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Aparthotel

Elegant Suites Westlake

Luxury aparthotel with a full-service spa and area shuttle service

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Photo gallery for Elegant Suites Westlake

Outdoor pool
Outdoor pool
Front of property
Room
Balcony view

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Kitchen
  • Fireplace
  • Dryer
  • Washer
  • Parking available

Explore the area

View in a map
10B Dang Thai Mai Street, Tay Ho District, Hanoi
  • Place, West Lake
    ‪5 min walk‬
  • Place, Tran Quoc Pagoda
    ‪3 min drive‬
  • Place, Ho Chi Minh Mausoleum
    ‪4 min drive‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪22 min drive‬

Choose your unit

View all photos for Studio, City View

Room

Studio, City View

  • 538 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment, 2 Bedrooms, Garden View

Room

Apartment, 2 Bedrooms, Garden View

  • 1324 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Premium Apartment, 1 Bedroom, Lake View

Room

Premium Apartment, 1 Bedroom, Lake View

10.0 out of 10
Exceptional
(1 review)
  • 926 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 3 Bedrooms, Garden View

In-room dining

Apartment, 3 Bedrooms, Garden View

  • 3 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

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About the area

Hanoi

Located on a lake, Elegant Suites Westlake is in Tay Ho, a neighbourhood in Hanoi. Tran Quoc Pagoda and Presidential Palace are notable landmarks, and travellers looking to shop may want to visit Syrena Shopping Center and Ta Hien Street. West Lake is another place to visit that comes recommended.
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What's nearby

  • West Lake - 5 min walk - 0.5 km
  • Tran Quoc Pagoda - 3 min drive - 3.0 km
  • Ho Chi Minh Mausoleum - 4 min drive - 4.1 km
  • Hanoi Old Town Night Market - 6 min drive - 5.2 km
  • Hoan Kiem Lake - 6 min drive - 5.6 km

Getting around

  • Hanoi Long Bien Station - 12 min drive
  • Ga Co Loa Station - 15 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 29 min drive

Restaurants

  • ‪Bún Chả Vân Quyết - ‬4 min walk
  • ‪The Bottle Shop - ‬4 min walk
  • ‪Los Fuegos - ‬4 min walk
  • ‪Bao Wow Ngõ 12 Đặng Thai Mai - ‬5 min walk
  • ‪Milk & Honey - ‬6 min walk

About this property

Elegant Suites Westlake

Luxury aparthotel with full-service spa and free local area shuttle
Along with a full-service spa, this aparthotel has a restaurant and 2 bars/lounges. Free WiFi in public areas, free self parking and a free area shuttle are also provided. Other amenities include a conference centre, spa services and a business centre. Each apartment boasts a fireplace and a jetted bath, while also providing free WiFi, free wired Internet and an LCD TV with cable channels. A kitchen with a fridge and a microwave are available, and other amenities include a washer/dryer and a dining area.
Elegant Suites Westlake offers 135 accommodations with fireplaces and washers/dryers. Each accommodation is individually decorated. Beds feature premium bedding. LCD televisions come with cable channels and DVD players. Accommodation at this 5-star aparthotel has kitchens with fridges, microwaves, separate dining areas and kitchenware and utensils. Bathrooms include a separate bath and shower with in-room jetted baths, a rainfall showerhead and a hydromassage showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include minibars and espresso makers. Housekeeping is offered on a daily basis and hairdryers can be requested.

Recreational amenities at the aparthotel include a children's pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Elegant Spa has 1 treatment room. Services include Thai massages, facials and body scrubs. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Our prices include all fees. No hidden fees.

Amenities

Kitchen
Washer
Dryer
Parking included
Free WiFi
Restaurant

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: 50 per cent of room rate

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per night.
Free cots are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 20 per vehicle (one-way)
  • Late check-out fee: 50 per cent of room rate (subject to availability)
  • Cleaning/housekeeping/linen are available for an additional fee
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Frequently asked questions

Does Elegant Suites Westlake have a pool?

Yes, this property has a children's pool.

Is Elegant Suites Westlake pet-friendly?

No, pets are not allowed at this property.

How much is parking at Elegant Suites Westlake?

Self-parking is free at this property.

What time is check-in at Elegant Suites Westlake?

Check-in start time: 2 PM; check-in end time: midnight.

What time is check-out at Elegant Suites Westlake?

Checkout is at noon. Late check-out is available for a 50% fee (subject to availability).

Does Elegant Suites Westlake provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 20 per vehicle applies.

Where is Elegant Suites Westlake located?

Located in Tay Ho, this luxury aparthotel is within a 10-minute walk of West Lake and Syrena Shopping Center. Tran Quoc Pagoda and Presidential Palace are also within 3 mi (5 km).

Elegant Suites Westlake Reviews

Reviews

9.2

Wonderful

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 395 out of 609 reviews
Rating 8 - Good. 159 out of 609 reviews
Rating 6 - Okay. 42 out of 609 reviews
Rating 4 - Poor. 8 out of 609 reviews
Rating 2 - Terrible. 5 out of 609 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

9.6/10

Communication

Reviews

10/10 Excellent

Sascha

Liked: Cleanliness, room comfort, communication
Et rigtigt dejligt sted at bo med god morgenmad.
Stayed 2 nights in Feb 2025

10/10 Excellent

Graham

Liked: Cleanliness, amenities, property conditions & facilities, communication
A classy 5 star hotel with everything you could want available..fantastic huge room with nice kitchen and great view...fabulous swimming pool gym and sauna. Staff eager to assist and amazing breakfast buffet.. Jenny was most helpful . Ideal for families with children and couples like us.
Stayed 6 nights in Jun 2025

10/10 Excellent

Jeanne

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful spacious apartment in a great area.
Stayed 2 nights in May 2025

10/10 Excellent

Manuel

Liked: Cleanliness, room comfort, communication
Everythinf was very great
Stayed 1 night in May 2025

10/10 Excellent

Adrian

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great customer service and awesome breakfast buffet. Amenities were great and staff was exceptional.
Stayed 14 nights in Apr 2025

10/10 Excellent

Jeanne

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location. Outside of the old town with its own vibe. Great restaurants, lovely area to walk but a quick ride to the old quarter. Beautiful large rooms and apartments with a fantastic pool. Staff is amazing and very attentive. Great breakfast.
Stayed 3 nights in Jun 2025

10/10 Excellent

MANUEL

Liked: Cleanliness, amenities, property conditions & facilities, communication
La atención de todo el staff fue sobresaliente y nos facilitaron la estancia.
Stayed 25 nights in Feb 2025

10/10 Excellent

Stanislavs

Liked: Cleanliness, amenities, property conditions & facilities, communication
Really good place to stay, recommended
Stayed 1 night in Aug 2024

10/10 Excellent

nicole

Liked: Cleanliness, amenities, property conditions & facilities, communication
Amazing! Clean and comfortable room, delicious breakfast, accommodating staff! Would absolutely return to this hotel.
Stayed 3 nights in Feb 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities, communication
This property is my favorite and Hanoi
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort

Excellent

Excellent
Stayed 1 night in Apr 2025

8/10 Good

Robert

Liked: Cleanliness, amenities, property conditions & facilities, communication
Massages were incredible!!!
Stayed 7 nights in Mar 2025

10/10 Excellent

Raman

Liked: Cleanliness, room comfort, communication

Terrific Stay in Hanoi

We had a wonderful stay at Elegant Suites. The room was excellent with an incredible view of the lake. We had 2 bedrooms, 2 bathrooms and a small kitchen. Breakfast was great. Staff was amazing.
Stayed 7 nights in Mar 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities, communication
We stayed here for one night on our way home. The staff was exceptional, very helpful and made sure we had everything we needed to get to the airport early the next morning. Including coffee to go!
Stayed 1 night in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, amenities, communication
I appreciate the services here. Staff were very helpful.
Stayed 4 nights in Feb 2025

10/10 Excellent

Dina

Liked: Cleanliness, amenities, property conditions & facilities, communication
Alles war super. Große Zimmer. Guter Service. Nette Mitarbeiter. Leckerer Frühstück. Ein Minuspunkt sind die Betten, die quatschen und wackeln.
Stayed 4 nights in Mar 2025

4/10 Poor

MUNETAKA

Disliked: Cleanliness, amenities, property conditions & facilities
シャワーの水圧が異常に弱く、エアコンのリモコンも反応が悪い。次泊まることはないと思う。
Stayed 1 night in May 2025

10/10 Excellent

Bal

Liked: Cleanliness, amenities, property conditions & facilities, communication
We had a lovely stay. Excellent staff; professional and very helpful.
Stayed 8 nights in Aug 2024

10/10 Excellent

Megan

Liked: Cleanliness, room comfort, communication

My Favorite Place in Hanoi

Always a delightful stay here. Great hotel, lovely location and very friendly staff.
Stayed 3 nights in Sep 2022

10/10 Excellent

Terence

Liked: Cleanliness, amenities, property conditions & facilities, communication
Would stay again.
Stayed 5 nights in Nov 2023

8/10 Good

Ying Ding

Liked: Cleanliness, room comfort, communication

Value for the money hotel to stay

Hotel staff are excellent. Rooms are nice & comfortable.
Stayed 4 nights in Apr 2024

8/10 Good

KIT YING

Liked: Cleanliness, amenities, property conditions & facilities, communication
這次旅行挑飯店時，這家是其中一間心儀的，剛巧這平台有優惠，果斷敲定。選的一房一廳有露台房型，空間寬敞，完全能滿足需求，洗手間和浴室的面積甚至和睡房不相上下，著實讓人驚喜。 考慮到是生日旅行，便聯絡飯店，詢問能否換成望湖景的房間。沒想到飯店回覆超迅速，不僅爽快答應，還主動問我需不需要生日房間佈置，甚至貼心詢問是否需要機場接送(付費)服務。 雖然接送費用比別處高，我婉拒了，但這份主動和熱情，當時讓我心裡暖乎乎的，滿心期待著入住那天的驚喜。 終於等到入住，推開門的期待，瞬間被失望取代。 所謂的生日佈置，不過是地上隨意堆放著一堆雜亂的氣球，有些都已經漏氣了，看上去十分敷衍。心裡難免有些失落，事已至此，也不好再多說什麼。 在飯店住了五天，雖說距離舊城區開車得 20 分鐘左右，但這也是我特意的選擇。之前在網路上看到不少人說， 老城區雖便利，可惜日夜噪音不斷。親身經歷過河內司機不管什麼狀況都愛按喇叭後，我更堅定了選西湖區這家稍遠酒店的決心。遠離喧囂，換來安靜的住宿環境，也算是一種取捨吧。
Stayed 5 nights in Apr 2025

10/10 Excellent

Brock

Liked: Cleanliness, property conditions & facilities, communication
Great property and staff
Stayed 3 nights in Nov 2023

6/10 Okay

Murugananth

Liked: Cleanliness, property conditions & facilities, communication
Quiet, safe, many amenities around.
Stayed 4 nights in Sep 2023

10/10 Excellent

Sanjay

Liked: Cleanliness, property conditions & facilities, communication
Very clean and modern apartments. Everything is provided for. The pool, breakfast, front desk all excellent. We loved the spa massages. Very good therapists. Great to be away from the hustle and bustle but easy to get grab to go to old quarter. Overall a lovely stay
Stayed 3 nights in Nov 2024