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We checked in for a seven-night stay but left after just two nights. On the second morning, we discovered rat droppings in the kitchen and living room. I immediately contacted Beach Box and sent photos.  Their only solution was to set up traps—an unacceptable response. I was not willing to expose my family to rats, even with traps in place, nor did I want young children around rat traps.  Despite managing many properties, there was no offer to move us to a rat-free property or any sort of refund. Beach Box left us on our own to find alternative accommodations that cost considerably more last minute. After raising my concerns, Beach Box went silent for a considerable amount of time, forcing me to chase them for a resolution. In the end, there was none. After about a week of persistent follow-ups, Beach Box finally offered a mere 120 refund for the five unused nights—completely unreasonable. VRBO informed me that, since Beach Box uses its own billing system rather than VRBO’s, my only recourse was to dispute the charge with my credit card company.Do your due diligence, look Beach Box up on Google, check out their Yelp reviews and their standing with the Galveston Better Business Bureau. Decide for yourself if this is where you want to spend your hard earned money and a risk you are willing to take.