2 bedroom Mountain View suite in Beautiful Penticton

As you mentioned we were very responsive to your needs. Yes it was a difficult week for us, and yet we replaced the fridge immediately and bought two new portable AC units for you. I had no idea the couch was not working correctly, we would have helped fix it. We also did not charge you for the extra cleaning it required from the dog hair on the couch. I’m not sure what else we could have done.

It’s unfortunate that your wife felt that way about her first interaction with my husband, in fairness it was the first time he ever had to ask a guest not to smoke directly in front of the suite entrance, given we clearly post the Unit and Property as NonSmoking, he has committed to working on his approach with more sensitivity and appreciation. Regarding the Parking, Yes the Gate can swing out and damage a vehicle, that parks close to the curb, as has happened previously to my husband. Truthfully that’s just 1 of the reasons why my husband parks his vehicle there. I doing so, it provides ample room in the ‘designated Guest spot’ directly behind his vehicle. It was also unfortunate that the Guests chose to continue to park a second vehicle infront of our neighbors. Despite sending a reminder message requesting they relocate the vehicle, as to not upset the neighbors and keeping inline with the ‘Check- in Instructions’ as it relates to Parking. Another regrettable first, having a guest, despite the unit posted with no BBQ included, took it upon themselves to Park infront of our garage doors, blocking any exit or entrance to our garage and barbecuing on their vehicle’s tailgate instead, not reaching out to the Hosts to confirm acceptability first. Then when the Guest is asked to move their Food truck so the Host can Exit their garage, Guest suggests “it’ll be a minute”. The Second BBQ occurrence a couple nights later was similar, as Guest appeared ‘put out’ when asked if he could move the vehicle so the Host could exit the garage. The second BBQ also saw the Guest utilize an abandoned grocery cart from near by in the alley to support the BBQ efforts, again in front of the Host’s garage. The Unit has been rented All Summer long with no complaints regarding the cooking supplies, but when the Hosts received the message regarding some items requiring replacement, including the pots, pans & baking sheets the Host immediately offered to replace, the items while replenishing the other mentioned consumables, to which the Guest suggested was unnecessary. Guests showed up around 2-3 hours early in advance of their Check-In and simply let themselves in, a practice that was a relative first for the Hosts, as past Guests would always reach out to confirm an early Check-In was ‘Ok’ prior to showing themselves in, before their rental period had begun. On several occasions the Host made efforts, during the Stay, to promote a ‘Welcoming’ atmosphere by acknowledging or saying hello to the Guests, but the Guests chose a enthusiastic approach to the Host’s efforts. Either way, the Hosts strongly support and endorse said Guest’s decision to not return.