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Thank you so much Lesley for a lovely review! I am so pleased to know that you had a wonderful time at the property and at Gardone Riviera.

Thank you so much - I am so pleased that you had a lovely stay!

Thank you so much for a great review! It's good to know that you had a lovely stay at Gardone Riviera!

Thank you for the lovely comments!!

Thank you for such a lovely review. I'm very happy to hear that you had a lovely stay at 9 Residence Serve Gardone Riviera.

Thank you so much Elizabeth!! I'm thrilled that you had a lovely time at Residence Serve Gardone Riviera!

So pleased that you enjoyed the view, the stay and location! In response to your points raised: the minor irritant - the house is advertised to rent without any mention of a pool being available as are indeed many properties for rent in Italy - therefore no offer of a pool given equals no expectation and complies with the holiday sold to you. There is always the lake! Regarding the major issue - woodworm. Thank you for bringing this to my attention. This issue has now been passed to maintenance personnel to deal with the matter.

Details regarding the property and a request to send passport/identity card details were sent 3 weeks before the commencement of this guest's stay. This guest Joan decided not to provide her and her party's passport details after repeated requests including upon the day of her arrival. This is a legal requirement by the Italian Authorities for anyone renting a property in Italy. As she had not provided the details she was asked to kindly pop into the local agency who deal with these requirements for the Italian Authorities. If passport/identity details are not provided you are liable to be fined. Why did this guest not want to provide her details? She became very agitated and cited that the internet was not working well and that it was not good enough and that she and her party required access to the internet whenever possible. She ignored the request to take her details to the local agency. At times the internet does fluctuate due to being in a mountainous area. As this was the situation she decided to vacate the property after one night and then proceeded to come up with a long list of complaints as an excuse for the reason for her departure. (The list of complaints are false). The fact is that this guest did not want to comply with the regulations of the Italian Authorities to provide her passport details and was unhappy with the fluctuating internet. She then informed me that as yet she had not written a review in order that I return the rental money to her. Beware of this guest.

Thank you so much for your lovely comments - I am so happy that you all had a lovely holiday at Gardone Riviera!

Thank you for your review I hope you enjoyed your stay in Gardone Riviera. Unfortunately the wi-fi does come and go and I do mention this in the property description. Regarding the lack of crockery - this is a surprise as the property was supplied with enough for 6 people. Perhaps there have been breakages which I am not aware of - I will check this. Thank you.

Thank you for your review .. I am sorry about the internet - it is intermittent at times because of the mountainous location .

Thank you David for your very nice comments. I am so pleased that you enjoyed your stay.

Thank you so much for the lovely comments.

Thank you so much for your lovely review. It was a pleasure to host you.

I am sorry to hear that your stay had some disappointments. I will address the issues that you have raised. Regarding the table on the terrace - it can seat 6 people and therefore there is more than adequate room for 4 people. The mattresses are expensive pocket spring mattressed shipped out from England. Perhaps you are more used to hard mattresses - it is a case of personal preference. The smaller bedroom has a double bed as detailed in the property description. Two adult friends stayed in July in the room and were very comfortable. In Lake Garda there is high humidity every year. This year it rained for 2 months therefore making the humidity far worse. This seems to have affected the downstairs bathroom. It is a problem that will be addressed. The fan in the bathroom needs to left on after use and doors and windows kept open in the basement area in order to aid ventilation of the area. The washing machine worked perfectly in July. I can only think that you overloaded it. It has been checked - it works perfectly. You did not advise that there was a problem. It is a shame indeed that you did not communicate any issue directly to me.

Thank you so much for the great review! I'm so pleased to know that you had a good holiday and communication was great with you too!

Thank you so much for the lovely review! I was delighted to host you and your family. Thank you again.

Thank you so much for a lovely review. I am delighted that you you enjoyed your stay!

In response to your review. The sun rising in the east and setting in the west is beyond my control!!! Why would you need central heating when the temperatures were 25-27 degrees! Regarding your comments on cleanliness - this is a complete surprise as my housekeeper has received many complimentary comments as to how clean the house is. Food being left in cupboards is very strange - this has not happened before - but it is a point I will ask to have checked in the future. With reference to the decor this is subjective and you were able to see many photos of the interior prior to booking - if you disliked the furnishings so much - why book the house?.

Thank you so much for a lovely review! It is great to know that you enjoyed the beautiful location and views from the house and that you had a good and relaxing holiday.

Thank you for your review. I am happy to know that you had a relaxing time and a good holiday!