NY! Charmerende Tallahassee rækkehus, 3. 5 mi til FSU

We're so glad you found the property itself a delight. We're truly sorry about the check-in experience, though. We were traveling and had no cell service when you reached out, which delayed getting you the door code, and we feel terrible that you were left waiting outside in the dark after a long trip. We also know you had trouble reaching Evolve directly and were stuck on hold before getting disconnected, which only added to the frustration. To help prevent this going forward, we'll be giving Evolve the door codes directly.

Thankyou for your feedback, it is helpful for future guests. I will make arrangements for lights to be turned on day of new arrivals. Sorry for your inconvenience.

We are thrilled you enjoyed our excellent location, fully equipped kitchen, and the communication from our team! Thank you for the kind words regarding our property manager’s responsiveness. We have used your feedback to make several improvements, including replacing the front door hardware to ensure it opens smoothly and resealing the caulking in the bathtub. We are also looking into the fireplace to address the drip you noticed during the rain. Regarding the French doors, we have followed up with our cleaning team to ensure the home is fully secured before every arrival. As this was a longer 20-day stay, we appreciated your coordination regarding the necessary yard maintenance. We are glad we could be of assistance during your visit and hope to host you again!

Owner's response: "Julianna, We strive to please all of our guests and meet all expectations. We're sorry if you don't feel you got what you expected. - We are just 3.5 miles from FSU as advertised in our listing. We're sorry that you had issues getting an Uber in our residential neighborhood. Perhaps you could have found a different mode of transportation or let us know you were having issues, we could have possibly made other suggestions. - We have not had any issues with bugs, the weather was absolutely beautiful the weekend that you were at the property and it is surrounded by trees with flying palmetto bugs. If the door is left open for any length of time there is a chance they will get indoors. We sprayed the outside decks and doorways after you left, we're sorry for the inconvenience. - Our cleaners do a very good job and we have not had any feedback otherwise, if you had an issue we wish you would have shared it while you were in the home. We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests. We will continue to deliver the 5-star experiences we are known for."

Hi Lora, these homeowners work hard to provide a clean and comfortable stay for all guests, so they were disappointed by your review. They would like to share the following: - We apologize that a couple of items were not working during your visit. We do our best to keep everything in working order and are always available to address concerns when guests reach out. - The Keurig does work, but only with the refill containers, not with K-cups. We provide coffee for guests to use, and we have purchased a new smaller Keurig so that guests can bring their favorite K-cups if they wish. - We will replace the garbage disposal, and we appreciate you letting us know about that. - The toilet in the main bedroom bathroom has been repaired, and we will fix the other one as well. - Our housekeeper blows off the deck before guests arrive, but due to the numerous trees, it can become leaf-covered quickly. There is a broom in the laundry closet should guests need to clean it again. - We thought the handwritten notes added a personal touch, but we can type those out. Thanks for your feedback. We look forward to hosting many wonderful stays here in the future!