Lake View & Decks: Pet-Friendly Mabank Home

Hi Lan, thank you for sharing your feedback with us. We’re glad the homeowner was able to provide a full refund to help address your concerns. After discussing your comments with them, they wanted to clarify the following:– We wish you had reached out earlier in the day rather than at midnight so we could have had a timely opportunity to address any issues. Our cleaning team was ready to assist, but they were not allowed access to help with the reported issues during your stay.– Our dedicated cleaners fully strip and wash all bedding after each guest, and the floors are always mopped thoroughly. We were surprised to hear about any problems with the bedding or floors, especially since our cleaners returned after your departure and could not find any issues. We’re always happy to send our team back out if anything doesn’t meet our usual high standards.– Given the property’s wooded location, it’s possible to encounter occasional critters, and we’re sorry if this caused any discomfort during your stay.The homeowner and their team work hard to provide the best possible guest experience, and we look forward to this property hosting many more satisfied visitors.