Trust & Safety

HomeAway is a global community built on trust and inclusion. We're dedicated to providing a safe and secure marketplace for travellers, owners and property managers. We are here to support you 24/7, whenever you have questions or require assistance.


Trust is essential for a successful marketplace. With secure payments, fraud protection and authentic reviews for both owners and travellers, we ensure that all members of our community can stay and rent with confidence.



Keeping your account safe and secure is a top priority. From payment protection to fraud prevention, we have tools in place to reduce risks in financial transactions and maintain trust between parties that may not know each other.



We have teams around the world who are on call 24 hours a day, seven days a week and in more than ten languages to support travellers, owners and property managers who may require assistance or have questions. If you require any assistance, please do not hesitate to get in touch.



HomeAway provides a range of tools and resources that protect the privacy and safety of travellers and owners. We support owners by educating them about best practices for creating a safe and private space for travellers, and we use technology to verify the identities of owners and travellers whenever possible. We advise our community to follow state and local laws that may apply.



HomeAway is an inclusive marketplace, committed to accessibility, tolerance and respect, ensuring that everyone has equal rights and equal opportunities. We believe that every member of our community should feel welcome and respected, whatever their background.