Suwannee Riverfront Home: Grill, Near Springs

Britany, Thanks so much for the nice review and come back anytime 😊

From the Owner: "Thank you for the review, hope to see you again."

Hi Krista, we're happy to hear your stay was enjoyable for the whole family. We followed up with the homeowner after reading your feedback, and they wanted to share the following:- We were disappointed to hear about the fridge issue and have since scheduled a full repair to ensure it functions properly for future guests.- The sulfur smell you experienced is a result of the home using well water, which can carry a natural mineral odor. To help with this, they've installed updated filters to reduce the smell.- While the home is stocked with standard linens and towels based on expected occupancy, we’re looking into adding more backups to better meet guest needsWe hope to welcome you back on a future visit to the area.

From the Owner: "Sorry about the checkout instructions. Thanks for staying."

Hi Maciej, we’re sorry to hear your stay did not meet your expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following: -We try our best to provide a great environment for guests, but sometimes external factors such as a musty smell from the water are out of our control. Unfortunately, the river was ten feet above the normal height which affects the sulfur smell in the water and has a very distinct smell of iron. We understand your concerns and are taking extra measures by installing a tankless hot water system at the end of March 2023 to ensure our high standards are being met and exceeded -We apologize if our requirements and fees seem unreasonable. Our checkout procedures are standard and the same that a guest would find at most vacation rentals. Additionally, our cleaning fee is based on the cleaning rates for this area. We take a lot of pride in doing our research to ensure we are providing fair rates and fees while balancing a clean and comfortable stay for our guests -We were not aware of the ashes in the grill. We appreciate the feedback since this is not consistent with our cleaning expectations and to make sure that these areas aren't missed moving forward, we're sorry this impacted your stay We have had such positive reviews in the past. We work very hard to ensure all guests arrive at a 5-star experience at our vacation home and we're confident that we will continue to do so moving forward!!