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Thank you for your feedback. We’re sorry to hear that our home wasn’t meet your expectations. Our listing includes current photos that accurately represent the home’s character and décor, allowing guests to make an informed decision before booking. While the home has a fun, eclectic style rather than a newly remodeled aesthetic, many of our guests appreciate its warmth, spaciousness, and charm. We respectfully disagree with the characterization that the home required a "deep cleaning." The property is professionally cleaned and inspected before every guest's arrival, and we take great pride in maintaining a clean and comfortable home. While we understand that individual expectations may vary, our many five-star reviews consistently reflect the high standard of cleanliness our guests experience. As for the squirrels, our home is located in a wooded mountain setting where wildlife is part of the experience. Occasionally guests may hear squirrels or other wildlife on the roof or in the surrounding trees, particularly at certain times of the year. In this particular instance, we discovered a family under the eaves and have worked with the local humane pest control to safely remove them. We appreciate your feedback and remain committed to providing the welcoming experience reflected in the many five-star reviews we've been fortunate to receive.

Hi James, Please reach out to me directly with some suggestion on what you need for a five star review as that is what we strive for! Most Sincerely, Susan

Thanks for your review Joe. There are games for the kids in the cabinet by the game table. Please do let us (and any other host at any property) know right away if something is missing or you need something. We pride ourselves on great service and would have been happy to provide additional items (within reason of course) if we had been informed during your stay. Most Sincerely, Susan

Thank you Karla. We are so glad you enjoyed your stay. What a lovely family! Susan

Wow Linda! Thank you for a lovely review. It was a pleasure to have you and your family stay with us . We hope you will come back and visit us soon.

We are disappointed by this review as the photographs and description of Pineapple Place very accurately show the home. This is a pet friendly mountain cabin that has it’s older charm and was designed by Frank Brown who’s legacy as an Olympic Skier and local architect is well known in McCall. We love it because it is just that. If Jackie needed a more modern home there are plenty of other options available. We also want to hear from our guests as soon as they arrive if there Is an issue, so we can immediately address it. We are dedicated to providing wonderful experiences for our guests and can only do so if given the opportunity through great communication. We strive to continuously improve our properties along with the description information provided to help our guests make the right choices for their stay in McCall.