This property is run by a large property management firm. Their quoted price on VRBO is very different than the price they give you on the contract. There are a ton of hidden fees that don’t show up until you book. Second, the management company is totally inflexible with your stay dates should issues arrive. We were faced with severe weather and asked to change the dates to another open time. They flat out refused. We ended up having to book an extra night in order to get there early to miss the storm. It was very stressful. Upon arrival, we were faced with a gas fireplace that didn’t work. The fireplace was one of the reasons we chose this place! My husband got it up and running, only to have the gas tank that fueled the fireplaces run out in the night, leading gas fumes to fill the cabin all night, causing headaches and dizziness for all of us, not to mention fears of CO poisoning. Our calls for maintenance were met with annoyance at the Gatlinburg office and the maintenance man (who wore no mask as he worked in our cabin) didn’t arrive until four hours after our initial call. The fireplaces never worked during our stay. We learned that the fireplaces are “ventless” gas fireplaces, a type that are banned in several states for health hazards. We were able to air out the fumes, but the anxiety over health concerns didn’t abate. Most everything was in working order and fairly clean, but there are several light bulbs that need replacing and all dishes had to be rewashed prior to using. Overall, the cabin has gorgeous views but the renter should be aware that the place is poorly maintained and the management firm is not only inflexible, but also does not seem to regard the comfort and safety of their renters as a top priority.