River Respite @ Younghusband

Thanks for the great review, Tim! We are glad you had a good time and would welcome you back anytime :)

Leonara, I’m happy that you enjoyed your stay mentioning the house is very nice and tidy and well equipped, clean and comfortable. This is exactly what we hope our guest experience is. In response to your three-star review, I would like to provide some additional context to clarify the misleading content you have mentioned. Photos are not misleading. Our listing features numerous photographs of the property at various times. If you had any questions, you could have contacted us. The description explicitly states that the property is an elevated river home, and for this purpose, we are situated on a small hill to achieve the desired views of the main river and the Backwaters you see. There is also a drone shot of the house and land which cleary shows the distance from the river. The road speed is not 80 km/h. In our area, the speed limit is 60 km/h, as there are other properties nearby, albeit they are some distance away. The road is not a major road, and access to it is mostly only used by property owners so traffic is rare. The driveway is actually a council road, and we are unable to make significant improvements to it. Therefore, it is considered safe and sufficient for its current purpose. We provide a substantial supply of drinking water. However, we advise our guests who plan to stay for extended periods or have specific water requirements to bring their own. This is explicitly mentioned in the description as the house is ran off river water. The Wi-Fi network is adequate for most stays under a week. During your stay, we recharged your account multiple times due to excessive usage of 25 GB per day. This usage is considered high and is regrettable, as it prevented you and your children from fully enjoying the outdoor nature of the property, which is a common experience for our other guests. It is important to note that we cannot provide unlimited Internet in this location. I am unsure which specific rule you may be referring to that you wish to break or have issues with. As a property owner, it is essential to have rules in place to protect both ourselves and our neighbors from any disruptions to their experience and to prevent potential damage. We also have to state all the rules so Airbnb can charge guests who do the wrong thing. Regarding the cameras, we have clearly stated in the description that they are only positioned to face the exterior of the property, including the front area, back area, and driveway. This is to ensure that the security can remain up-to-date even when there are no occupants present. As you can imagine, during the week, the property is exceptionally quiet. The cameras allow us to be sure cleaning maintenance, lawn mowing, and other upkeep is carried out to provide our guests with an exceptional and enjoyable stay. All the essential details you mentioned, such as the availability of drinking water, internet connectivity, property location, elevation, cameras, rules, and more, are meticulously detailed in the property description. You could have thoroughly reviewed these documents prior to booking and had any questions you may have promptly addressed with us. It is important to note that you left the property in a rather poor condition, necessitating additional time for our cleaner to return and thoroughly clean up after your pet. It is crucial to emphasize that pets are strictly prohibited from occupying furniture, including beds. As a pet-friendly holiday accommodation, we must maintain a pristine and hair-free environment to ensure that both pet and non-pet guests can enjoy their stay. Unfortunately, we were disappointed that you did not adhere to this rule, resulting in the incurred additional cleaning fees that you were charged. I’ll also note that you contacted us multiple times throughout your stay and we promptly replied to each one. On the day of checkout, you asked us to check for a shirt with an apparent $100 in the pocket. Our cleaner spent a considerable amount of time looking for it, as I could imagine how important it was to you. After searching for some time, we couldn’t find it. You had informed us that you had actually packed it… To provide further context, the photos numbered 11 and 13 showcase the elevation of the property and the front road, as mentioned by you. This is our second tear platform, and I invite you to visit the major competitor’s platform, where we have amassed numerous positive stays at both of our properties, with an impressive count of nearly 100. You will also note that guests staying immediate after you have left a 5 star review having a great experience as nearly everyone does. I feel it’s unfortunate you did not take the extra time to review all the description before booking as you may have been more prepared for your stay.

Thanks for such a lovely review Tracey. We do our best to make sure our little shack is perfect for everyone. We hope you can come back one day soon. :)

Thanks Renee ! it sounds like you had great time ! we are glad you couldn't be happier with your experience ! We thank you for looking after our property during your stay. Looks like you were able to utilize 50gb of data during your stay . As there is no NBN in this location we must rely on cellular network it can become congested at peak times like long weekends etc. From our elevated position the jetty is directly in front of the property, it can be seen from the front lawn of the house and accessible via the stairs as per the photos listed.