Serene Live Oak Home w/ Fire Pit by River + SOSMP!

From the owner: "Hi Thomas, thank you for the feedback. We are happy you enjoyed your stay! We appreciate the suggestions you gave us, and we'll use them to improve our guest experience as soon as possible!"

Hi Amanda, we’re delighted to hear that you loved the location and how clean this home was! Here is some information from the owner about your concerns: - We’ve had problems with previous guests putting the thermostat on the lowest setting which broke the air conditioning. We want our guests to be comfortable though and if there is any concern, we are happy to adjust the thermostat to a reasonably lower temperature. - The water is well water, and there is some clay in it. It is tested regularly and perfectly safe for bathing, but no one should drink or cook with it. We apologize for any inconvenience. - Because we live in a rural area, there not being any trash removal service, and there are wild animals, we ask that the guest take their trash with them. This is not entirely unusual for other rentals with these circumstances but we understand how that may be unexpected for you. We’re sorry that the cleaning fee is higher than you expect, but it is only what we are charged for such a large house to be disinfected since Covid-19 started, and cleaned and linens washed. We provide so many other amenities that other houses do not, such as coffee, snacks, and a comfortable, safe home, so we feel it is a good value. We do hope that you will come back and certainly let us know what we can do to make your stay more comfortable next time.

Hi Mike, the homeowners were surprised to read your review, as they are accustomed to providing 5-star experiences, and would like to clarify the following: - Safety for our guests is a main priority. The cameras are disclosed and accurately advertised on the listing and the pre-stay email, which was sent to you two weeks before your arrival. This information is public for guests to verify before confirming a reservation and upon booking your stay, it implies you were aware of the house rules and the camera that's on-site externally. - We were disappointed that you decided to obstruct our exterior cameras by putting a band-aid over the lens. This was an Evolve policy violation, and although we were advised to evict your family, we chose to honor grace and allow you to stay in our home even with disrespectful comments and gestures from you to our cameras - We are attentive to our guests' needs. This includes keeping your family safe since you mentioned when you called that you had two babies. We didn't want anyone in your party to be bit by spiders since the doors were left open. We weren't trying to intrude on your privacy, but we were trying to keep you safe - We never received a message from you about changing the temperature in our home. We are very responsive to our guests so we wish that you had reached out about this - Being in such a rural area, we, unfortunately, don't have trash service. This is why we specify to guests in their check-in instructions that they will need to take the trash with them when they leave - We are upstanding individuals in our community and we have a very good relationship with our neighbors We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.