Ocean Pearl at Ocean House 208

Connie, we sincerely apologize that our service, and the unit you were in, were not satisfactory for you. We aim to provide the most excellent customer service and carry our business with high standards as we are a small veteran and locally owned business. We are taking care of the broken chairs, thank you for bringing that to our attention. This unit is posted online and does not state that there is a washer and dryer available inside the unit. We state that there is a laundry facility on the same floor. All owners of units are allowed to lock closets for their personal belongings. We also tried to bring extra towels, lightbulbs and offered to pick up and repair the chair but you would not allow us to enter the unit until after your departure. I’m not sure what else could have been done in this case, maybe it was just a simple miscommunication. If you read our other reviews, we are known for taking ownership and caring deeply about our customers. It is of deep concern that our standards were not met in your customer experience. Customer satisfaction is important to us, we are sorry that your experience at Ocean House didn’t quite match your expectations. Thank you for taking the time to provide us with your feedback, your satisfaction is invaluable to us. We are certainly disappointed to hear that we did not meet the mark but going forward we will ensure this does not repeat itself. Warm Regards, Anna Pras Latitude30 Owner