Se alle overnatningssteder
Lejlighedshotel

Otonomus Tulum

Lejlighedshotel med en udendørs pool i nærheden af Tulum Strand

Vælg datoer for at se priser

Billedgalleri for Otonomus Tulum

Pool
Privat pool
Overnatningsstedets facade
Værelse
Udsigt fra værelset

Populære faciliteter

  • Pool
  • Kæledyr tilladt
  • Køkken
  • Tørretumbler
  • Vaskemaskine
  • Spa
Den nuværende pris er 566 kr.
inkluderer skatter og gebyrer
23. aug. - 24. aug.

Udforsk området

Map
Calle 71 sur mz 699 L1 004, Tulum, QROO, 77765
  • Tulum Strand
    ‪9 min. gang‬
  • Playa Paraíso
    ‪9 min. kørsel‬
  • Mayan ruinerne
    ‪14 min. kørsel‬
  • Tulum Intl. Lufthavn (TQO)
    ‪61 min. kørsel‬

Vælg enhed

Indlæs alle billeder af Comfort-lejlighed - 1 soveværelse - balkon

Værelse

Comfort-lejlighed - 1 soveværelse - balkon

10,0 ud af 10
Enestående
(1 anmeldelse)
  • 65 m2
  • 1 soveværelse
  • Plads til 5 personer
  • 2 queensize-senge og 1 sovesofa (enkeltseng)

Indlæs alle billeder af Deluxe-lejlighed - 2 soveværelser - privat pool - havudsigt

Værelse

Deluxe-lejlighed - 2 soveværelser - privat pool - havudsigt

  • 89 m2
  • 2 soveværelser
  • Havudsigt
  • Plads til 7 personer
  • 1 kingsize-seng, 2 queensize-senge og 1 sovesofa (enkeltseng)

Indlæs alle billeder af Deluxe-lejlighed - 2 soveværelser - privat pool - udsigt til pool

Værelse

Deluxe-lejlighed - 2 soveværelser - privat pool - udsigt til pool

  • 89 m2
  • 2 soveværelser
  • Plads til 7 personer
  • 1 kingsize-seng, 2 queensize-senge og 1 sovesofa (enkeltseng)

Indlæs alle billeder af Deluxe-lejlighed - 2 soveværelser - privat pool - udsigt til dal

Værelse

Deluxe-lejlighed - 2 soveværelser - privat pool - udsigt til dal

  • 89 m2
  • 2 soveværelser
  • Udsigt til dal
  • Plads til 7 personer
  • 1 kingsize-seng, 2 queensize-senge og 1 sovesofa (enkeltseng)

Indlæs alle billeder af Exclusive-lejlighed - 1 kingsize-seng - privat pool

Værelse

Exclusive-lejlighed - 1 kingsize-seng - privat pool

  • 1 soveværelse
  • Havudsigt
  • Plads til 3 personer
  • 1 kingsize-seng

Indlæs alle billeder af Deluxe-lejlighed - 1 soveværelse - privat pool - havudsigt

Værelse

Deluxe-lejlighed - 1 soveværelse - privat pool - havudsigt

  • 65 m2
  • 1 soveværelse
  • Havudsigt
  • Plads til 5 personer
  • 2 queensize-senge og 1 sovesofa (enkeltseng)

Indlæs alle billeder af Studiolejlighed - privat pool - udsigt til pool

Værelse

Studiolejlighed - privat pool - udsigt til pool

  • 47 m2
  • 1 soveværelse
  • Plads til 3 personer
  • 1 kingsize-seng

Indlæs alle billeder af Deluxe-lejlighed - 1 soveværelse - privat pool - udsigt til dal

Værelse

Deluxe-lejlighed - 1 soveværelse - privat pool - udsigt til dal

  • 65 m2
  • 1 soveværelse
  • Udsigt til dal
  • Plads til 5 personer
  • 2 queensize-senge og 1 sovesofa (enkeltseng)

Indlæs alle billeder af Comfort-studiolejlighed - balkon

Værelse

Comfort-studiolejlighed - balkon

  • 47 m2
  • 1 soveværelse
  • Plads til 3 personer
  • 1 kingsize-seng

Indlæs alle billeder af Deluxe-studiolejlighed - udsigt til dal

Værelse

Deluxe-studiolejlighed - udsigt til dal

  • 47 m2
  • 1 soveværelse
  • Udsigt til dal
  • Plads til 3 personer
  • 1 kingsize-seng

Indlæs alle billeder af Comfort-lejlighed - 1 soveværelse - privat pool - udsigt til pool

Værelse

Comfort-lejlighed - 1 soveværelse - privat pool - udsigt til pool

  • 65 m2
  • 1 soveværelse
  • Plads til 5 personer
  • 2 queensize-senge og 1 sovesofa (enkeltseng)

Indlæs alle billeder af Deluxe-lejlighed - 2 soveværelser - balkon - udsigt til pool

Værelse

Deluxe-lejlighed - 2 soveværelser - balkon - udsigt til pool

  • 89 m2
  • 2 soveværelser
  • Plads til 7 personer
  • 1 kingsize-seng, 2 queensize-senge og 1 sovesofa (enkeltseng)

Indlæs alle billeder af Deluxe-studiolejlighed - privat pool - havudsigt

Værelse

Deluxe-studiolejlighed - privat pool - havudsigt

  • 47 m2
  • 1 soveværelse
  • Havudsigt
  • Plads til 3 personer
  • 1 kingsize-seng

Lignende overnatningssteder

Pool

Loch Tulum Condos by BUnik

  • Pool
  • Gratis Wi-Fi
  • Aircondition
  • Udendørsområde
8.6 ud af 10, 104 anmeldelser
Loch Tulum Condos by BUnik

Om området

Tulum

Otonomus Tulum befinder sig i Tulum. Mayan ruinerne er en betydningsfuld seværdighed, du kan opleve. Er du mere interesseret i stedets natur, kan du kigge forbi Tulum Strand og Tulum-nationalparken. Xel-Há Park og Holistika Art Walk er også et besøg værd.
Vis flere lejlighedshoteller i TulumÅbner i et nyt vindue

Hvad ligger i nærheden?

  • Tulum Strand - 9 min. gang - 0.8 km
  • Ven a la Luz Skulptur - 4 min. kørsel - 3.2 km
  • Las Palmas Offenlige Strand - 8 min. kørsel - 5.3 km
  • Playa Paraíso - 9 min. kørsel - 6.1 km
  • Mayan ruinerne - 14 min. kørsel - 10.6 km

Sådan kommer du rundt

  • Tulum Intl. Lufthavn (TQO) - 47 min. kørsel

Restauranter

  • ‪Papaya Playa Beach Club - ‬3 min. kørsel
  • ‪Kin Toh - ‬20 min. gang
  • ‪Chambao - ‬3 min. kørsel
  • ‪Mateos - ‬16 min. gang
  • ‪Taboo Beach Club - ‬3 min. kørsel

Om overnatningsstedet

Otonomus Tulum

Lejlighedshotel med en udendørs pool i nærheden af Tulum Strand
Overnatningsstedet er røgfrit og har en udendørs pool, spafaciliteter og concierge-tjenester. Gæster tilbydes gratis Wi-Fi på fællesarealer. Andre faciliteter inkluderer vaskeri på stedet og hjælp med udflugter/billetter. Hver lejlighed har en privat pool, gratis Wi-Fi og køkken. Gæster kan desuden nyde godt af faciliteter såsom en vaskemaskine/tørretumbler, spiseområde, køleskab og kogeplade. Rengøring er tilgængelig efter anmodning.
Otonomus Tulum har 48 værelser med aircondition og private pools samt vaskemaskiner/tørretumblere. Hvert værelse er individuelt dekoreret. Køkken har køleskab, kogeplade, separat spiseområde og køkkentøj/tallerkener/redskaber.

Badeværelserne omfatter bruser. Dette lejlighedshotel i Tulum har gratis trådløs internetforbindelse med en hastighed på 25+ Mbit/s. Der kan anmodes om massage på værelset, udskiftning af håndklæder og udskiftning af sengetøj. Rengøring tilbydes efter anmodning.

Fritidsfaciliteterne på dette lejlighedshotel omfatter en udendørs pool.
Gæster kan lade sig forkæle med behandlinger i stedets spa. Blandt behandlingerne er massage.
Lock

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Hvis nogen beder dig om at booke eller betale direkte hos dem, inden du booker gennem Vrbo, bedes du anmelde det.
Få mere at vide

Faciliteter

Pool
Køkken
Vaskemaskine
Tørretumbler
Kæledyrsvenligt
Gratis Wi-Fi

Politikker

Indtjekning

Indtjekning fra kl. 15.00 til kl. 22.00
Minimumsalder for indtjekning: 18 år

Udtjekning

Udtjekning inden: kl. 11.00

Særlige indtjekningsinstruktioner

Receptionen er åben dagligt fra kl. 10.00 til kl. 18.00
Gæster, som planlægger at ankomme uden for de normale indtjekningstider, modtager en e-mail med indtjekningsinstruktioner og en adgangskode inden for 24 timer inden ankomst. Receptionen er bemandet i et begrænset tidsrum
Kontakt venligst overnatningsstedet via kontaktoplysningerne i reservationsbekræftelsen, mindst 24 timer før du ankommer, for at arrangere indtjekning
Du vil blive bedt om at vise overnatningsstedet en kopi af dit statsudstedet billede-ID efter reservation
Kontakt venligst overnatningsstedet via kontaktoplysningerne i reservationsbekræftelsen, hvis du planlægger at ankomme efter kl. 18.00

Adgangsmuligheder

Adgangskode, reception (begrænsede åbningstider)

Kæledyr

Kæledyr er tilladt mod et ekstra gebyr på USD 100 pr. kæledyr (varierer afhængigt af opholdets længde) og et engangsgebyr for rengøring USD 50
Servicedyr er tilladt, og der opkræves ikke gebyrer
Kun hunde er velkomne

Børn og ekstra senge

Børn er velkomne
Ekstrasenge er ikke tilgængelige
Vugger (barnesenge) er ikke tilgængelige

Betalingstyper accepteret på overnatningsstedet

Vigtige oplysninger

Gebyrer

Du vil blive bedt om at betale følgende på overnatningsstedet. Gebyrer inkluderer muligvis skatter:

  • Gæster opkræves et skadesdepositum på 0 USD før indtjekning.

Vi har medtaget alle gebyrer, som overnatningsstedet har oplyst.

Valgfrie tjenester

  • Tillægsgebyr for kæledyr: USD 100 pr. kæledyr (varierer afhængigt af opholdets længde) plus et engangsrengøringsgebyr på USD 50
  • Der opkræves ikke gebyrer for servicedyr

Ovenstående liste er muligvis ikke fuldstændig. Gebyrer og depositummer inkluderer muligvis ikke skat og kan ændres uden varsel.

Godt at vide

Dette overnatningssted udlejes af en professionel vært, der udlejer som en virksomhed eller et erhverv.
Gebyrer for ekstra opredninger kan forekomme og varierer afhængigt af overnatningsstedets politik
Gyldigt billed-ID og kreditkort, debetkort eller kontant depositum kan være påkrævet ved indtjekning til dækning af påløbende udgifter
Særlige ønsker afhænger af tilgængelighed ved indtjekning og kan medføre ekstra gebyrer. Særlige ønsker kan ikke garanteres
Dette overnatningssted accepterer kreditkort og debetkort. Kontanter accepteres ikke
Lydisolerede gæsteværelser kan ikke garanteres
Værten har ikke angivet, om der er en kuliltealarm på overnatningsstedet. Medbring evt. egen alarm.
Værten har ikke angivet, om der er en røgalarm på overnatningsstedet
Dette overnatningssted har udendørsområder såsom altaner, balkoner eller terrasser, der muligvis ikke er egnede for børn. Hvis du har spørgsmål, anbefaler vi, at du kontakter overnatningsstedet inden ankomst for at bekræfte, at de har et passende værelse til dig
Hvis du afbestiller din reservation, er dette underlagt værtens afbestillingspolitik. I overensstemmelse med EU's regler om forbrugerrettigheder er reservation af overnatning ikke omfattet af fortrydelsesretten.

Vi bør nævne

Dette overnatningssted har ingen elevatorer
Poolen er tilgængelig fra kl. 08.00 til kl. 22.00
Reservationer er påkrævet for massagebehandlinger og spabehandlinger. Reservationer kan foretages ved at tage kontakt til overnatningstedet inden ankomst via kontaktoplysningerne i reservationsbekræftelsen

Ofte stillede spørgsmål

Har Otonomus Tulum en pool?

Ja, dette overnatningssted har en udendørs pool. Der er adgang til poolen fra kl. 08.00 til kl. 22.00.

Er Otonomus Tulum et kæledyrsvenligt overnatningssted?

Ja, hunde er tilladt på dette overnatningssted. Der er et gebyr på 100 USD pr. kæledyr pr. ophold. Der pålægges også et rengøringsgebyr på 50 USD. Servicedyr er fritaget fra gebyrer.

Hvor meget koster parkering hos Otonomus Tulum?

Der er gratis parkering i nærheden.

Hvornår er indtjekning på Otonomus Tulum?

Indtjekning fra kl. 15.00 til kl. 22.00.

Hvornår er udtjekning på Otonomus Tulum?

Udtjekning er kl. 11.00.

Hvor ligger Otonomus Tulum?

Dette lejlighedshotel ligger i Tulum, kun 2 km fra SFER IK og Tulum Strand. Derudover ligger Jaguar Park og Tulum-nationalparken ca. 3 km derfra.

Anmeldelser af Otonomus Tulum

Anmeldelser

9,2

Fantastisk

Anmeldelser vises i kronologisk rækkefølge og har gennemgået en modificerings- og verificeringsproces, medmindre andet er angivet.
Få mere at videÅbner i et nyt vindue
Bedømmelse på 10 − Fremragende. 69 af i alt 94 anmeldelser
Bedømmelse på 8 − Udmærket. 15 af i alt 94 anmeldelser
Bedømmelse på 6 − Okay. 4 af i alt 94 anmeldelser
Bedømmelse på 4 − Dårligt. 2 af i alt 94 anmeldelser
Bedømmelse på 2 − Forfærdeligt. 4 af i alt 94 anmeldelser

9,4/10

Rengøring

9,2/10

Faciliteter

9,4/10

Overnatningsstedets tilstand og faciliteter

9,4/10

Miljøvenligt

9,2/10

Kommunikation

Anmeldelser

10/10 Fremragende

patrick

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter, kommunikation
It was so peaceful and relaxing state, I truly love the location and all the staff over there highly recommenders
Overnattede 1 nat i marts 2025

10/10 Fremragende

Robert

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter, kommunikation
The staff very attentive and friendly
Overnattede 6 nætter i april 2025

10/10 Fremragende

Rodolfo

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter, kommunikation
Would highly recommended this property
Overnattede 1 nat i april 2025

10/10 Fremragende

Giuliana

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, kommunikation
I had an amazing stay here! The staff were very attentive and the rooms were clean and comfortable. I highly recommend this hotel for anyone visiting Tulum!
Overnattede 1 nat i marts 2025

10/10 Fremragende

Erica

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, kommunikation
The hotel staff is wonderful! We especially enjoyed having the small pool attached to our room! Looking forward to staying again in the near future!
Overnattede 1 nat i april 2025

10/10 Fremragende

khalil

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, kommunikation
New and beautiful … Staff was amazing 🙏
Overnattede 1 nat i marts 2025

10/10 Fremragende

Jessy

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter, kommunikation
I loved everything about this hotel! Clean rooms, friendly staff, and a nice atmosphere. Great for a family trip, friends trip.. The pool was clean and we enjoyed the sun. Recommended for families and friends vacation trip. Will go again very soon.
Overnattede 1 nat i april 2025

10/10 Fremragende

Mohamad

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter, kommunikation
Super clean property. Close to beach and close to restaurants. Everything is brand new, one of the best new hotels in Tulum. Highly recommend
Overnattede 1 nat i marts 2025

10/10 Fremragende

Lilian

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter, kommunikation
Lovely property, so clean and modern. Within walking distance to all shops and beach. Highly recommended
Overnattede 1 nat i marts 2025

10/10 Fremragende

Mark

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter, kommunikation
The property look amazing, super clean & fresh Location is perfect, with easy access and close to local attractions and restaurants The room was spotless, beautifully decorated and very comfortable Had the Studio with a private pool on the roof top, OMG the experience especially on the sunset I would definitely stay here again and highly recommend it to anyone looking for a great place to stay
Overnattede 1 nat i april 2025

10/10 Fremragende

Martina

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, kommunikation
Lovely boutique property just about 7 minutes off the main road. The staff is warm, hands-on, and always ready to help with a smile ... you really feel taken care of here.

10/10 Fremragende

kamel

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter, kommunikation
Staff is very friendly and the place is extra cleaning. A perfect place to escape the hustle and bustle. The hotel has a jungle vibes and you can jog to the beach. Highly recommended.
Overnattede 1 nat i marts 2025

10/10 Fremragende

Jude

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter, kommunikation
I had such a wonderful experience at Otonomus in Tulum. The scenery is absolutely breathtaking — surrounded by lush jungle, it’s incredibly peaceful, calm, and quiet, making it the perfect escape from the noise of everyday life. Everything was so clean and beautifully maintained, and the staff were very friendly, helpful, and welcoming. You can really feel the care that goes into this place. I loved every moment of my stay and can’t wait to come back!
Overnattede 1 nat i marts 2025

10/10 Fremragende

julia

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter, kommunikation
This hotel is very modern and new. Our room was very spacious and comfortable. Balcony pool was great on a very hot and humid day. We were saddened by the properties perimeter as there was a lot of construction debris from what appears to have been thrown off the building during construction.
Overnattede 2 nætter i april 2025

10/10 Fremragende

arianna

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, kommunikation
I absolutely loved my stay at Otonomus! From the moment I walked in, everyone was so warm and welcoming, making me feel right at home. The staff was beyond friendly and always ready to help with a smile. My room was super cozy, spotless, and had such a nice vibe—like a little home away from home. Everything about this place just felt so inviting and special. I’d definitely stay here again and totally recommend it to anyone looking for a great place to relax!
Overnattede 1 nat i april 2025

10/10 Fremragende

jana

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter, kommunikation
I had to stay for one night in Tulum before heading to Cancun, so I gave Otonomus Tulum at try. I simply loved everything about this place especially that it gives Tulum vibe with a modern touch. The unit is spacious, clean, and had everything I needed. The concierge was super friendly and helpful; he even helped me book my transportation the next day to Cancun. Highly recommended!
Overnattede 1 nat i marts 2025

8/10 Godt

Daniel

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter, kommunikation
Dionisio at the hotel was extremely helpful with the reservation and also recommending and booking beach club space for us. The rooms are new, well equipped (doesn't have hairdryers currently, FYI) and a good place. You will need a car to get into Tulum. Would recommend the place.
Overnattede 1 nat i februar 2025

4/10 Ringe

Edwin

Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
The property was spacious and the private rooftop pool was nice. You could see the ocean from the rooftop. Staff was friendly. The beds and sofa futon were very uncomfortable. We had no hot or even warm water the entire week and water in the showers drained only after hours or sometimes a day.
Overnattede 7 nætter i februar 2025

4/10 Ringe

Shire

Synes godt om: Rengøring
Synes ikke om: Kommunikation

Ghost hotel

The hotel is situated so isolated that it almost feel unsafe. The reception is only staffed until 7pm and no amenities, services, food, minibar or anything. My room had a roof top pool, but it was not able to lock the door to the roof, and the door between the room next door (from the roof) was not locked either. Basically the room next door could walk freely into my room and vice versa. Not safe.
Overnattede 2 nætter i marts 2025

10/10 Fremragende

Hendrik Gerard

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter, kommunikation
I carefully read earlier reviews of this property before booking. Upon check-in I discussed previous issues with the friendly staff. Basically all of the issues were non-existent or resolved. This place is brand new and clean. There was Koh a single bug in the room and if ever I needed something the staff was there to provide it for me. The room has everything including a fully equipped kitchen. The location is ideal. It is a short walk to beautiful beaches. So you have the perks of spending you entire day there, while you stay at a much more affordable and comfortable hotel. I would highly recommend staying here.
Overnattede 5 nætter i marts 2025

10/10 Fremragende

dana

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter, kommunikation
We loved our stay at Otonomus Tulum. The aparthotel is new and modern and tastefully decorated. We had our own private lounge pool, which was perfect to hop in for morning stretching or just to cool off. The main pool was awesome. We had it to ourselves most days/night. It's long and great for laps but also has a shalow end perfect for sitting around. They offer free bikes, and scooters and atv rentals...although we choose to walk...its 15min to the beach zone, which was perfect for us. The hotel personnel are super friendly and helpful and quick to respond. They helped us arrange our transport from the airport, and allowed us a late check out and a spot to store our bags as we had a late flight back. We would definitely stay here again any time we are in tulum.
Overnattede 7 nætter i februar 2025

10/10 Fremragende

Jherus

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter, kommunikation
This aparthotel is absolutely beautiful! We stayed in a 1 bedroom with private rooftop pool and sea view and we were not disappointed. My children used our private pool and the property pool everyday. It was nice coming back to a place big enough for a family of four. We had a balcony to just sit and relax on which was separate from the beautiful rooftop balcony that had our private pool! It is a fairly new property, so it was extremely clean and well-kept. It was also nice to have the front desk responding to our needs so quickly. The 3 staff we encountered were all very nice and helpful. Just a heads up though — although it is not a far walk from the beach/hotel zone, there are no sidewalks to walk on the narrow road, making it a not-so-safe walk. We ended up taking a taxi everywhere, which quickly added up as they are quite expensive. All in all, we would definitely stay here again and have already recommended it to our friends!
Overnattede 3 nætter i marts 2025

6/10 Okay

Michael

Synes godt om: Kommunikation
The aesthetics of this room was beautiful but the functionality was lacking. Staff was super kind and warm and did what they could. Plenty of parking with security. Fridge in our room made horribly loud sound Showers did not get hot. Shower did not drain well. AC unit on or off, could not adjust anything. Only a sheet on the bed, no blankets. Bed was very firm. No safe in room- important to some for passports and such Also the room codes were all pretty easy to guess. Someone could have entered our room with little effort. Building is still under construction and there was a lot of noise.
Overnattede 4 nætter i januar 2025

6/10 Okay

Justin Michael Anthony

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
I stayed at the hotel for 2 out of the 4 nights I had booked. The aesthetics of the hotel and room were consistent with the photos provided online, However, several issues arose during my stay. The code given to acess the room didnt work after numerous attempts by myself and the person at the front desk (eventually i got a actual key to acess the room),there was no safe in the room (to secure personal belongings), the shower water was warm, the bedding was firm and no comforters were provided in my room, the tv was slanted and the remote control was missing from the room (I was able to obtain one from the front desk). Additionally, on the second night, there was a power outage, and the hotel was unable to provide a backup solution. The power outage was the final inconsistency, and had to seek accommodation elsewhere. A friend who was traveling with me had a similar experience, with even more inconsistencies in their own room. While the front desk staff was accommodating and professional, addressing concerns with understanding, I was disappointed by the hotel's policy of not offering refunds, even when guest expectations are not met. It would be beneficial for the hotel to take guest feedback seriously and implement improvements based on reviews. Given the challenges faced during my stay, I would not recommend this property, as it did not meet the standard I anticipated.
Overnattede 4 nætter i februar 2025

2/10 Bundkarakter

Enrico

Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter, kommunikation
This place is completely unprepared to host guests. After a long flight, I arrived exhausted, only to be kept waiting over an hour past check-in time in the lobby to access my room. Once I finally got in, I discovered the door lock was broken, leaving us stuck in the room until it was fixed. The experience only got worse. There was no hot water for the first two days, and on the third day, there was no water at all for the entire day, meaning we couldn’t even shower that evening. We paid extra for a room with a private pool, but the pool was empty for our entire four-day stay. Despite this, they refused to move us to another room or offer any compensation. The apartment itself was poorly equipped: there was no toilet paper or soap provided, the oven didn’t work, and we had to request adapters just to use the stove. There was no microwave, and construction noise from unfinished rooms filled the air from 8 a.m. to 7 p.m. every day with constant banging and drilling. I was patient and gave them time to fix these issues, but nothing was resolved during my stay. They even promised to refund one night, but later rejected Expedia’s request for the refund. This was an incredibly frustrating experience, and the management’s lack of organization and accountability made it even worse. Avoid this place at all costs.
Overnattede 3 nætter i januar 2025