Outpost: Wind River 13 - Hot Tub & Pool Access!

We're so glad to hear that you enjoyed the layout of Wind River 13, Claire! We'd love to host you again if you ever return to Jackson Hole. Cheers, The Outpost Crew

We love to hear that you had a five star stay at Wind River 13, Amanda! We'd love to host you again if you ever return to Jackson Hole. Cheers, The Outpost Crew

We're glad to hear that you enjoyed the location of Wind River 13, Joel! Unfortunately, parking passes in Teton Village are issued by the HOA and they will not permit us more per unit, regardless of the season. We apologize for the inconvenience! If we had the power to issue more, we certainly would. We'd love to host you again if you ever return to Jackson Hole. Cheers, The Outpost Crew

Hi Matthew, Thank you for taking the time to pass along this feedback! We wish you had mentioned the humidifier during your stay, as we would have gladly sent a technician to take a look. This is a new hot water heater, so there should be no broken parts. We have scheduled the technician who installed the hot water to come back and get this fixed! If you ever return to Jackson Hole, we would love to host you again. Please do feel free to reply to our mid-stay emails checking in on you, as these are just the type of items we are hoping to address! Cheers, The Outpost Crew

Hi Joanne, Thank you for taking the time to review your recent experience at Wind River 13. We are disappointed to hear that you did not enjoy your stay with us. We understand you reached out to our team the night before your departure regarding these issues and we wish we had been notified earlier. We would have loved to address them and improve your experience. Since receiving your feedback we sent our housekeeping team to resolve the bathroom ceiling and our maintenance team to check on the fireplace. While our team was unable to replicate the issue, we will continue to keep an eye out in case any of our future guests run into the same trouble with the fireplace. Lastly, we have not received any negative feedback regarding the lighting in the home and this is something we will pass along to the homeowner for review. In response to your check-in experience, we are very sorry that we did not accommodate an early check-in. While we are always happy to note requests, we are never able to guarantee this, particularly during our peak summer season. Our digital locks are programmed to be activated at check-in time, 4 PM. We will adjust this for early check-ins if we are notified by our inspections team that the home is ready prior to 4 PM. We are sorry to hear that the home was ready for your family and this was not internally communicated to accommodate early access. After reviewing the lock history, it appears that the housekeepers departed just before 3:30PM and we will be sure to address this with our teams. We sincerely apologize for the wait you experienced. Overall, we are disheartened to hear that you had a 1-star stay as the guest experience is very important to us. We hope that you would consider giving us a second should you ever return to the area. The Outpost Crew

Hi Trey, Thank you for taking the time to review your stay at Wind River 13. We are disheartened to learn of the disappointing aspects of your stay. We will be sure to pass along your feedback regarding interior improvements to the homeowner for future consideration. We would have been more than happy to assist with ski-access, firewood, and kitchen inventory had we been contacted. Firewood is provided on a unit-by-unit basis, however, we do offer a service for guests to purchase firewood directly through us to be delivered to avoid the hassle of going to the store. We also would have been more than happy to deliver any cooking or serving necessities missing from the kitchen. While this home is not ski-in/ski-out, there is a complimentary ski shuttle and we include a map and schedule of this in the welcome information. All of that being said, we of course understand wanting to remain unplugged while on vacation and sincerely apologize for the inconvenience. Additionally, we have added more details to our listing regarding ski access and we appreciate your suggestion to do so! Our standard check-in time is 4:00 pm, and we have a thorough two-part process to ensure the unit is ready for guests. After our cleaning team finishes their work, our inspections team checks the unit to ensure everything is in order. Once this process is complete, the access code is activated for guests. Our digital locks are programmed to be activated at standard check-in time and we will adjust this for early check-ins if we are notified by our inspections team that the home is ready prior to 4:00 pm. We were not notified that your unit was ready early and we are so sorry to learn this was not the case when you arrived at 3:40 pm. We will be sure to address this internally with our inspections team. We hope that despite these items, you were able to enjoy your time in Jackson overall. Please do let us know if you ever return to the area. We would love the opportunity to welcome you back for a 5-star experience. All the best, The Outpost Crew