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Aparthotel

Elegant Suites Westlake

Lakefront aparthotel with a full-service spa and area shuttle service

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Photo gallery for Elegant Suites Westlake

Outdoor pool
Pool
Front of property
Balcony view
Lobby sitting area

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Kitchen
  • Dryer
  • Washer
  • Parking available
  • Room service

Explore the area

View in a map
10B Dang Thai Mai Street, Tay Ho District, Hanoi
  • Place, West Lake
    ‪5 min walk‬
  • Place, Syrena Shopping Center
    ‪7 min walk‬
  • Place, Ho Tay Water Park
    ‪6 min drive‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪29 min drive‬

Choose your unit

View all photos for Studio, City View

Room

Studio, City View

  • 538 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment, 2 Bedrooms, Garden View

Room

Apartment, 2 Bedrooms, Garden View

  • 1324 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Premium Apartment, 1 Bedroom, Garden View

Room

Premium Apartment, 1 Bedroom, Garden View

10.0 out of 10
Exceptional
(1 review)
  • 926 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 3 Bedrooms, Garden View

In-room dining

Apartment, 3 Bedrooms, Garden View

  • 3 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Deluxe Double Room

View from room

Deluxe Double Room

  • 334 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Hanoi

Located on a lake, Elegant Suites Westlake is in Tay Ho, a neighbourhood in Hanoi. Tran Quoc Pagoda and Presidential Palace are notable landmarks, and travellers looking to shop may want to visit Syrena Shopping Center and Ta Hien Street. West Lake is another place to visit that comes recommended.
View more Aparthotels in HanoiOpens in a new window

What's nearby

  • West Lake - 5 min walk - 0.5 km
  • Syrena Shopping Center - 7 min walk - 0.6 km
  • Trinh Cong Son Walking Street - 4 min drive - 2.2 km
  • Lotte Mall Tay Ho - 6 min drive - 3.3 km
  • Ho Tay Water Park - 6 min drive - 2.2 km

Getting around

  • Hanoi Long Bien Station - 12 min drive
  • Ga Co Loa Station - 15 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 29 min drive

Restaurants

  • ‪Bún Chả Vân Quyết - ‬4 min walk
  • ‪Habib - ‬6 min walk
  • ‪The Bottle Shop - ‬4 min walk
  • ‪Milk & Honey - ‬6 min walk
  • ‪Los Fuegos - ‬4 min walk

About this property

Elegant Suites Westlake

Lakefront aparthotel with full-service spa and free local area shuttle
Along with a full-service spa, this aparthotel has a restaurant and 2 bars/lounges. Free WiFi in public areas, free self parking and a free area shuttle are also provided. Other amenities include a conference centre, spa services and a business centre. Each apartment boasts a jetted bath and offers free WiFi and a kitchen. Guests will appreciate conveniences, such as a washer/dryer and a dining area, while an LCD TV with cable channels and a DVD player provide a bit of entertainment.
Elegant Suites Westlake offers 135 accommodations with washers/dryers and DVD players. Beds feature premium bedding. LCD televisions come with cable channels. Accommodation at this 5-star aparthotel has kitchens with fridges, microwaves, separate dining areas and kitchenware and utensils. Bathrooms include a separate bath and shower with in-room jetted baths, a rainfall showerhead and a hydromassage showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include minibars and espresso makers. Housekeeping is offered on a daily basis and hairdryers can be requested.

Recreational amenities at the aparthotel include a children's pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Elegant Spa has 1 treatment room. Services include Thai massages, facials and body scrubs. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Our prices include all fees. No hidden fees.

Amenities

Kitchen
Washer
Dryer
Parking included
Free WiFi
Restaurant

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: 50 per cent of room rate

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 600000.0 per night.
Free cots are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 20 per vehicle (one-way)
  • Late check-out fee: 50 per cent of room rate (subject to availability)
  • Cleaning/housekeeping/linen are available for an additional fee
  • Rollaway bed fee: USD 600000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Frequently asked questions

Does Elegant Suites Westlake have a pool?

Yes, this property has a children's pool.

Is Elegant Suites Westlake pet-friendly?

No, pets are not allowed at this property.

How much is parking at Elegant Suites Westlake?

Self-parking is free at this property.

What time is check-in at Elegant Suites Westlake?

Check-in start time: 2 PM; check-in end time: midnight.

What time is check-out at Elegant Suites Westlake?

Checkout is at noon. Late check-out is available for a 50% fee (subject to availability).

Does Elegant Suites Westlake provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 20 per vehicle applies.

Where is Elegant Suites Westlake located?

Located in Tay Ho, this luxury aparthotel is within a 10-minute walk of West Lake and Syrena Shopping Center. Tran Quoc Pagoda and Presidential Palace are also within 3 mi (5 km).

Reviews

Elegant Suites Westlake Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

9.4/10

Communication
Rating 10 - Excellent. 410 out of 626 reviews
Rating 8 - Good. 160 out of 626 reviews
Rating 6 - Okay. 42 out of 626 reviews
Rating 4 - Poor. 8 out of 626 reviews
Rating 2 - Terrible. 6 out of 626 reviews

Reviews

10/10 Excellent

Ryan

Liked: Cleanliness, room comfort, communication
Great stay with the family. Rooms were spacious and clean. Staff were incredibly friendly and helpful.
Stayed 1 night in Aug 2025

10/10 Excellent

Jeanne

Great place. Large rooms and beautiful facilities.
Stayed 2 nights in Jun 2025

10/10 Excellent

Sheldon

Liked: Cleanliness, amenities, property conditions & facilities, communication
I enjoyed the surroundings and the proximity to the gym, dining area and lobby
Stayed 1 night in Aug 2025

10/10 Excellent

Thalia

Liked: Cleanliness, amenities, property conditions & facilities, communication
A beautiful hotel with all the extras and fantastic staff. Highly recommended
Stayed 4 nights in Aug 2025

10/10 Excellent

Brian

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful property, a nice gym and pool, the food was delicious and such an amazing spread on the buffet, and the staff were all top notch!! I recommend staying here, and there’s plenty of English if that’s your first language
Stayed 2 nights in Aug 2025

10/10 Excellent

Thomas

Liked: Cleanliness, room comfort, communication
Check In Good, Staff friendly, Room is big and clean. Breakfast is good, Housekeeping is really good. Location is also good. Only issue is upper-level construction that starts at 9AM.
Stayed 7 nights in Jul 2025

10/10 Excellent

Adrian

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great customer service and awesome breakfast buffet. Amenities were great and staff was exceptional.
Stayed 14 nights in Apr 2025

10/10 Excellent

Jeanne

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful spacious apartment in a great area.
Stayed 2 nights in May 2025

8/10 Good

Robert

Liked: Cleanliness, amenities, property conditions & facilities, communication
Massages were incredible!!!
Stayed 7 nights in Mar 2025

10/10 Excellent

Graham

Liked: Cleanliness, amenities, property conditions & facilities, communication
A classy 5 star hotel with everything you could want available..fantastic huge room with nice kitchen and great view...fabulous swimming pool gym and sauna. Staff eager to assist and amazing breakfast buffet.. Jenny was most helpful . Ideal for families with children and couples like us.
Stayed 6 nights in Jun 2025

10/10 Excellent

Jeanne

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location. Outside of the old town with its own vibe. Great restaurants, lovely area to walk but a quick ride to the old quarter. Beautiful large rooms and apartments with a fantastic pool. Staff is amazing and very attentive. Great breakfast.
Stayed 3 nights in Jun 2025

10/10 Excellent

Stanislavs

Liked: Cleanliness, amenities, property conditions & facilities, communication
Really good place to stay, recommended
Stayed 1 night in Aug 2024

10/10 Excellent

Micah

Liked: Cleanliness, amenities, property conditions & facilities, communication
Property was nice and kept up!
Stayed 1 night in Apr 2025

10/10 Excellent

Manuel

Liked: Cleanliness, room comfort, communication
Everythinf was very great
Stayed 1 night in May 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities, communication
This property is my favorite and Hanoi
Stayed 1 night in Feb 2025

10/10 Excellent

nicole

Liked: Cleanliness, amenities, property conditions & facilities, communication
Amazing! Clean and comfortable room, delicious breakfast, accommodating staff! Would absolutely return to this hotel.
Stayed 3 nights in Feb 2025

10/10 Excellent

Raman

Liked: Cleanliness, room comfort, communication

Terrific Stay in Hanoi

We had a wonderful stay at Elegant Suites. The room was excellent with an incredible view of the lake. We had 2 bedrooms, 2 bathrooms and a small kitchen. Breakfast was great. Staff was amazing.
Stayed 7 nights in Mar 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities, communication
We stayed here for one night on our way home. The staff was exceptional, very helpful and made sure we had everything we needed to get to the airport early the next morning. Including coffee to go!
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort

Excellent

Excellent
Stayed 1 night in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, amenities, communication
I appreciate the services here. Staff were very helpful.
Stayed 4 nights in Feb 2025

10/10 Excellent

Terence

Liked: Cleanliness, amenities, property conditions & facilities, communication
Would stay again.
Stayed 5 nights in Nov 2023

10/10 Excellent

Bal

Liked: Cleanliness, amenities, property conditions & facilities, communication
We had a lovely stay. Excellent staff; professional and very helpful.
Stayed 8 nights in Aug 2024

10/10 Excellent

Brock

Liked: Cleanliness, property conditions & facilities, communication
Great property and staff
Stayed 3 nights in Nov 2023

10/10 Excellent

John

Liked: Cleanliness, room comfort, communication
A great place to stay. Lots of room and quiet. Recently renovated. Very clean and cared for.
Stayed 8 nights in Nov 2024

10/10 Excellent

Adam

Liked: Cleanliness, room comfort, communication

Comfortable Stay

Very comfortable stay, spacious room, good breakfast and good massage spa.
Stayed 1 night in Dec 2022