Townhome w/ Balcony < 1 Mi to Wildwood Crest BCH!

From the owner: "Thank you, Mathew, we are so glad you enjoyed our home, the families here are wonderful - like our family away from home - and are always good to any guests. We hope you come back!"

From the owner: "We are so glad you enjoyed your stay Michael and are happy to have you return!"

From the owner: "Hello Helen, thank you for your note. We are glad your time in our home was comfortable. The pool is open from Memorial Day until the last week in September. Come back soon!"

From the owners: "Andrew, I'm sorry you feel that way, but I don't set the price, Evolve does and they use many algorithms (daily) to do so. I understand that you feel frustrated by reimbursing $10.00, however, I've had many cases such as this, and I can't continuously let the cost go, or it adds up quickly. When I first contacted you about the towels (which I believe was the day after you left), you were very kind and offered many ways to reimburse: send the towels back, send the payment to me directly, or go through Evolve. I thought going through Evolve was best, but after their review, they suggested going directly to you (as they only do cases over a certain amount). Unfortunately, that took time, and then I notified you. I hope that provides some light on the situation. We try really hard to ensure our guests are happy. Sincerely, Christine"

Hi Audrey, thank you for your review. We wanted to pass along the following feedback from the homeowners: We greatly regret the inconvenience this guest experienced. We strive to ensure our home provides a superior experience. The house recently had a new A/C installed which services the first and second floor very well. The third floor does occasionally become uncomfortable which is why the room has its own A/C to ensure peak temperatures do not affect our guests. There were no prior problems with the third floor all summer until this guest's stay. We made many attempts to get a handyman there to review the issue and provide help, but the one we've used for 20 years recently moved and we were unable to obtain new help. When we visited the home the week after this guest's stay, we found the exhaust for the 3rd floor bedroom was disconnected (despite the fact that there were numerous labels to not touch/remove it) and this rendered the A/C ineffective. We immediately wrote to the guest to explain what happened as this was something unexpected and out of our hands. We immediately offered a portion of a refund which they were glad to accept and seemed to appreciate. The unit has been modified to prevent future guests from disconnecting the exhaust, so this should be resolved. Unfortunately, we are at a disadvantage when our home is changed, despite attempts to create a comfortable environment and proactive measures to keep it that way.