Επαληθευμένο σχόλιο
6/10 Μέτριο
Louise
8 Αυγ 2026
Θετικά: Καθαριότητα, check-in, επικοινωνία, ακρίβεια καταχώρισης
Arrived late in the evening and had a super friendly & swift check in. Room upgraded to a 2 b/r unit from a 1 b/r unit, and received a courtesy bottle of wine due to m'ship. Room was spacious, comfortable, and fairly clean (not necessarily dirty, but bathrooms dated so appears not as clean). Stay was comfortable, close to all amenities & food/shopping, and parking easy underneath the hotel for a cost.
My experience became negative an hour before check out. Hotel charged us again (almost twice as much as fees already paid) and lots of proof of previous payment requested before they would consider looking into it. We spent over an hour trying to find all said documents required only to find hotel staff had clearly realised their mistake and refunded the charges. No apologies, no communication, no nothing. Then at 9.45am (Check out is 10.00am) banging on our door from service staff requesting to clean our room. I advised we had not checked out yet but he continued to say he was here now. I told him no and he walked off. We opened the door to check out a short time later to find all of his cleaning supplies still sitting outside our room blocking the entire doorway to which we had to move it all to get out of our room. Trip hazard, dangerous and down right rude to say the least. Check out downstairs, no acknowledgement or apologies for over charging, just gave me a reciept and said will take a few days to go back in. Very disappointing after an otherwise nice stay.
Πραγματοποίησε 2 διανυκτερεύσεις τον Αύγουστο 2026
