Crystal Bay - Pet Friendly - 3 Mins Walk to Beach

Thank you for the 10/10 rating. We’re pleased to hear you had such a positive stay and that the property met your expectations. We appreciate you choosing Professional Holiday Homes and would be happy to welcome you back in the future.

Thank you for your review and the perfect 10/10 rating. We’re pleased to know you had a great stay. We appreciate you choosing Professional Holiday Homes and hope to welcome you back again in the future.

Thank you for your rating. We’re pleased to see you had such a positive experience and appreciate you taking the time to share it. We hope to welcome you back again soon.

Thanks for leaving us a review. We’re so happy you enjoyed your stay, we love it there too. Come down again soon, we’ll always be happy to have you.

Thank you for your feedback. We're glad you found the stay generally okay but take your comments about cleanliness seriously. Our properties are professionally cleaned prior to each stay, and we’ve flagged this with our housekeeping team for review to ensure standards are consistently upheld. We appreciate you bringing it to our attention.

Thank you for your feedback. We regret to hear about the issues you experienced. While every effort is made to ensure the property is cleaned to a high standard before guests arrive, cobwebs and odors can occasionally occur due to environmental factors, especially in coastal areas. However, we must emphasize that any such concerns should have been reported to us immediately upon your arrival, as per the terms of your rental agreement, so we could promptly address them and improve your experience. Regarding the pricing, the property offers features like proximity to the beach and is designed to accommodate larger groups comfortably, which are reflected in the rates. Comparisons to other properties can vary widely based on individual expectations and perceptions. Your appreciation of the surrounding area and beach is valued, and we will review your feedback with our team to ensure that future guests have an enhanced experience. Thank you for choosing to stay with us.

Thank you for your detailed feedback. We regret that your stay did not meet your expectations, and we appreciate you bringing these matters to our attention. Cleanliness is a key priority, and the cobwebs and spider webs you encountered are not up to our standards. We encourage guests to report such issues immediately so they can be addressed during the stay. Your concerns regarding the blinds and child-safety standards will be reviewed, as safety is always a priority. We acknowledge your comments on the lack of finer touches, such as a broom, outdoor hose, and lighting, and will assess how we can improve the property to enhance comfort and functionality. We understand how the fridge issue impacted your experience, especially during a holiday, and we’re pleased our property manager was able to provide a solution promptly. However, we regret the inconvenience it caused and appreciate your understanding in this regard. Your feedback about value and comparison to other properties in the area is noted and will be considered for future adjustments. We value your insights and thank you for taking the time to share your experience.

Thank you for your detailed feedback! We’re delighted you enjoyed the property’s great location and found it well-equipped and clean where it mattered most. It’s wonderful to hear you had an enjoyable 4-night stay. We appreciate your observations about the neighbouring gym and are glad it wasn’t a significant disturbance, though we understand the impact it might have had on mid-morning relaxation. Regarding the coffee machine, we sincerely apologize for the discrepancy in the guide and the state of the instant coffee. We will ensure the guide is updated to reflect the correct machine type, and the coffee provisions are checked regularly. Your comments about the outside maintenance issues, such as cobwebs and the bin, are well noted. These items will be promptly addressed to improve the experience for future guests. Thank you for bringing these points to our attention, and we hope to welcome you back for an even better stay in the future!

Thank you for your feedback. If there's anything specific that could have made your stay even better, we'd love to hear your thoughts. We strive to provide the best experience possible for our guests.