Bring Your Pet & Visit Springfield: Westfield Home

We're so glad to hear it was an amazing stay! Thank you for sharing such kind feedback.

We're so glad you enjoyed the location and had a great stay overall. It's a wonderful spot, and we love that guests get to experience everything nearby. Thank you for the 5-star review and for sharing your experience with future guests!

Thank you so much Jim for your review! We're are thrilled you had a great stay, We look forward to your next visit,

From the owner: "Thank you so much for your stay and review, we'll be glad to host you again."

Thank you for your feedback. We’re sorry to hear the home did not meet expectations during your stay. Additional linens were offered during your visit to help address the concerns you shared. We also understand the property layout may have caused confusion. The basement area is not part of the guest space and is reserved for staff use only when assistance is needed at the property. Since your stay, we’ve followed up to help ensure the listing more clearly explains the layout for future guests. We appreciate you bringing these concerns to our attention as we continue working to improve the guest experience.

From the owner: "Thank you so much for your stay and review, Hope to see you soon."

From the owner: "Thanks for your stay and review, Hope to see you soon."

Thanks Tevin for your stay and review. Hope to see you soon.

From the owner: "Thank you so much, Jimmy, for your stay and review. Hope to see you soon."

Thank you for your stay and review, See you soon.

From the owner: “Thank you for your review. Your feedback helps us do better. We're looking into this issue to resolve it promptly and accurately. Hope to see you soon.”

Thanks Mike for your stay and review. Hope to see you soon.

From the Owner: "Thank you so much for your stay and review; we'll be glad to host you again."

Hi Bill, thank you for your review. We’ve passed your feedback along to the homeowner, so we can continue to work together to improve for future guests. Thanks again for taking the time to share your experience.

From the owner: We appreciate you sharing your experience. We followed up with the homeowner after reading your feedback, and they wanted to share the following:- Our standard check-in time is 3 p.m., and while we understand you arrived around 2:30 p.m., our cleaners were still wrapping up to ensure everything was guest-ready. You were kindly allowed to enter early to use the restroom, and towels were available for your use at that time.- No cleanliness concerns were brought to the attention of the cleaning team during your early arrival.- The property is equipped with a surveillance system and a secure environment to help our guests feel safe and supported.Thanks for taking the time to leave your review!

From the Owner: "Thank you for your feedback. I responded promptly to your concerns during the stay by providing four extra towels and additional trash bags when requested. When I asked if there was anything more I could do, I was told everything was fine, and no other issues were mentioned at that time.After checkout, we found extra guests had stayed, several rooms were left in disarray, and items were damaged or missing, including a chair, linens with stains, and a TV remote. We always strive to provide the best experience for our guests, and open communication during the stay helps us address any concerns right away."

Hi Jessica, thank you for sharing your feedback. While we regret to hear that your stay did not meet your expectations, we truly value your input and have shared your concerns with the homeowner: We wanted to note that this is the first time we are hearing of these issues, as nothing was reported during your stay. Guests are always encouraged to reach out during their visit so that any concerns can be addressed promptly. Our goal is to ensure a comfortable and enjoyable experience, and we are always here to assist. We appreciate the opportunity to review your feedback and remain committed to providing exceptional stays for all our guests.

Hi Veronica, we’re sorry to hear that your experience didn’t meet your expectations. We take your feedback seriously, and after discussing your concerns with the homeowner, they wanted to share the following:- When you reached out about the odor, we offered to send a cleaner immediately to address the issue, but we didn’t receive any further communication from you during your stay.- We’ve since reviewed your concerns and, as a gesture of goodwill, agreed to a refund of the cleaning fee.- We’re committed to ensuring our property is tidy and welcoming for all guests, and we’re working with our team to ensure we avoid similar issues in the future.Thank you for bringing this to our attention. We hope you enjoyed the rest of your trip and would consider giving us another chance to provide you with a better experience.

Hi John, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the following:- While we didn't receive notification of these concerns during your stay, our local team is always available to promptly address any guest issues that arise.- We've scheduled an immediate inspection and thorough cleaning to ensure cleanliness meets our high standards.- Pest control will also be inspecting the home proactively to address and prevent any future pest-related issues.- The maintenance team will review kitchen items and plumbing fixtures closely, replacing or repairing anything that doesn’t meet our standards.Thanks for your valuable feedback!

Hi Miguel, we want our guests to rest easy when they stay with us, and we’re sorry you experienced these issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:- We responded promptly to concerns and visited the property to check on reported issues during your stay.- The central A/C was functioning, and an additional window unit was provided to ensure the home remained comfortable.- The thermostat had been set to heating, which we adjusted to cooling for proper operation.- The home is cleaned and stocked between each guest, and any missing or soiled linens are replaced as needed.Thanks for your feedback.