn that the cleanliness of the flat and the condition of the beds did not meet your expectations. We addressed these issues, including the sofa bed and the odor in the hallway, with our cleaning team to ensure improvements were made. We’re pleased the bathroom was in good shape, and we appreciate your suggestions for a deep clean. Your input was valuable in helping us enhance guest experience.

Thank you for your review. We are sorry to hear your comments regarding your stay, however we must clarify that this is a strictly non-smoking flat and smoking of any kind, including cigarettes and marijuana, is not permitted anywhere within the property and is against our house rules. As this is a flat within a residential building, we only manage and have control over the individual apartment itself and not neighbouring properties, and therefore we cannot comment on or control activity outside of the flat. We also note that no contact was made with us during your stay regarding any of the issues raised. Had we been informed at the time, our team would have attended and assisted immediately to resolve any concerns, including providing guidance on the washing machine, which is fully operational with instructions available on the appliance and in the guest manual. We are sorry the property did not meet your expectations on this occasion, but we do encourage guests to reach out during their stay so we can help resolve any issues promptly.

Thank you for your thoughtful review! We're so glad to hear that you enjoyed the location and found it convenient for exploring Edinburgh. We appreciate your feedback regarding the noise and the pub, and we're always happy to hear from guests so we can continue to improve. We're thrilled that you would recommend the flat and would love to host you again on your next visit!

Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the location, the bathroom with both a tub and shower, and the comfort of the bed and linens. We appreciate your understanding of the washing machine, as it is a washer-only model. We're sorry the kettle wasn't working for you—if you had reached out, we would have been happy to assist with that, as well as any other concerns. As a self-catering property, we provide a starter pack of essentials, and we always recommend guests pick up any additional supplies as needed during their stay. We hope to welcome you again in the future and appreciate your helpful insights!