Du er aldrig langt fra din destination med denne praktiske beliggenhed.
Oplev nærliggende seværdigheder
Nær Grassmarket
1 soveværelse1 badeværelsePlads til 2 personer
Populære faciliteter
Legeplads på stedet
Køleskab
Internet
Vaskemaskine
Mulighed for parkering på stedet
Rygning forbudt
Udforsk området
Edinburgh, Lothian
Grassmarket
Place, Grassmarket
1 min. gang
Royal Mile
Place, Royal Mile
4 min. gang
Edinburgh Castle
Place, Edinburgh Castle
4 min. gang
Edinburgh (EDI)
Airport, Edinburgh (EDI)
28 min. kørsel
Værelser og sovepladser
1 soveværelse (2 sovepladser)
1 badeværelse
Badeværelse 1
Områder
Udendørs legeområde
Om overnatningsstedet
Portsburgh Square Residence
Læn dig tilbage og slap af i The Portsburgh Square Residence. Gemt lige bag Grassmarket i den gamle bydel, denne lejlighed med 1 soveværelse har en misundelsesværdig beliggenhed, men med al fred og ro i en gadeindstilling.
Det dejlige og lyse opholds- / køkkenområde har komfortable siddepladser og sovesofa, fladskærms-tv og ubegrænset Wi-Fi. Det nyindrettede tekøkken er fuldt udstyret med alt hvad du behøver for et par dage i Edinburgh, herunder en mikrobølgeovn, køleskab og et par stykker for at komme i gang, når du ankommer. Det hyggelige soveværelse har en dobbeltseng og gæstelagring. En familie badeværelse med bruser over bad fuldender dette dejlige hjem hjemmefra.
Portsburgh Square Residence er simpelthen bedst! Sidder på kanten af Grassmarket og kun få minutters gang fra Royal Mile, er det lokale område fyldt med historie og ting at lave. Uanset om du gerne vil gennemse de varierede butikker på Cockburn Street eller have en god gammeldags publunch, mens du kigger op på slottet, har denne ejendom det hele. Lejligheden i sig selv er en børsnoteret bygning i klasse C, som besidder et gammelt sted inden for World Heritage Trust-området i Edinburghs gamle bydel.
Princes Street ligger kun 10 minutters gang væk, og Royal Mile er endnu t����ttere. Vi garanterer at du vil finde intriger i massevis lige uden for døren - men hvis du gerne vil vove længere væk, er Waverley togstation inden for nem gåafstand, og området er godt betjent af de yderst effektive Lothian busser.
Denne ejendom opererer en nøgle sikker, så du kan lade dig ind til ejendommen enhver tid efter 16:00. Nøgle-sikker kode udstedes inden ankomst.
Hvis du ankommer tidligere end kl. 16.00 på ankomstdagen, er det altid værd at kontakte ejendomsadministratoren, da de altid vil forsøge at give dig adgang så hurtigt som muligt. Du kan muligvis ankomme tidligt og forlade bagage og komme tilbage dog dette er ikke garanteret.
Den sidste afgangstid er kl. 11:00, dog en garanteret senere afgang (op til 20:00) kan arrangeres for et gebyr på 50% af den daglige sats for den pågældende dag, men vær opmærksom på, at dette er genstand for ingen eksisterende booking ankommer dag allerede.
En 200 £ refunderes skade / depositum skyldes 7 dage før ankomst, og refunderes efter afrejse.
Alle ejendomme er strengt ikke-ryger, og accepterer ikke høne / stag / festgrupper. Mindst en gæst skal være over 25 år gammel.
Venligst arranger din ankomst med ejendomsadministratoren mindst 24 timer før ankomst.
Hvis du afbestiller din reservation, er dette underlagt værtens afbestillingspolitik. I overensstemmelse med EU's regler om forbrugerrettigheder er reservation af overnatning ikke omfattet af fortrydelsesretten.
Dette overnatningssted udlejes af en professionel vært, der udlejer som en virksomhed eller et erhverv.
Gebyrer for ekstra opredninger kan forekomme og varierer afhængigt af overnatningsstedets politik
Gyldigt billed-ID og kreditkort, debetkort eller kontant depositum kan være påkrævet ved indtjekning til dækning af påløbende udgifter
Særlige ønsker afhænger af tilgængelighed ved indtjekning og kan medføre ekstra gebyrer. Særlige ønsker kan ikke garanteres
Fester og events for grupper er strengt forbudt på stedet
Værten har angivet, at der er en kuliltealarm på overnatningsstedet
Værten har angivet, at der er en røgalarm på overnatningsstedet
Om området
Edinburgh
Denne lejlighed befinder sig i Old Town Edinburgh – et område i Edinburgh. Royal Mile og Edinburgh Castle er et par betydningsfulde seværdigheder, du kan aflægge et lille visit. Er du i shoppehumør, kan du med fordel kigge forbi Grassmarket og Princes Street. Deltag i et event eller en sportbegivenhed ved Murrayfield Stadium, og giv dig selv tid til at opleve Edinburgh Zoo, som er en af topseværdighederne. Benyt lejligheden til at udforske områdets udendørsoplevelser som cykling.
Er Portsburgh Square Residence et kæledyrsvenligt overnatningssted?
Nej, kæledyr er ikke tilladt på dette overnatningssted.
Hvad koster det at overnatte hos Portsburgh Square Residence?
Priserne for 1 nat for 2 voksne hos Portsburgh Square Residence den 1. nov. 2026 starter fra 3.448 kr., inkl. skatter og gebyrer, fra og med den 25. sep. 2026. Denne pris er baseret på den laveste pris pr. nat fundet inden for de seneste 24 timer for ophold i de næste 30 dage. Priser kan til enhver tid ændres. Vælg dine datoer for mere præcise priser.
Hvor meget koster parkering hos Portsburgh Square Residence?
Der er mulighed for parkering på overnatningsstedet.
Hvornår er indtjekning på Portsburgh Square Residence?
Indtjekning starter kl. 16.00.
Hvornår er udtjekning på Portsburgh Square Residence?
Udtjekning er kl. 11.00.
Hvor ligger Portsburgh Square Residence?
Dette lejlighedskompleks ligger i Old Town Edinburgh, kun 10 minutters gang fra Grassmarket, Royal Mile og Edinburgh Castle. Derudover ligger University of Edinburgh og Princes Street 15 minutter derfra. Du kan desuden gå til Princes Street Sporvognsstation på 12 minutter og St Andrew Square Sporvognsstation på 17 minutter.
Anmeldelser
8,4
Alletiders
Anmeldelser vises i kronologisk rækkefølge og har gennemgået en modificerings- og verificeringsproces, medmindre andet er angivet.
Bedømmelse på 10 − Fremragende. 15 af i alt 30 anmeldelser
10 - Fremragende
15
Bedømmelse på 8 − Udmærket. 9 af i alt 30 anmeldelser
8 - Udmærket
9
Bedømmelse på 6 − Okay. 3 af i alt 30 anmeldelser
6 - Okay
3
Bedømmelse på 4 − Dårligt. 2 af i alt 30 anmeldelser
4 - Dårligt
2
Bedømmelse på 2 − Forfærdeligt. 1 af i alt 30 anmeldelser
2 - Forfærdeligt
1
8,2/10
Rengøring
8,0/10
Faciliteter
8,8/10
Overnatningsstedets tilstand og faciliteter
9,6/10
Indtjekning
9,0/10
Kommunikation
9,4/10
Området
8,6/10
Annoncens rigtighed
Anmeldelser
Verificeret anmeldelse
10/10 Fremragende
Lindsay K.
24. aug. 2026
Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed
Great location! Had a wonderful time.
Overnattede 3 nætter i august 2026
Svar fra VrboOwner den 8. sep. 2026
Thank you for your lovely review! We’re delighted to hear you had a wonderful time and enjoyed the great location. We hope to welcome you back again in the future!
Verificeret anmeldelse
10/10 Fremragende
Lynne C.
5. jun. 2026
Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed
Well appointed kitchen. Very clean and updated bathroom and kitchen.
Overnattede 5 nætter i maj 2026
Svar fra VrboOwner den 8. sep. 2026
Thank you for your lovely review! We’re delighted to hear you found the kitchen well appointed and appreciated the clean, updated bathroom and kitchen. We hope to welcome you back again in the future!
Verificeret anmeldelse
8/10 Godt
Benjamin M.
19. feb. 2026
Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed
The hosts were helpful and welcoming. Amenities are ok. Furniture is old and could do with an upgrade. Location is very good. Close to Edinburgh Castle, pubs and restaurants.
Overnattede 4 nætter i februar 2026
Svar fra VrboOwner den 16. mar. 2026
Thank you for your review. We’re glad to hear you found the hosts helpful and welcoming, and that the location worked well for exploring Edinburgh Castle and the local pubs and restaurants. We appreciate your feedback regarding the furniture and will take it into consideration. We’d be happy to welcome you back in the future.
Verificeret anmeldelse
10/10 Fremragende
Nichole P.
4. maj 2024
Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed
Great Location!
This wa a great location to stay. It was so close to many of the attractions in Edinburgh it made for a very convenient visit!
Overnattede 2 nætter i maj 2024
Verificeret anmeldelse
10/10 Fremragende
Kathleen T.
5. jul. 2026
Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed
The location, just around the corner from Grassmarket, was perfect for us! We could eat at a different establishment, close to "home" every night! We felt quite safe and snug in our place. Bed, bathroom, kitchen, sitting area --all lovely. We just could not figure out how to use the washing machine. You might include instructions for us foreigners. A Scot would have known I suspect. We didn't want to potentially make a mess. We hand washed things but it took forever to get laundry dry. We also could not figure out the TV. Our American sign-ons didn't work for anything (and we are on lots of services here). We could not even get BBC1,2 etc. to come up and I thought they are a free service. Luckily we were so exhausted at the end of the day from sightseeing that a good book put us out in 10 minutes. Still...a little help with the TV would go a long way. All in all, a great place I would stay again in a heartbeat! Thank you.
Overnattede 7 nætter i juni 2026
Svar fra VrboOwner den 8. sep. 2026
Thank you for your lovely review! We’re delighted to hear you enjoyed the apartment, its location and the surrounding restaurants, and that you would stay with us again.
We’re sorry to hear you had difficulty with the washing machine and TV. We appreciate your suggestion regarding instructions, and we’ll take this into consideration. Had we been made aware of the TV issue during your stay, we would have been very happy to assist and resolve this for you. We hope to have the pleasure of welcoming you back to Edinburgh in the future!
Verificeret anmeldelse
10/10 Fremragende
Bel H.
24. aug. 2023
Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed
Great location!
Great little place in the heart of the old town part of the city!
Overnattede 7 nætter i august 2023
Svar fra VrboOwner den 12. sep. 2023
Thank you so much for taking the time to leave feedback. We are delighted you enjoyed your stay and look forward to welcoming you again soon!
Verificeret anmeldelse
10/10 Fremragende
Margaret N.
16. jul. 2024
Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed
Great location
We enjoyed being just around the corner from The Grassmarket.
Overnattede 13 nætter i juli 2024
Verificeret anmeldelse
10/10 Fremragende
David P.
19. maj 2023
Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed
Great location
Lots to see, easy access to most places
Overnattede 4 nætter i maj 2023
Svar fra VrboOwner den 6. jun. 2023
Thank you so much for taking the time to leave feedback. We are glad you enjoyed your time in Edinburgh and made the most of the central location. We look forward to welcoming you again soon!
Verificeret anmeldelse
10/10 Fremragende
Maggie D.
23. apr. 2024
Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed
Great location!
Being in the Grassmarket area was a perfect area with a lot of shops and places to eat, along with the great views of the castle and being so close to it.
Overnattede 2 nætter i april 2024
Verificeret anmeldelse
10/10 Fremragende
Pat K.
2. apr. 2025
Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed
Walkable
Great location! Can walk to everything
Overnattede 3 nætter i marts 2025
Svar fra VrboOwner den 17. apr. 2025
Thank you for your kind words! We're so pleased you enjoyed the location — it's definitely a great spot for exploring the city on foot. Hope to welcome you back soon!
Verificeret anmeldelse
2/10 Bundkarakter
Kaileigh D.
1. apr. 2026
Synes godt om: Rengøring, indtjekning
Synes ikke om: Kommunikation, beliggenhed, annoncens rigtighed
If you are a women I would not stay here or if you want a good night sleep I would also not stay here. I had to call the cops because a man tried getting into peoples apartments. The bars are really close but that means all night you hear everyone screaming and yelling as they come home a little tipsy. Not to mention the walls are insanely thin you can hear everything.( Someone coughing or talking above and next to you.) I could barely get a hold of the apartment owners and they don’t work on the weekends.
Overnattede 7 nætter i marts 2026
Svar fra VrboOwner den 21. apr. 2026
Thank you for your review. We are sorry to hear that your stay did not meet expectations. Guest safety is extremely important to us, and we take any reports of concerns in the surrounding area seriously. As the property is located in the city centre, there can be some external noise at busier times, which is reflected by the central location. We would also like to clarify that our contact number is provided to all guests prior to arrival and is monitored throughout the week, including weekends. Messages sent through third-party booking platforms may not always be monitored out of hours in the same way, which is why we encourage guests to contact us directly should urgent assistance be required during their stay.
Verificeret anmeldelse
10/10 Fremragende
Andrea G.
19. apr. 2023
Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed
Home from home
Easy access, perfect location in old town, minutes from public transit. Everything you need in the Appartement. We immensely enjoyed our visit.
Overnattede 2 nætter i april 2023
Svar fra VrboOwner den 8. maj 2023
Thank you so much for taking the time to leave feedback. We are delighted you enjoyed your stay and felt at home in the apartment. We look forward to welcoming you again soon!
Verificeret anmeldelse
8/10 Godt
Beverley Y.
25. jul. 2024
Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed
Pleasant and comfortable
The unit had everything that we required. Close to everything in Edinburgh.
Overnattede 4 nætter i juli 2024
Verificeret anmeldelse
10/10 Fremragende
Krista P.
24. jun. 2023
Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed
Grassmarket stay
The flat was as pictured and was in a great location. Close to Grassmarket with pubs and restaurants nearby. Walking distance to most sights including The Edinburgh Castle, High Street, Holyrood and Princes Street.
Nice layout and well equipped.
Overnattede 2 nætter i juni 2023
Svar fra VrboOwner den 10. jul. 2023
Thank you so much for taking the time to leave feedback. We are glad you enjoyed your stay and made the most of the property's great location. We look forward to welcoming you again soon!
Verificeret anmeldelse
10/10 Fremragende
Maxie
17. okt. 2023
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter, kommunikation
This place is a gem! You are actually right below the Castle. It is on a busy street but you would really not know because the apartment is tucked inside a square with plants and flowers everywhere.
Overnattede 3 nætter i oktober 2023
Verificeret anmeldelse
8/10 Godt
patricia h.
1. nov. 2023
Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed
Cute and clean
The flat was adorable. However I wouldn’t book it again for more than 2 people. Cozy, but small.
Overnattede 2 nætter i oktober 2023
Svar fra VrboOwner den 20. nov. 2023
Thank you so much for taking the time to leave feedback. We are glad you enjoyed your stay and hope to welcome you again soon!
Verificeret anmeldelse
10/10 Fremragende
Sharyn H.
9. maj 2023
Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed
Great Location
The apartment was perfect for the 2 of us. Not overly big but all you need kitchen, lounge and separate bedroom. Process of gaining access to apartment went smoothly. Lastly an excellent location for both Old Town and New Town Edinburgh. Would highly recommend.
Overnattede 3 nætter i maj 2023
Svar fra VrboOwner den 29. maj 2023
Thank you so much for taking the time to leave feedback. We are delighted the property met your needs and that you made the most of the great location. We look forward to welcoming you again soon!
Verificeret anmeldelse
8/10 Godt
Larry M.
23. sep. 2022
Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed
Challenge at first but great location
We appreciated the flat though the online pictures made it appear bigger. It was comfortable and had everything we needed except a clothes dryer.
Location was great - just a few steps from Grassmarket. We grew quite comfortable with our “new” home and miss it now far, far across the pond
Overnattede 13 nætter i august 2022
Svar fra VrboOwner den 11. okt. 2022
Thank you so much for taking the time to leave feedback. We are glad you had a comfortable stay and felt at home in the apartment. We hope to welcome you back again soon!
Verificeret anmeldelse
10/10 Fremragende
James
8. apr. 2024
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter, kommunikation
This 1-bed is in the heart of Edinburgh below the castle. It is an older property, but all the appliances and fittings were newer and easy to use. There is a grocery (Sainsbury) about 100m away and you can look up to the castle from the door. We had a good time for about 10 days.
Overnattede 12 nætter i marts 2024
Verificeret anmeldelse
4/10 Ringe
Hugh T.
13. apr. 2026
Synes godt om: Indtjekning, kommunikation, beliggenhed
Synes ikke om: Rengøring, annoncens rigtighed
Listing was for non-smoking flat. Clearly marijuana was smoked inside in the past, and cigarettes too. To try to mask this, plug-in and jar-style wick air fresheners were added but they were unbearable to the point it made us ill. We had to unplug the plug-ins, throw away the wicks, and wrap the jars in a towel. If not for the cancellation policy, we would have left for a hotel. Also, laundry was listed as available. The washer was tucked in a closet, behind cleaning supplies, and no instructions were available. We were unable to do laundry during our 7-day stay. The smell makes the room a smoking room and you can’t even do laundry to get the smell out of your clothes. Very unsatisfactory. Cleaning must be done by washing all walls, shampooing carpets, and washing all window coverings. Oh, and the bedroom and bathroom windows were painted shut, so ventilation was next to none. We were finally able to get the bathroom window open a couple inches. Would never recommend this room to non-smokers.
Overnattede 6 nætter i april 2026
Svar fra VrboOwner den 14. maj 2026
Thank you for your review. We are sorry to hear your comments regarding your stay, however we must clarify that this is a strictly non-smoking flat and smoking of any kind, including cigarettes and marijuana, is not permitted anywhere within the property and is against our house rules.
As this is a flat within a residential building, we only manage and have control over the individual apartment itself and not neighbouring properties, and therefore we cannot comment on or control activity outside of the flat.
We also note that no contact was made with us during your stay regarding any of the issues raised. Had we been informed at the time, our team would have attended and assisted immediately to resolve any concerns, including providing guidance on the washing machine, which is fully operational with instructions available on the appliance and in the guest manual.
We are sorry the property did not meet your expectations on this occasion, but we do encourage guests to reach out during their stay so we can help resolve any issues promptly.
Verificeret anmeldelse
6/10 Okay
Deborah C.
22. jun. 2024
Synes godt om: Kommunikation, beliggenhed
Synes ikke om: Rengøring
Just short of adequate
The location was excellent and the management company was immediately responsive to our needs. The flat itself was a bit dirty and the beds were terrible. Do not try to use the sofa bed for a good night sleep or any sleep for that matter. The bathroom was in good shape. The hallway as you enter smelled like old cigarette smoke. A deep clean would help it to go a long way.
Overnattede 7 nætter i juni 2024
Svar fra VrboOwner den 19. sep. 2024
Thank you for your feedback. We were glad to hear that you appreciated the excellent location and the prompt responsiveness of our management team. We were sorry to learn that the cleanliness of the flat and the condition of the beds did not meet your expectations. We addressed these issues, including the sofa bed and the odor in the hallway, with our cleaning team to ensure improvements were made. We’re pleased the bathroom was in good shape, and we appreciate your suggestions for a deep clean. Your input was valuable in helping us enhance guest experience.
Verificeret anmeldelse
8/10 Godt
Cortland S.
28. okt. 2024
Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed
Great Flat in the Middle of Everything
We stayed two weeks and this place is a great launching point for exploring the city. Pretty easy walk to the train station and the tram. Kitchen set up is good with a grocery store almost across the street. The management company was very responsive and communicative.
The only thing to be aware of is the fact that since the complex is right in the middle of everything, there are a couple downsides. First, there can be some noise from people on the street, especially Friday and Saturday nights. The flat is right next door to a pub, and you can get the smell of cigarettes when people are outside smoking.
Overall, we would highly recommend this place and would definitely stay there again. It was a wonderful location from which to explore Edinburgh!
Overnattede 14 nætter i oktober 2024
Svar fra VrboOwner den 14. mar. 2025
Thank you for your thoughtful review! We're so glad to hear that you enjoyed the location and found it convenient for exploring Edinburgh. We appreciate your feedback regarding the noise and the pub, and we're always happy to hear from guests so we can continue to improve. We're thrilled that you would recommend the flat and would love to host you again on your next visit!
Verificeret anmeldelse
8/10 Godt
Deborah
10. aug. 2025
Synes godt om: Overnatningsstedets tilstand og faciliteter
Apartment was well represented by the photos. Well equipped with solid instructions for entry and use of amenities, but could use some improvements, e.g. the duvet. mattress pad, pillow covers and blanket are all stained and I only noticed this as I was asked to strip the bed before leaving. Pillows are flat. Shower is a deep step into the tub with no hand rails for support. TV is a smart TV for you to connect to apps but it did have Samsung Plus which was recent reruns of shows, many from the US like American Idol and Americas Got Talent. A few inexpensive upgrades would make this an even better option.
Apartment is located in Old Town in the Grassmarket area with lots of restaurants and pubs. If you are ok with LOTS of stairs (180), it is a short walk to Edinburgh Castle. The Hop-on Hop-off bus has stops very close by. Overall I would say it was a good choice and would recommend.
Overnattede 4 nætter i juli 2025
Verificeret anmeldelse
8/10 Godt
Randi R.
27. aug. 2024
Synes godt om: Rengøring, kommunikation, beliggenhed
Great location
I stayed at Portsburgh Square residences for 2 weeks in August 2024 for the Fringe Festival. Overall I would say it is fine.
Good: Loved the fact that the bathroom had a tub as well as a shower. I'm a bath taker and find that many accommodations only have a shower stall. There was plenty of counter space for makeup, etc. and a nice little cabinet to store essentials. There was not enough toilet paper for a long stay but there is a Stansbury just up the street so I just bought more.
The bed was comfortable. The linens were clean and soft. The bedroom was small so you have to maneuver around it to get into the closet. The washing machine is in the bedroom closet. This is a washer ONLY, no drying setting. I worked around that by hanging the wet clothes in front of an open window and they dried in a day,
The kitchen was fine. I did not cook but heated up water for tea every day. I could not get the kettle to work so just boiled water in a pan. The small fridge kept things cold and made ice fine.
The location is very good - just past Grassmarket. Easy access to all of the main Fringe venues. Overall it was quiet enough. I only occasionally heard music coming from the pub next door and that was exclusively on weekend nights. This is a residential building and only 2 of the units are rented out. The neighbors were friendly enough when I encountered any. One man helped me locate my unit.
The apartment was clean. I did not need to communicate with the management company during my
Overnattede 14 nætter i august 2024
Svar fra VrboOwner den 28. feb. 2025
Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the location, the bathroom with both a tub and shower, and the comfort of the bed and linens. We appreciate your understanding of the washing machine, as it is a washer-only model. We're sorry the kettle wasn't working for you—if you had reached out, we would have been happy to assist with that, as well as any other concerns. As a self-catering property, we provide a starter pack of essentials, and we always recommend guests pick up any additional supplies as needed during their stay. We hope to welcome you again in the future and appreciate your helpful insights!
Verificeret anmeldelse
4/10 Ringe
Elizabeth L.
26. apr. 2024
Synes godt om: Indtjekning, beliggenhed
Synes ikke om: Rengøring, kommunikation
Disappointing stay
This flat is in a great location and check in directions were excellent. The flat is dirty, dingy, and needs an overhaul. Armchairs with torn vinyl, fridge shelves held together with duct tape, no room to hang clothes in the wardrobe as it is stacked high with pillows, blankets etc. Good supply of large towels. Only two rolls of toilet paper for a six day stay, and when I queried this was told it also “our policy”. This policy was not in the listing when I booked. My biggest gripes are opening the drawer to get a teaspoon and finding it with brown tea stains. Getting a mug to make a cup of tea and finding it yellowed inside. The dish rack is rusted (as are parts of the coffee table) and has a white sort of limescale on it. I didn’t put my dishes there to dry. I had no central heating for five days. I reported it on the Saturday. I expected a reply when the office opened on Monday morning. I just had a heater in the living room only. No contact made until late Tuesday morning to tell me off about wanting more toilet paper but ignoring the heating. I queried this, and no answer again until the Wednesday the next day. They thought I had left. I don’t know why as I was booked in until the Friday and I never said I was leaving. They had someone there that evening who solved it all in ten minutes. I had given the office my my UK phone number but no one ever called. They gave my number to the plumber who called. I was freezing for days in 4-6C. Bad form all round. Caveat emptor.
Overnattede 6 nætter i april 2024
Svar fra VrboOwner den 19. sep. 2024
Thank you for your detailed feedback. We’re pleased that the location and check-in process met your expectations, but we’re truly sorry for the issues you encountered during your stay. Cleanliness and comfort are top priorities, and we will be addressing the concerns you’ve raised with the furniture, kitchen items, and heating. We apologize for the communication breakdown and the delay in resolving the heating issue, especially given the cold temperatures. We appreciate your patience and will work diligently to prevent these issues moving forward.
Om værten
Vært: Reserve Apartments
Sprog:
engelsk
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