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Arenal Suites Gran Vía

Apartment with kitchen, steps from Gran Via

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Photo gallery for Arenal Suites Gran Vía

Room
Living room
Private kitchen
Room
View from room

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Dryer
  • Washer
  • Kitchen
  • Air conditioning
  • Free WiFi
The current price is CA $247
CA $272 total
includes taxes & fees
Jun 17 - Jun 18

Explore the area

Map
Silva 14, Planta 1, Madrid, 28004
  • Gran Via
    ‪1 min walk‬
  • Puerta del Sol
    ‪8 min walk‬
  • Plaza Mayor
    ‪10 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪16 min drive‬

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View all photos for Deluxe Apartment, 1 Bedroom (3)

Room

Deluxe Apartment, 1 Bedroom (3)

  • City view
  • 645 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Family Apartment, 2 Bedrooms, City View (2)

Room

Family Apartment, 2 Bedrooms, City View (2)

  • City view
  • 645 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Business Apartment, 1 Bedroom (6)

Room

Business Apartment, 1 Bedroom (6)

  • 430 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Business Studio (8)

Room

Business Studio (8)

  • 322 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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Room

Business Apartment

  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the area

Madrid

Located in Madrid, Arenal Suites Gran Vía is in the city centre. Royal Palace of Madrid and Puerta de Alcalá are notable landmarks, and some of the area's popular attractions include Madrid Amusement Park and Madrid Zoo Aquarium. Looking to enjoy an event or a game? See what's going on at Bernabéu Stadium or WiZink Center.

What's nearby

  • Gran Via - 1 min walk - 0.0 km
  • Puerta del Sol - 8 min walk - 0.7 km
  • Royal Palace of Madrid - 10 min walk - 0.8 km
  • Plaza Mayor - 10 min walk - 0.9 km
  • Prado Museum - 19 min walk - 1.7 km

Getting around

  • Santo Domingo Station - 2 min walk
  • Madrid Principe Pio Station - 19 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 22 min drive

Restaurants

  • ‪Five Guys - ‬2 min walk
  • ‪Papizza - ‬2 min walk
  • ‪KFC - ‬1 min walk
  • ‪Llaollao - ‬2 min walk
  • ‪Ella Sky Bar Madrid - ‬3 min walk

About this property

Arenal Suites Gran Vía

Apartment with kitchen, steps from Gran Via
Tour/ticket assistance and free Wi-Fi in public areas are available at this smoke-free apartment building. Each apartment provides a kitchen with a fridge, an oven, a stovetop and a microwave. Guests can appreciate conveniences, such as a washer/dryer and a coffee/tea maker, and other amenities include free WiFi and a Smart TV. Housekeeping is available once per stay.
Arenal Suites Gran Vía offers 8 air-conditioned accommodations with washers/dryers and a safe. Beds feature down duvets. Accommodation at this 4-star apartment has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Smart televisions are featured in guestrooms. Housekeeping is provided once per stay.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Amenities

Kitchen
Washer
Dryer
Free WiFi
Air conditioning

Policies

Check-in

Check-in start time: 3:30 PM; check-in end time: 9:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 9:00 PM and 3:00 AM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

There is no front desk at this property
Guests will receive an email 72 hours before arrival with check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
HRN: VT-8071; VT-8072; VT-8073; VT-8602; VT-8603; VT-8776; VT-8793; VT-8794

Access methods

Host will greet you

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are available for EUR 20 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 9:00 PM and 3:00 AM
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Only registered guests are allowed in the guestrooms

Frequently asked questions

Is Arenal Suites Gran Vía pet-friendly?

No, pets are not allowed at this property.

How much is parking at Arenal Suites Gran Vía?

This property doesn't offer parking.

What time is check-in at Arenal Suites Gran Vía?

Check-in start time: 3:30 PM; check-in end time: 9:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available from 9:00 PM to 3:00 AM for a fee.

What time is check-out at Arenal Suites Gran Vía?

Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Arenal Suites Gran Vía located?

Located in Madrid Centro, this apartment building is steps away from Teatro Rialto and Gran Via. Puerta del Sol and Plaza de España - Princesa are also within 10 minutes. Santo Domingo Station is only a 2-minute walk and Callao Station is 3 minutes.

Arenal Suites Gran Vía Reviews

Reviews

9.4

Exceptional

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 140 out of 189 reviews
Rating 8 - Good. 39 out of 189 reviews
Rating 6 - Okay. 4 out of 189 reviews
Rating 4 - Poor. 3 out of 189 reviews
Rating 2 - Terrible. 3 out of 189 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

9.6/10

Communication

Reviews

10/10 Excellent

Dana

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place, location was perfect!
Stayed 2 nights in Sep 2024

10/10 Excellent

Ping

Liked: Cleanliness, amenities, property conditions & facilities, communication
Located in downtown but still quiet.
Stayed 2 nights in Nov 2024

10/10 Excellent

Carmen

Liked: Cleanliness, property conditions & facilities, communication
Remodeling very comfortable good location !!
Stayed 8 nights in Jul 2024

10/10 Excellent

Miguel

Liked: Cleanliness, room comfort, communication
Vero nice place and very good location
Stayed 3 nights in May 2024

10/10 Excellent

viviana

Liked: Cleanliness, amenities, property conditions & facilities, communication
Meters from La Gran Via but very quiet unit. Check in was easy . We had everything we needed for a 4 night stay. They change our towels after our second night and replenished the coffee pods. Safe are with easy access to public transportation, dining and shopping. I would definitely recommend
Stayed 4 nights in Nov 2024

10/10 Excellent

Glenmda

Liked: Cleanliness, amenities, property conditions & facilities, communication
Like the area and the apartment. Owner communicated very well.
Stayed 3 nights in Jul 2024

10/10 Excellent

JASON B

Liked: Cleanliness, property conditions & facilities, communication
The property managers, Christian and Maria, looked after all of our needs. Christian even gave us some nearby sightseeing options. This apartment was within walking distance of a lot of attractions. I highly recommend this accommodation.

10/10 Excellent

Joan

Liked: Cleanliness, amenities, property conditions & facilities, communication
The place was fantastic - HUGE and right in the middle of old town on the Grand Via. Everything we wanted to see was in walking distance. The space was clean, comfortable and with two bathrooms, perfect for 3/4 people, although we were only 2. Christian was an amazing host meeting us there and giving us lots of insider tips on restaurants and sights. I would definitely stay there again!
Stayed 5 nights in May 2024

10/10 Excellent

Danielle

Liked: Cleanliness, room comfort, communication

Excellent Stay

Beautiful apartment just off the Grand Via in the centre of Madrid. Very clean, newly renovated, comfortable.
Stayed 2 nights in Jul 2022

10/10 Excellent

Anna Liza

Liked: Cleanliness, room comfort, communication

Excellent apartment

Great location, really friendly and helpful manager who meets you as soon as you arrive and gives you all the necessary info. Apartment is beautiful and in excellent condition. They were really helpful when checking out too, keeping the luggage safe and booking a taxi for us. Will definitely be back! Highly recommended!
Stayed 3 nights in Apr 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort, communication

Will come back one day

Great location, prompt service, large space and fully functional kitchen with washing machine.
Stayed 2 nights in Jan 2023

10/10 Excellent

Alexis

Christian was an excellent host.
Stayed 5 nights in Jul 2023

10/10 Excellent

Shen

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location, clean, spacious and like new condition. The only down side is that the unit we stayed faces the street and it was a bit noisy at night.
Stayed 2 nights in Mar 2023

2/10 Terrible

Ronald

Liked: Cleanliness, property conditions & facilities
Disliked: Communication
Arenas Suites was as advertised in cleanliness , location etc . There was a power failure that lasted 24 hours during our stay so no lights , hot water , fridges , cell phone charging etc . The hotel offered to refund us one night of our stay while we were still onsite but now 6 weeks later they have denied the refund through Expedia . I cannot recommend a property that would not follow through on their word as it shows an overall lack of integrity
Stayed 3 nights in Sep 2024

10/10 Excellent

Bill

Liked: Cleanliness, property conditions & facilities, communication
Fantastic spot to stay just a few metres from Gran via and 10 minutes or less walk to lots of great food. The street is a bit noisy late night early morning when some partiers pass by but it's only a minor inconvenience for a few minutes a night. The apartment we had was large clean and beautiful with clean towels daily in the 2 modern bathrooms. Highly recommend!
Stayed 3 nights in Apr 2024

10/10 Excellent

Paul

Liked: Cleanliness, room comfort, communication

Private Home From Home on Gran Via

These apartments are perfect for comfort , privacy and comfort. A real home from home with very professional support over WhatsApp if and when needed. You will not be disappointed if you stay here.
Stayed 3 nights in Jan 2023

8/10 Good

Janet

Liked: Cleanliness, amenities, property conditions & facilities, communication
The apartment was spacious, I was pleasantly surprised to be honest. Close to Plaza Mayor which was a definite bonus. The staff along with Christian were very nice and accomodating. They took our luggage so we could explore the city as soon as we got to Madrid.
Stayed 3 nights in Apr 2023

10/10 Excellent

Eileen

Liked: Cleanliness, amenities, property conditions & facilities, communication
I was very glad that the toilets had grab bars for seniors. The apartment was spotless.
Stayed 4 nights in May 2023

10/10 Excellent

Sara

Liked: Cleanliness, amenities, property conditions & facilities, communication
This appartment building lies perfect in an alley from Gran Via, near Plaza Callao. Walking distance to most of what you want to see. Very clean appartment, and perfect service by the staff even though I was delayed and arrived in the middle of the night. The only thing I didn’t love was the alley at night, quite dark and a little scary. But otherwise the location is perfect!
Stayed 7 nights in Oct 2023

10/10 Excellent

Xianghong

Liked: Cleanliness, amenities, property conditions & facilities, communication
We had a great time staying at Arenal Gran Via. Our host Maria contacted us ahead of time and asked us about our arrival time. She sent me detailed directions before our arrival. We were allowed to store our luggage in our room even before the check in time. Upon departure, she helped store our luggage and called the taxi. She was very responsive and usually replied within a few minutes. The property is clean, safe and conveniently located at a central location. We will definitely stay here again!
Stayed 2 nights in Dec 2023

10/10 Excellent

Fraz

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good points: Excellent communications and updates from Christian، he is someone who know his work and possess great manners، communication and hospitality skills Location: Come out of Apartment and you are in Gran Via، where life exits، all shopping and eating places near by Bed mattresses were of good quality، comfortable and great for good night sleep۔ Not so good points: WIFI was not good، ended up using my mobile network internet، also effected streaming on smart TV Property needs up-grading، path from room to exit door had bad smell، lifts also had same issues، wear and tear easily visible on the floor، walls I am sure if lanlord upgrades building he will definitely get better rent out rates considering everything else was fantastic and was maintained well otherwise۔
Stayed 3 nights in Aug 2024

8/10 Good

Irena

Liked: Cleanliness, room comfort

Almost perfect stay

The first encounter wasn’t pleasant since the flight was late 2 hours and we arrived at the property later than we said We had neither phone nor internet and waited longer at the property for check in But everything else was nice - great modern property, fully equipped, in the middle of everything, even grocery around the corner The host was accommodating to our small requests Thanks, we enjoyed it very much!
Stayed 3 nights in Sep 2022

4/10 Poor

Paul

Liked: Cleanliness
Disliked: Room comfort, communication

Noisy & terrible customer service

Unfortunately a stay with great potential - ruined. We arrived at the property exactly on the time advised - only to wait around for 20 minutes to get in as they thought someone else would be available to let us in. The apartment and location is very good - but its sold as a sound proof room and unfortunately its far from that. The noise in the main bedroom made it unusable. Traffic noise both from just outside, and the main road. We messaged the hotel after day 2 and got no response. Day 3 on checking out - we messaged again only to be told it might be because of parties in the local area which is just false information. There is clearly a fault with the room we stayed in and the hotel did nothing about it. Submitting a claim afterwards - the hotel are not budging saying everything was fine - hotels.com are hiding behind not being the provider of the hotel. I would not recommend staying here.
Stayed 3 nights in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, room comfort, communication
Stayed 4 nights in Jan 2025

8/10 Good

Ricardo

Liked: Cleanliness, room comfort

Boa localização

Localização muito boa, recepção boa , a única coisa que não gostei foi o aquecimento da água dos chuveiros. Éramos 5 pessoas e a água quente acabava .tinha que revezar , tomar banho a noite e outros pela manhã .
Stayed 4 nights in Jan 2025