We had a very disappointing experience with this stay. Our check-in time was 3:00 PM, but we did not receive any check-in instructions from the host. We arrived at around 3:15 PM and tried contacting the Bach team, who informed us that they were unable to reach the host.We spent nearly two hours on calls trying to resolve the issue. Eventually, we were told that we would need to arrange alternative accommodation ourselves, leaving us with no support. With two young kids in an unfamiliar place, this was an incredibly stressful experience. We called multiple hotels looking for accommodation but had no luck. Finally, after all that, we received a call from the property manager with the check-in details.Once we were able to access the property, we found it to be clean, tidy, and comfortable. The accommodation itself was good.However, the lack of communication and poor customer service completely overshadowed the stay. The check-in process and responsiveness to guests need significant improvement to avoid putting others through a similar experience.