Belleayre Mountain House, Catskills, Plattekill Mountian House

Casey, thank you for your 5 star review! Chapel Rock is such a special place with amazing energy that you and your family will want to come back to year after year. Thank you for mentioning the proximity to the mountain, Belleyare Mountain is 6 minutes door to door from Chapel Rock! My cleaning company reported you and your party were excellent guests, amazingly clean, and beautifully cared for. Thank you. Now that we have established a good rapport I would like to offer you a discount on your next reservation. I sure hope you can come get the "Catskills Experience" and take a deep breath of the mountain air. Terrie

Todd thank you for your wonderful 5 star review of Chapel Rock. I am so happy that your overall experience was great! We truly pride ourselves in that our guests make so many wonderful memories that they come back year after year. Thank you for your comment about my responsiveness, communication is so important and I appreciate the chance to attend to any of my guests inquiries and concerns. Of course its all about location location location! Chapel Rock has amazing energy with a flowing stream a pond hiking trails. The fire pit is always relaxing and warming. Thanks again for the great review as per our policy any guest who loves Chapel Rock as their own and establishes a good rapport we would love to offer a discount on your next visit. Be well, stay safe Terrie

Lydia, thank you for your review of my property. I am so happy you and your family were able to get the "Catskills Experience" and take a deep breath of the mountain air. Happy to hear that the house was as pictured and the upstairs loft "was a great way to relax"I apologize for any dissatisfaction with the spiderwebs. I wish you would have communicated to me your concerns and I would have rescheduled my cleaning company to immediately rectify the situation. I am extremely responsive and would have been proactive to rectify the situation if you had communicated to me the need for additional cleaning. I apologize. Concerning the pond with running water, you did communicate and requested to turn off the water to the outside pond. I was able to let you know that the pond is fed by a spring up on the mountain top and could not be turned off. I apologize if the water sound was not to your liking. We truly value our guests and in particular we are proud of our returning guests who come back year after year to make memories with their family. once establishing a good rapport by caring for our property as you would care for your own, we would love to offer you a discount on your next reservation. I sure hope that you and your family can come make many more family memories. Take care and be safe Terrie

Beware of this guest!! It is extremely apparent that this guest did not take the time to READ the listing! My listing clearly states that there is no AC! She also did not take the time to READ the complete information that I sent prior to check in that gives specific instructions to turn on all fans and place screens in windows. Further the misunderstanding was on the guest who had no COMMUNICATION with the host concerning availability of AC prior to check in. When contacted, I responded the house is equipped with an over sized house fan, fans in every bedroom and screens for all windows, which is exactly what my listing states. As far as the decor, I have “year round seasonal decorated trees” The season is summer decor not Christmas! Beware of this guest she will not read your listing and then give you a terrible review on an amenity that was not offered, she said she agreed to! As far as the cleanliness, I have a 5 star reviews from over 40 guests who say otherwise. This is not a fair assessment!

Jenny thank you for your wonderful review of my property. So happy to hear that you loved the fire pit and the house was over all clean. Cleanliness is my top priority. “Over all” nice time is so important. That means the location was great, the property was great, the house was great. We truly value family and making memories and pride ourselves on the fact that most of our guests are returning. Families come back year after year to make more memories. I apologize the miscommunication concerning the saran wrap supply. Prior to Covid most condiments and extras were left at the house for the next guests. Since the pandemic guests feel more comfortable bringing their own groceries. I appreciate your feedback and have ordered some Tupperware, tin foil. Terrie