Surfers Paradise Luxury Holiday Apartment Oceans Forever

Dear Kylie, we are glad to hear your family enjoyed our apartment. We also apologize for not meeting your cleanliness expectations during your stay. The satisfaction of our customers is our priority and we take your feedback very seriously. As one of the top ranked properties on the Gold Coast, our apartment cleaning services between guests are always followed by an audit from the building cleaning supervisor. And our management team has just requested a more detailed bi-weekly cleaning schedule to be implemented from today. We are very grateful to you for bringing this to our attention as it allows us to continuously improve and deliver outstanding services to our returning and future guests.

Whilst our records have indicated the cleaning service preceding your particular stay met the quality standards, we have systematically audited the apartment according to your comments, and made improvements where appropriate. Some issues, however, were more difficult to identify, ie foul odour from the apartment. That being said, our management team has just requested a more detailed bi-weekly cleaning schedule to be implemented. In addition, we have contacted Plush Sofas the new sofa set was delayed and expected to arrive around the end of June 2024.

Dear Dominique, we are glad to hear your family enjoyed our apartment. The satisfaction of our customers is our top priority and we take your feedback very seriously. We have just scheduled a service to install lock bolts to all balcony doors tomorrow. We are very grateful to you for bringing this to our attention as it allows us to continuously improve and deliver outstanding services to our returning and future guests. Charlie