8/10 Good
Dawn
Dec 22, 2022
Liked: Cleanliness, amenities, property conditions & facilities
My studio unit had everything I needed to cook dinner, so very handy. It was an adjoining room, so unfortunately I could hear a crying baby and talking from the other side of the door, so this type of room would not be good for a light sleeper depending who is on the other side (I turned on the bathroom fan for white noise and it blocked out most of it).
I ranked the communication as less than excellent only because I found it to be overly complicated - email asking you to pre-check in, then a text asking about my arrival time (even though I indicated it on the pre-check that morning), had to call the property using international mobile roaming minutes to ensure I would be able to check in as they didn't specify what time reception closes in their text message - if the email/text had simply said 'call us if you will arrive after 8pm' all would have been avoided.
When I mentioned this at reception, the woman at the desk (Harper, I believe) was very understanding and even came over a little later with a note and some chocolate to apologize for the inconvenience - a very nice, professional touch (particularly as it was not her fault, it's the property's silly over-the-top process).