NY! Farverig ferielejlighed m / strand + adgang til pool!

Hi Koby, the owner asked us to pass along the following response: "Thank you for sharing your experience and appreciating the great location of our condo!- We're pleased to hear that your overall stay was enjoyable.- We apologize for the cleanliness issues encountered. After your late check-in, I reached out via text to ensure everything was to your satisfaction. Unfortunately, we did not receive a response to address these issues immediately.- We are committed to providing a clean and comfortable environment and would have welcomed the opportunity to resolve any concerns during your stay.Your feedback is invaluable to us, and we will use it to improve our processes. We hope to welcome you back in the future for a better experience. Thank you for choosing our property!"

Hi Stacey, we’re so glad to hear that the location, check-in process, and pricing all hit the mark for your stay! We followed up with the homeowner after reading your review, and they would like to share the following:- We're sorry we didn’t know about the bed issue during your stay; had we been informed at check-in, we would’ve sent maintenance right away.- The TV size hasn’t come up as a concern before, but we appreciate the feedback and will keep it in mind.- Housekeeping has been notified to ensure the home is up to standard, and we always encourage guests to reach out during their stay so we can quickly resolve any concerns.We appreciate you sharing your experience—it helps us continue to provide the 5-star stays we’re known for!

Hi Nicole, we appreciate your feedback, and we are committed to providing an excellent experience for our guests. Here are some insights from the homeowner:-Upon your check-in through the gate, we contacted you to confirm that everything was satisfactory, and you responded that it was great. About an hour later, you informed us about an issue with the cleanliness of the wood floors. However, no concerns were raised about the carpet. We immediately contacted housekeeping and offered to have them come over to address the cleaning issue. Despite our apologies and willingness to resolve the problem, you declined the offer, stating that you had already taken care of it.-We regret not having the opportunity to make your stay even better. We are dedicated to being responsive and accommodating to our guests and would have been more than happy to make things right during your stay.We strive to ensure that every guest enjoys the best possible stay, and we eagerly anticipate hosting many more satisfied guests at this property, as evidenced by our other reviews.

Hi DeAnna, we're glad you enjoyed your stay here overall, but sorry it fell short in certain areas. We followed up with the homeowners, who wanted to share this response: - Thank you for this helpful feedback. We have addressed the cleanliness issues mentioned with our housekeeping staff, and the condo was deep cleaned after your departure. - We would have been happy to send the cleaners out right away if needed. - We apologize again that the previous guests took the pool keys, and we did not have time to get them replaced before your arrival. We appreciate you taking the time to leave a review. All items have been addressed, and we are confident that future guests will find our home clean and comfortable!