NY! West Dover Home - 3 mi til Mount Snow Resort!

Hi Brian, we always appreciate hearing from our guests, but the homeowner would like to take a moment to clarify a few things raised in your review: -We have high standards for the home, as evidenced in our past reviews, we sincerely apologize about the refrigerators not working properly on your first day. Nonetheless, we acted quickly the following day and we had a technician at the property as soon as we were able to repair the units -We typically lay out clean towels to accommodate the house occupancy, and we were more than happy to help to resolve this for you - Based on your feedback, the alarm may have been triggered by smoke detection or needed to be reset. There was a maintenance check on the smoke alarm after your stay and been confirmed as working properly, but we're sorry how this impacted your stay -Guest safety is one of our top priorities. The basement door does, indeed, lock as there is a lockbolt. We're sorry this was an issue for you and would have been happy to assist had you reached out -As to the shower handle is too loose, we know that it was used before your arrival without an issue, and we will be checking to make sure it is working properly to ensure our high standards are being met and exceeded -We were happy to provide you with a refund due to the issues you reported and hope this helped to make up for the inconveniences experienced! We appreciate your feedback, and we are confident that future guests will continue to enjoy five-star stays here!

Hi Keith, The owner takes the experience of their guests seriously, and they wanted to follow up on the items that you mention in your review: - Travelers can see the square footage of the property before they book, and the photos were taken by a local photographer to make sure that they accurately represent the home - The property manager immediately came back after you reached out. She didn't notice any smell and offered to re-clean the basement, but you declined - Neither the guests immediately before or after you noticed any odors in the house - The owner has an exterminator complete preventive measures and set traps monthly. It does get cold in the Vermont mountains, but the owner hasn't received a complaint about rodents making their way inside in three years of renting this home We were sorry to hear that your stay fell short of expectations, but we're confident that guests will continue to enjoy 5-star experiences here moving forward!