Family-Friendly ‘Casa Sol’ House in Crystal Beach!

Thank you so much! We’re glad you loved Casa Sol and had a relaxing stay. We’d love to host you again anytime!

We are so glad you enjoyed your stay! Hope to welcome you and your family back again soon!

Thank you so much for this incredibly kind review and for choosing to return to our home again and again. It truly means the world to us that your family has made this your go-to place over the years. We are honored to be part of your family’s memories and look forward to welcoming you back again very soon!

From the owner: "Hi Andrea, thank you for your feedback. We're sorry to hear your stay didn’t meet expectations. Since your visit, we’ve made several important changes—including hiring a new management team and a new cleaning crew, and completing several updates in addition to adding amenities—to improve the guest experience. We take all reviews seriously and are committed to making continuous improvements so future guests can enjoy a much better stay."

Hi Byron, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: While we want our guests to enjoy their stay, we also need them to respect our house rules and treat the property as their own. We communicated with our property manager and were disappointed to hear that many house rules were broken such as partying on the property, causing damage to the deck, exceeding maximum occupancy, and many reports of underage drinking. Due to the issues, we had to result in eviction. We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

From the owner: "Hi Edgar, thank you for taking the time to share your detailed feedback. We're very sorry to hear that your experience did not meet expectations, especially regarding cleanliness and maintenance. This is not the standard we aim to uphold, and we truly regret the inconvenience it caused—especially with a baby and pets in tow.Since your stay, we’ve taken several steps to address the issues mentioned. We’ve replaced multiple appliances, changed out the dining table, and made updates throughout the home to improve both function and comfort. We’ve also hired a new cleaning team to ensure much higher standards are consistently met.We're disappointed to hear you didn’t receive a response when you reached out—this is something we take seriously and have hired new management to prevent this in the future. We appreciate your honesty and the opportunity to learn from your experience. Feedback like yours is helping us make meaningful changes."

Hi there, we’re sorry to hear your stay did not meet your expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following: - Our house is cleaned by professionals after each guest's stay, with photos taken as proof of cleanliness. During our conversation with the guest, no cleanliness issues were mentioned. We value feedback and would have addressed any concerns if notified. It also would have been acceptable to inform our housekeeping staff of any issues upon arrival and they would have been happy to rectify the issues. Our photos confirm the house was cleaned to our standards before check-in. - When the guest contacted the homeowner, we apologized for the challenges they faced in reaching us. It was an unfortunate situation with key people being away on vacation. We genuinely apologize and understand the frustration this caused. - Unfortunately, the previous guest did not treat some of the furniture in the house with care. Consequently, we had to send maintenance to address and repair these issues. We apologize for the inconvenience caused by the presence of the maintenance crew when you arrived. - The water/ice dispenser on the refrigerator door is currently out of order due to supply chain issues, which have made replacement parts unavailable. However, the ice machine inside the freezer is still producing ice, and guests can access water from the kitchen sink. - We are sorry for the power outage during your stay. Unfortunately, on that particular day, the power went out across the entire peninsula, affecting everyone. Although it was beyond our control, we made an effort to address the issue by providing a generous refund for one night to compensate for the inconvenience you experienced. Thanks for letting us know about your stay.