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Rakuten STAY TERRACE Hakone Kowakudani

Luxury apartment in Hakone with free parking

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Photo gallery for Rakuten STAY TERRACE Hakone Kowakudani

Exterior
Terrace/patio
Exterior
Room
Balcony view

Popular amenities

  • Dryer
  • Washer
  • Kitchen
  • Outdoor space
  • Parking included

Explore the area

Map
483-2 Kowakudani, Hakone, Kanagawa, 250-0406
  • Hakone Open Air Museum
    ‪6 min walk‬
  • Hakone Kowakien Yunessun
    ‪15 min walk‬
  • Hakone Gora Park
    ‪15 min walk‬

Choose your unit

View all photos for [C] 2 Queen Beds + 1 King Bed / Max. 6 people, No pets allowed, Non Smoking

Room

[C] 2 Queen Beds + 1 King Bed / Max. 6 people, No pets allowed, Non Smoking

  • 969 sq ft
  • 2 bedrooms
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for [F] 2 Double Beds / Max. 4 people, No pets allowed, Non Smoking

Room

[F] 2 Double Beds / Max. 4 people, No pets allowed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 560 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Stayable Showroom, No pets allowed, Non Smoking

Room

Stayable Showroom, No pets allowed, Non Smoking

  • 861 sq ft
  • 2 bedrooms
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds and 2 Single Futons

View all photos for [D] 2 Queen Beds + Small raised space / Max. 6 people, No pets allowed, Non Smoking

Room

[D] 2 Queen Beds + Small raised space / Max. 6 people, No pets allowed, Non Smoking

  • 807 sq ft
  • 2 bedrooms
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds and 2 Single Futons

View all photos for [F] 2 Double Beds (Dog Friendly) / Max. 4 people, Non Smoking

Room

[F] 2 Double Beds (Dog Friendly) / Max. 4 people, Non Smoking

  • 635 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for [A] Suite (Dog Friendly) / with open-air bath / Max. 10 people, Non Smoking

Room

[A] Suite (Dog Friendly) / with open-air bath / Max. 10 people, Non Smoking

  • 1830 sq ft
  • 3 bedrooms
  • Mountain view
  • Sleeps 10
  • 4 Queen Beds and 2 Large Single Beds

View all photos for [B] Suite (2 Queen Beds + 1 King Bed) / Max. 6 people, No pets allowed, Non Smoking

Room

[B] Suite (2 Queen Beds + 1 King Bed) / Max. 6 people, No pets allowed, Non Smoking

  • 1023 sq ft
  • 2 bedrooms
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for [E] 2 Queen Beds + Small raised space / Max. 5 people, No pets allowed, Non Smoking

Room

[E] 2 Queen Beds + Small raised space / Max. 5 people, No pets allowed, Non Smoking

  • 710 sq ft
  • 2 bedrooms
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds and 2 Single Futons

View all photos for [E] Bunk Bed (2 Queen + 2 Single) / Max. 6 people, No pets allowed, Non Smoking

Room

[E] Bunk Bed (2 Queen + 2 Single) / Max. 6 people, No pets allowed, Non Smoking

  • 775 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 6
  • 2 Queen Bunk Beds and 2 Single Beds

View all photos for [D] 2 Queen Beds + Small raised space (Dog Friendly) / Max. 6 people, Non Smoking

Room

[D] 2 Queen Beds + Small raised space (Dog Friendly) / Max. 6 people, Non Smoking

  • 807 sq ft
  • 2 bedrooms
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds and 2 Single Futons

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Exterior

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About the area

Hakone

Located in Kowakudani, a neighbourhood in Hakone, Rakuten STAY TERRACE Hakone Kowakudani is near a train station. Hakone Kowakien Yunessun and Hakone Gora Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Ōwakudani and Lake Ashi. Kanagawa Prefectural Museum of Natural History and Hakone Pirate Ship are also worth visiting.

What's nearby

  • Hakone Open Air Museum - 6 min walk - 0.6 km
  • Hakone Kowakien Yunessun - 15 min walk - 1.3 km
  • Hakone Gora Park - 15 min walk - 1.3 km
  • Hakone Shrine - 7 min drive - 8.3 km
  • Lake Ashi - 8 min drive - 8.7 km

Getting around

  • Kowakidani Station - 4 min walk
  • Hakone Miyanoshita Station - 18 min walk
  • Tokyo (HND-Haneda) - 127 min drive

Restaurants

  • ‪The Hakone Open-Air Museum Café - ‬2 min drive
  • ‪ベーカリー&スイーツ "PICOT - ‬14 min walk
  • ‪手打ち蕎麦金春 - ‬12 min walk
  • ‪ラウンジ花影 - ‬2 min drive
  • ‪箱根飲茶楼 - ‬17 min walk

About this property

Rakuten STAY TERRACE Hakone Kowakudani

Luxury apartment in Hakone with free parking
Massage/treatment rooms, free self-parking and free Wi-Fi in public areas are available at this smoke-free apartment building. Other amenities include a vending machine. Each apartment boasts a spring water bath and offers free WiFi and a kitchen. Guests can appreciate conveniences, such as a washer/dryer and a fridge, and other amenities include a furnished patio and a microwave.
Rakuten STAY TERRACE Hakone Kowakudani offers 22 accommodations with washers/dryers and complimentary bottles of water. Rooms open to furnished patios. This accommodation is furnished with desks and dining tables. Beds feature premium bedding. Accommodation at this 4.5-star apartment has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils.

Bathrooms include a separate bath and shower with a rainfall showerhead, spring water baths, slippers and complimentary toiletries. This Hakone apartment provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and rice cookers.

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available.

Amenities

Kitchen
Washer
Dryer
Parking included
Free WiFi
Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance

Access methods

Access code, private entrance

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Host has indicated that there is a carbon monoxide detector on the property
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Frequently asked questions

Is Rakuten STAY TERRACE Hakone Kowakudani pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Rakuten STAY TERRACE Hakone Kowakudani?

Self-parking is free at this property.

What time is check-in at Rakuten STAY TERRACE Hakone Kowakudani?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Rakuten STAY TERRACE Hakone Kowakudani?

Checkout is at 10:00 AM.

Where is Rakuten STAY TERRACE Hakone Kowakudani located?

Located in Kowakudani, this luxury apartment building is within 1 mile (2 km) of Chisuji Falls, Hakone Kowakien Yunessun and Hakone Open Air Museum. Okada Museum of Art and Hakone Gora Park are also within 2 miles (3 km). Kowakidani Station is only a 4-minute walk and Hakone Miyanoshita Station is 18 minutes.

Rakuten STAY TERRACE Hakone Kowakudani Reviews

Reviews

9.6

Exceptional

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 52 out of 62 reviews
Rating 8 - Good. 7 out of 62 reviews
Rating 6 - Okay. 3 out of 62 reviews
Rating 4 - Poor. 0 out of 62 reviews
Rating 2 - Terrible. 0 out of 62 reviews

9.8/10

Cleanliness

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

8.6/10

Communication

Reviews

10/10 Excellent

Pradhiban

Liked: Cleanliness, amenities, property conditions & facilities, communication
Exceeded our expectations! Great location, excellent and spacious room with the bonus of a private onsen and sauna. Easy check in as well. Would highly recommend!
Stayed 1 night in Apr 2025

10/10 Excellent

peter

Liked: Cleanliness, room comfort, communication
The large family room was spacious and clean. Great modern furnishings with classic Hakone touches like a sauna and onsen in the room. Beautiful views from the balcony.
Stayed 1 night in Apr 2025

10/10 Excellent

Andrew

Liked: Cleanliness, room comfort, communication

Very nice

Very spacious and full of amenities, loved the hot spring tub. Only issue was they was food smell from somewhere at times. Great beds and kitchen.
Stayed 2 nights in Apr 2025

10/10 Excellent

Harpreet

Liked: Cleanliness, room comfort, communication

Amazing!

Absolutely incredible. So spacious and so many pleasant surprises such as the matching pyjamas, onsen, foot spa and sauna!
Stayed 2 nights in Apr 2025

10/10 Excellent

Jo

Liked: Cleanliness, property conditions & facilities, communication
What a beautiful property !!! Not a lot of dinner options unfortunately. The scenery around Kowakudani is stunning.
Stayed 1 night in Apr 2025

10/10 Excellent

Sugiri

Liked: Cleanliness, amenities, property conditions & facilities
Fabulous property over the top amenities and private onsen. Everything with our stay was perfect except the clothes washer that could be better.
Stayed 1 night in Dec 2024

10/10 Excellent

Anja

Liked: Room comfort, communication

Relaxing stay

The room was wonderful!! Very relaxing even though there is a road under the hotel. Remember there is no staff at the hotel and no restaurants near by. So you need to think about breakfast and dinner. We used the local 7/11 and Gora is only one station away. Had an amazing massage in the evening.
Stayed 3 nights in Apr 2025

10/10 Excellent

Jasmin

Liked: Cleanliness, amenities, property conditions & facilities, communication
Walking to the back entrance with luggage was a bit dangerous. Otherwise the property was beautifully designed on the inside. Luxurious private spa experience. The heated rock bed was one of the best features.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities, communication
Guest check in was complicated room check in was fine other than that no issue!
Stayed 2 nights in Mar 2025

10/10 Excellent

Ezra

Liked: Cleanliness, room comfort, communication

HEAVEN ON EARTH

One of the best places I’ve ever stayed at! I would totally recommend. Check in and check out was easy, just read email instructions. Check emails frequently. The directions are very clear. Super clean and modern. The private onsen was DEVINE! I had the BEST time staying here. I would definitely come back and totally recommending this place to my friends and family.
Stayed 3 nights in Apr 2025

8/10 Good

james

Liked: Cleanliness, amenities, property conditions & facilities
If you want privacy, know where you're going, bring your own food, and are tech saavy. This place is good. But it's a personless hotel. Nobody greets you or tells you what's around. When we first arrived it was a little scary. Like where is everyone? That said the private onsen was great and the facility was brand new.
Stayed 1 night in Apr 2025

10/10 Excellent

Morten

Liked: Cleanliness, room comfort, communication

Luxury in the mountains

Very nice apartment in Hakone with private onsen and foot bath. Kitchen was well equipped and we loved eating breakfast with a stunning view of the mountains. Beds are comfortable- the only downside is that both double beds are placed in same room and then the futons (2 floor mattresses) was in a separate room. A bit odd but fortunately 2 of us slept well on the mattresses. The onsen was very nice! For restaurants - use Google Maps. They are located in small towns in the area, and the best way to get around is by train or bus - it is fast and super easy. Just use the Suica card on the phone like in many other cities in Japan. I highly recommend this hotel!
Stayed 2 nights in Apr 2025

6/10 Okay

Anna

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
The property has literally zero amenities. No lobby, no front desk, no luggage storage, no staff, nothing in the area as far as dining (unless you have a vehicle). It was very challenging for us as it was raining and cold. There were no restaurants walking distance so we ate supper out of the vending machine. We had to check out at 10 am but had nowhere to store our luggage until our airport transport arrived at 2 pm. We had to haul luggage in the rain (with three kids) along the windy road to the closest train station to find somewhere to kill time. For the price i definitely would not recommend staying here.
Stayed 1 night in Mar 2025

10/10 Excellent

Louisa

Liked: Cleanliness, property conditions & facilities, communication
Excellent facilities, private onsen was amazing.
Stayed 2 nights in Apr 2025

10/10 Excellent

Sawako

Liked: Cleanliness, property conditions & facilities, communication
すごく良かった
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort, communication
Stayed 2 nights in Feb 2025

10/10 Excellent

Martin

Liked: Cleanliness, property conditions & facilities, communication
Stayed 2 nights in Feb 2025

10/10 Excellent

Wing Yin

Liked: Cleanliness, amenities, property conditions & facilities, communication
非常美好的體驗 無論是設計裝潢以至到內部設施私人風呂桑拿、溫泉浸腳非常完美 房間設計非常寬敞，備有Netflix接駁很適合放鬆，享受一晚
Stayed 1 night in Mar 2025

10/10 Excellent

Toshiyuki

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Alice

Liked: Cleanliness, room comfort, communication
Beautiful, relaxing unit with foot bath and private onsen. Sauna room too but did not have time to use it. Communication tablet worked well when we had questions. No microwave and no coffee refulls but refrigerator had snacks and drinks upon late arrival so that was a relief! Train tram short walk uphill and bus stop a short walk downhill in opposite direction so very convenient location!
Stayed 3 nights in Feb 2025

10/10 Excellent

Junsang

Liked: Cleanliness, room comfort, communication
Stayed 1 night in Jan 2025

8/10 Good

Jonas Nils

Liked: Cleanliness, property conditions & facilities, communication
Stayed 2 nights in Dec 2024

6/10 Okay

RITSUTO

Liked: Cleanliness
Disliked: Property conditions & facilities, communication
全体的に綺麗ですが、予約番号がメールで来てなく、 よくわからなかった。
Stayed 1 night in Dec 2024

8/10 Good

Wenpeng

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
The property itself is amazing. The room is very specious with kitchen and laundry facilities. The private onsen and foot bath on the balcony are bonuses. Very close to train station and not too far from 7/11. However, the check in process was a nightmare. We were meant receive the reservation number and the pin to get into the building, but that never happened. We were stranded outside in the cold weather for at least half an hour. Another guest at the hotel let us in and told us they had the exact issue when checking in. Our friend who made booking via a different platform didn't receive email instruction either. They need to improve their check in process.
Stayed 2 nights in Dec 2024