Επαληθευμένο σχόλιο
6/10 Μέτριο
lisa
12 Αυγ 2026
Θετικά: Καθαριότητα, check-in
Αρνητικά: Ακρίβεια καταχώρισης
We booked last minute and paid extra for a two-bedroom executive apartment specifically because it was advertised as having a king bed. Unfortunately, when we arrived late at night and got to our room, we discovered that both bedrooms only had queen beds. There had been no communication from the hotel beforehand that the room type we booked was unavailable.
When we called reception, we were told that the room we had been given was all that was available, despite having paid the higher rate for the executive apartment with a king bed. Disappointingly, there was no offer of a refund or compensation for the difference in price.
On a positive note, the room was clean and the staff were friendly and polite throughout our stay. However, the beds were not particularly comfortable, and the lack of communication regarding the room change, along with no adjustment to the rate paid, left us feeling disappointed.
Overall, the stay was acceptable, but the hotel needs to do a better job of communicating room changes and ensuring guests receive the accommodation they have booked and paid for.
Πραγματοποίησε 1 διανυκτέρευση τον Αύγουστο 2026