Balcony & Boat Slip: Lakefront Unit in Hot Springs

From the owner: "Thank you for your kind words, Dawn. It was a pleasure hosting you and your family and I hope we get the chance again. If there is anything we can do to provide a 5-star experience, please don't hesitate to reach out!"

Hi Jim, the homeowners were surprised to read your review, as they are accustomed to providing 5-star experiences, and would like to clarify the following: We truly have high standards of hospitality for our property and strive to provide an exceptional experience to our guests. - Communication is highly important to us and it is documented that 3 days before your arrival, you were sent the pre-stay email to the email on file. - We were never notified that there was any issue during your stay. If you would have reached out to us, immediate action would have been taken to address the concerns. - The heat and AC units are checked and serviced regularly. We have never had any problems with those appliances before. The thermostat is electronic and we can monitor the temperature on an app on our phone. As an additional source of heating, we do have a fireplace that is in working order. - We value the condition and cleanliness of the home. We have an excellent and professional cleaning staff that thoroughly services the condo efficiently. - As is standard in the vacation rental industry, we provide a starter amount of toiletries and other essentials for guest use. We do have a few hangers but that is not something that we provide or have provided in the past. - We try our best to provide a great environment for guests, but sometimes external factors like construction going on in a neighbor's unit are simply out of our control. If we were aware of it, we would have passed along the information. We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

Hi Peggy, we want our guests to have a seamless experience from check-in to checkout, and we're sorry to hear that you encountered some challenges. After reviewing your feedback with the homeowner, they’d like to share the following:- The check-in instructions, including the property address, were sent via email on July 26th, prior to your stay. We’re sorry if these were missed and that it made finding the condo difficult.- A new coffee maker was purchased and delivered to you after you let us know about the issue. We apologize that it arrived later than anticipated and for the inconvenience this caused. The Keurig in the condo has been tested and found to be fully functional, but we regret that it didn’t work as expected during your stay.- The stick in the sliding door track is a security measure, and we understand it would have been helpful to provide instructions. We appreciate your feedback on this and will ensure future guests are made aware.- The bowls provided are intended for different uses. We’re sorry if they didn’t meet your expectations, but this is the first time we’ve received feedback regarding this issue.Thanks again for taking the time to leave your review.