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The Cantilever Lodge - Purg's Finest Luxury Home- Unreal Views, Firepit

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Durango, Colorado vacation rental home with amazing mountain views located at Purgatory Resort
Main Living Space - TV, Wood burning fireplace (wood provided), Deck and unreal views
Main Living Space - TV, Wood burning fireplace (wood provided), Deck and unreal views
Main Living Space - TV, Wood burning fireplace (wood provided), Deck and unreal views
Deck off the Main Living Space - Gas BBQ, Gas Firepit and awesome views

Reviews

9.4 out of 10
Exceptional
5 bedrooms4 bathroomsSleeps 15

Popular amenities

  • Kitchen
  • Washing machine
  • Dryer
  • Free Wi-Fi
  • Parking available
  • Barbecue grill

Rooms & beds

5 bedrooms (sleeps 15)

Bedroom 1

1 King Bed

Bedroom 2

1 Double Sofa Bed

Bedroom 3

1 Queen Bed

Bedroom 4

1 Single Bunk Bed

Bedroom 5

1 King Bed

Other Space 1

2 Single Beds and 1 Single Bunk Bed

4 bathrooms

Bathroom 1

Toilet · Shower only

Bathroom 2

Bathtub · Toilet · Shower only

Bathroom 3

Bathtub · Toilet · Shower only

Bathroom 4

Bathtub or shower

Spaces

Kitchen
Balcony

About this property

The Cantilever Lodge - Purg's Finest Luxury Home- Unreal Views, Firepit

Our 5 bedroom, 4 bathroom, 4,300 sq. ft. luxury home is absolutely breathtaking! Perched high above the valley floor and just a short walk to the slopes, it has unobstructed views of the nearly 14,000 foot peaks of the Needles Mountains, the signature range that inspired Jean Claude Killy to describe Purgatory as “the most beautiful scenery this side of the Italian Alps."

Inside the home you will find a 1,200 square foot master retreat on the lower level that includes incredible views of the Needles Mountains from the King bed, two person Jacuzzi tub and shower. The master retreat also includes a two-sided gas fireplace between the bedroom and the Jacuzzi tub, “RO” water, “instant-hot” water, sink and refrigerator. The adjacent bedroom features a queen pull out sofa and work desk. The dressing /vanity area has heated floors and the walk in closet and laundry is the size of the garage bay above. The entry level of the home has two bedrooms (Queen Bed in one and Bunk Beds in the other (single over single) and a full bath (Japanese soaker tub).

The main level offers an enviable gourmet Kitchen with top-of-the-line appliances and amazing mountain views. The massive wood burning stone fireplace (firewood provided) extends 25’ to the spectacular structural beams and honed tongue and grove wood ceiling (illuminated for night ambiance). Perfect for entertaining, the great room, dining room and kitchen are all open to a wall of windows and spacious deck to enjoy the amazing alpenglow when the sun hits the peaks of the Needles range. There is a private deck on each of three floors of this incredible home and the deck off the Main Living Space features a BBQ Grill and gas firepit. Take the spiral stair case up to the extraordinary loft which is the 2nd living space which includes a full bathroom, full bar (wine cooler, refrigerator, and dishwasher), TV and a game/ puzzle table and sleeping space.

Bed Configuration:
Main Bedroom - King Bed (Basement Floor)
2nd Bedroom - Queen Pull Out Sofa (Basement Floor) - access thru the Master
3rd Bedroom - Queen Bed (Second Floor)
4th Bedroom - Bunk Bed (Single over Single) (Second Floor)
5th Bedroom - King Bed, Third Floor (Adjacent to the Main Living Space)
6th Sleeping area - Separate space in Loft, Bunk Bed (Single over Double) and Trundle bed (2 Twins)

Book at least a week and a 10% discount is automatically applied (Excludes Christmas/New Years).

Stay with us and we offer DISCOUNTS on both summer (white water rafting, horseback riding etc.) and winter (ski/snowboard rentals, sleigh rides, snowmobile tours etc.) activities.

Vacation Rental Collective has the perfect Durango Vacation Rental, Durango Cabin, Durango AirBnB, or Durango VRBO for you and your group! Whether you're hiking, fishing, biking, skiing at Purgatory Ski Resort, or enjoying Durango’s one-of-a-kind restaurants VRC has your perfect private lodging accommodations.

Please note that, like most properties in the area, this home does not have AC, as it is uncommon for homes at this elevation. Temperatures inside the property are easily managed by using fans and opening the windows at night when temperatures drop into the 40s.

–About Your Host–
At Vacation Rental Collective (VRC), we’re a professional management company that takes pride in delivering a consistent, high-quality experience across all of our homes. The Vacation Rental Collective difference means you can always expect locally owned and operated service with a personal touch and insider knowledge of the area. We offer 24/7 guest communication and lightning-fast response times whenever you need assistance. Each property is professionally cleaned and meticulously maintained to ensure comfort and peace of mind, and every home is inspected before arrival to make sure every detail is guest-ready.
Our prices include all fees. No hidden fees.

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House Rules

Check in after 4:00 PM
Minimum age to rent: 25
Check out before 10:00 AM
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Children

Children allowed: ages 0–17
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Events

No events allowed
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Pets

No pets allowed
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Smoking

Smoking is not permitted

Important information

You need to know

Property # 1033730vb
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher

About the area

Durango

Located in Durango, this holiday home is in the mountains. Purgatory Resort and Cliffs at Tamarron are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Lake of the Pines and Animas River. James Ranch and Silverton Railroad Depot are also worth visiting.
Map
Durango, CO

What's nearby

  • Purgatory Resort - 1 min walk - 0.0 km
  • Cliffs at Tamarron - 17 min drive - 18.8 km
  • Fort Lewis College - 46 min drive - 51.4 km
  • Durango and Silverton Narrow Gauge Railroad - 46 min drive - 52.9 km
  • Animas River Trail - 46 min drive - 52.9 km

Getting around

  • Silverton Station - 35 min drive
  • Telluride, CO (TEX-Telluride Regional) - 89 min drive

Restaurants

  • ‪Powder House - ‬26 min drive
  • ‪Purgy's - ‬7 min walk
  • ‪The Nugget (Bar) - ‬13 min walk
  • ‪Dante's - ‬32 min drive
  • ‪The Old Schoolhouse Cafe - ‬5 min drive

Frequently asked questions

Is The Cantilever Lodge - Purg's Finest Luxury Home- Unreal Views, Firepit pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at The Cantilever Lodge - Purg's Finest Luxury Home- Unreal Views, Firepit?

As of 12 May 2026, prices found for a 1-night stay for 2 adults at The Cantilever Lodge - Purg's Finest Luxury Home- Unreal Views, Firepit on 1 Apr 2027 start from £863, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Cantilever Lodge - Purg's Finest Luxury Home- Unreal Views, Firepit?

On-site parking is available at the property.

What time is check-in at The Cantilever Lodge - Purg's Finest Luxury Home- Unreal Views, Firepit?

Check-in begins at 4:00 PM.

What time is check-out at The Cantilever Lodge - Purg's Finest Luxury Home- Unreal Views, Firepit?

Checkout is at 10:00 AM.

Where is The Cantilever Lodge - Purg's Finest Luxury Home- Unreal Views, Firepit located?

Situated in Durango, this ski holiday home is steps from Purgatory Resort and 1.5 mi (2.4 km) from Lake of the Pines. Animas River and Electra Lake are also within 6 miles (10 km).

Reviews

9.4

Exceptional

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 51 out of 69 reviews
Rating 8 - Good. 13 out of 69 reviews
Rating 6 - Okay. 4 out of 69 reviews
Rating 4 - Poor. 1 out of 69 reviews
Rating 2 - Terrible. 0 out of 69 reviews

9.2/10

Cleanliness

10/10

Check-in

9.6/10

Communication

9.8/10

Location

9.4/10

Listing accuracy

Reviews

From a partner site

10/10 Excellent

Jill C.

Family ski trip

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had a wonderf time! House was beautiful and accommodated our large family very well. Location was fantastic and I would highly recommend.
Response from VrboOwner on 21 Jan 2026
Thank you for taking the time to leave a review! We are so glad to hear you enjoyed your stay with Vacation Rental Collective, and that you found the house beautiful with a fantastic location. :) Glad you enjoyed the property so much. We hope you come stay with us again soon!
Verified

10/10 Excellent

Rene H.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Beautiful home with amazing views! The home was very clean and well stocked with amenities. The only suggestion would be an electric skillet for the kitchen. The beds were super comfortable too! The host was very quick to respond to our needs. We had a rough first night, but it all worked out. Great location especially since it snowed...made it truly a ski-in and ski-out. We had a really good time.
Stayed 5 nights in Jan 2026
Response from VrboOwner on 2 Feb 2026
Thank you so much for the wonderful and thoughtful review! We’re so glad you enjoyed the beautiful views, comfortable beds, and well-stocked home. We appreciate the suggestion about the electric skillet and will certainly take that into consideration. While we’re sorry to hear about the rough first night, we’re happy everything worked out and that you were able to fully enjoy the ski-in/ski-out location—especially with the fresh snow! We’d love to welcome you back for another great stay.
From a partner site

10/10 Excellent

Kimberly B.

Amazing views

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: A high end vacation home with beautiful views, comfortable beds, and nice furnishings. Our family thoroughly enjoyed our stay here. Be forewarned...there are lots of stairs to be going up and down. It wasn’t good for my grandson with the broken ankle but the rest of us didn’t mind it.
Response from VrboOwner on 2 Dec 2025
Thank you so much for the wonderful review! We’re delighted to hear your family enjoyed the home, the beautiful views, and the comfortable furnishings. We appreciate you noting the stairs as well — they’re definitely something to keep in mind, and we’re sorry they weren’t ideal for your grandson with his ankle.
Verified

6/10 Okay

Angela P.

Liked: Check-in, communication, location, listing accuracy

Convenient location

Check in was smooth. Kitchen was large and easy to cook in for a group.
Stayed 4 nights in Jul 2025
Response from VrboOwner on 8 Aug 2025
Thank you for your feedback! We’re glad the check-in went smoothly and that the large kitchen worked well for your group. We’d love to host you again!
Verified

10/10 Excellent

Shane T.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Wonderful Vacation Property

The mountain views are amazing and this home has everything you could want or need for a perfect holiday.
Stayed 6 nights in Jun 2023
Verified

10/10 Excellent

Lauren M.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Conveniently Located

The property was a quick walk to the ski resort. Check in/out was very easy. Communication was quick during our stay. Beautiful home that suited all our needs.
Stayed 3 nights in Feb 2025
Response from VrboOwner on 23 Feb 2025
Thank you for your kind review! We're so glad to hear the location worked well for you with a quick walk to the ski resort, and that the check-in and communication were smooth. It’s great that the home suited all your needs, and we’d love to host you again for your next trip!
Verified

8/10 Good

Mary Z.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Birthday get away

Beautiful house
Stayed 4 nights in Jul 2024
Response from VrboOwner on 3 Aug 2024
Thank you for your kind words! We're thrilled that you found the house beautiful. We hope to host you again in the future!
From a partner site

10/10 Excellent

Lezlie M.

Wonderful Family Getaway!

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had a wonderful week in Purgatory at the Cantilever Lodge. Great location and amenities.
Stayed 5 nights in Nov 2021
Response from VrboOwner on 31 Dec 2021
Thank you for taking the time to leave a review! We are so glad to hear you enjoyed your stay with Vacation Rental Collective. :) Glad you enjoyed the property so much. We hope you come stay with us again soon!
Verified

10/10 Excellent

Amanda L.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Perfect views

The listing didn’t even put the house to justice. The house was amazing, clean, inviting and just awesome. The views at this house were breathtaking. Would stay again if we make it up to this area
Stayed 5 nights in Aug 2023
Response from VrboOwner on 5 Sept 2023
Thank you for staying with us! We were happy to host you and your family and are glad you had an enjoyable time, and found the home even better than the listing. We look forward to having you stay with Durango Vacation Rental Collective again in the future!
From a partner site

10/10 Excellent

Summer Vacation

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The house was perfect and so was the view!! I would highly recommend this house!!!
Response from VrboOwner on 13 Jul 2022
Thank you so much for your review! We are so glad you and your guests enjoyed your stay with Vacation Rental Collective. We hope to host you again in the future!
From a partner site

10/10 Excellent

Jared K.

Beautiful home in a perfect location

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Incredible home in a great location right off the slopes. Comfortably fits a large group and has most of the kitchen and household items you would need for an extended stay.
Response from VrboOwner on 9 Feb 2021
Thanks for staying with Durango Premier Vacation Rentals. Hope to see you in the future!
From a partner site

8/10 Good

Edward F.

Amazing Morning Views

Rating Details: The property manager was very helpful. The vacation rental was clean. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: A great place for gathering! We have utilized this home annually for over 10 years and enjoy it. The maintenance could be better, but understandable.
Response from VrboOwner on 18 Mar 2024
Thank you for your review and for choosing our home for your annual gatherings for over 10 years! We're delighted to hear that you continue to enjoy your time here. We appreciate your understanding regarding maintenance, and we'll strive to improve in that area to ensure an even better experience for you in the future. Your loyalty means a lot to us, and we look forward to many more years of hosting your gatherings. If there's anything specific you'd like us to address, please don't hesitate to let us know. Thank you again for your feedback, and we can't wait to welcome you back next time!
Verified

10/10 Excellent

alexis b.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Was a beautiful home and beautiful area, view and weather.

The only problem was the washing machine leaking. Everything else was wonderful. The host was quick to respond and sned maintenance when needed.
Stayed 5 nights in Jul 2021
Response from VrboOwner on 16 Jul 2021
Thank you for leaving a review! We are so glad you enjoyed your stay :) Thank you for calling us about the washing machine so we could have it repaired as soon as possible. It was such a pleasure to host you and we look forward to hosting you again for your next visit!
From a partner site

10/10 Excellent

Edward F.

A great gathering spce

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Having stayed at this property annually for over 10 years, it is the perfect gathering spot for the family dinners. The large open Great Room is very comfortable and the large Wolf cooking range with it's two ovens is perfect.
Response from VrboOwner on 10 Mar 2023
Thank you for taking the time to leave a review! We are so glad to hear you enjoyed your stay with Vacation Rental Collective. :) Glad you enjoyed the property so much. We hope you come stay with us again soon!
From a partner site

10/10 Excellent

AMBER H.

Family staycation

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This was our second time renting the Cantilever. Its the one unit that provides our large family with plenty of space for everyone. We had four families adults and children and was plenty comfortable. The views are stunning, all amenities in working condition.Clean
Stayed 3 nights in Jan 2024
Response from VrboOwner on 31 Jan 2024
We are so happy that you enjoyed your stay here with us! We hope to see you back again in the near future!
Verified

8/10 Good

Jason W.

Liked: Check-in, communication, location, listing accuracy

Great Stay with Fantastic Views

Overall the home's location and views were fantastic. We were somewhat disappointed with the cleanliness of the floors and the home overall feeling worn. We ran into a number of issues including the microwave not working, the second floor shower was inoperable, the grill had not been cleaned, floor mats in the master bath were dirty, etc. Besides these details we greatly enjoyed our stay.
Stayed 5 nights in Apr 2023
From a partner site

8/10 Good

family trip

Rating Details: The property manager was adequately helpful. The vacation rental was spotless. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Amazing home with lots of glitches...slow wifi, kitchen items that don't work, build up on faucets (low water pressure)Just a few examples.Again, sweet place, just not ready for renters.
Response from VrboOwner on 31 May 2022
Thanks for your feedback. We just replaced the router which greatly improved the WIFI speed. We recently replaced the ice maker but are unaware of anything that does not work in the kitchen. We also encourage our guests (via an email the day after arrival) to advise if anything in the home needs attention so we can address it during your stay. We did not hear from this guest during their stay.
Archival

10/10 Excellent

Cathy B.

Cantilever House

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We just spent 4 nights in this beautiful home. Every room had magnificent views of Colorado's Fall colors!!! The location is perfect for exploring Durango, Silverton and Ouray. The house was very clean and comfortable. Keith was easy to reach by phone when we had a question. We enjoyed this home very much. Thank you for sharing this wonderful home with us!!!
Stayed 4 nights in Oct 2017
Response from VrboOwner on 17 Mar 2020
Thank you for your stay. It was a pleasure having you as our guest and thanks so much for taking the time to write a review about this great property. We hope you choose Durango Premier Vacation Rentals the next time you are looking for a vacation rental.
Verified

8/10 Good

Deanna M.

Liked: Check-in, communication, location

So great, yet…

Unique multi-layer layout with fabulous views. House was comfortable and met our needs, but… Parts were great-spa tub, sauna, heated floor, fire burning fireplace, loft, balconies. Parts were also not great-minor annoying broken parts here and there, nasty vent hood, junky pantry and garage, shabby LR furniture. With a little more care it could be so much more.
Stayed 7 nights in Mar 2023
Response from VrboOwner on 28 Mar 2023
Thank you for your feedback on your recent stay at our property. We are happy to hear that the house was comfortable and met your needs. We are sorry to hear that there were some minor issues that affected your stay. We will make sure to address these issues with our team to ensure that our property is in top condition for all of our guests. We've let our homeowner know for future consideration for furniture improvements. We appreciate your constructive feedback and will work to improve the areas you mentioned. Thank you for choosing our property and we hope to have the opportunity to host you again in the future.
Verified

10/10 Excellent

Janie B.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Convenient for skiing

Beautiful property close to the slopes! If you are not in the mountains to ski, this may not be the property for you just due to the access to dining, shopping, etc. But if you are looking to ski Purgatory, this location is fabulous! Beautiful home, Stunning views and very attentative property management. However the stairs are no joke: if you have someone in your group who is not fully able to handle stairs, this may not be the property for you. But it was great for us! We Will be coming back!
Stayed 5 nights in Mar 2023
Verified

10/10 Excellent

Terrie L.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Beautiful site

I think the house is beautiful and the views are beautiful! I feel that when you book management should give an instruction packet to tell how garbage is picked up ect! How some of the extras are to work or at least make sure they work before guest arrive! Like the sauna! And property management should look at site before renting to make sure employees are doing or fixing exactly what needs done properly! The facility is worth the stay, just need a little more communication for the amount you pay to stay! 😊
Stayed 7 nights in Jul 2023
Response from VrboOwner on 2 Aug 2023
Thank you for choosing our home and for sharing your feedback about your stay. We are delighted to hear that you found the house and views to be beautiful! We do include instructions on where to drop trash or you can always call us and we will come remove it for you. We're glad you enjoyed your stay and it was a pleasure to host you! We hope you come stay with us again soon!
From a partner site

8/10 Good

Great but what you need to know

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was more than happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: My family had a great time there. Plenty of room . The kids enjoyed the loft where they played their PS4 a lot. We could have used more silverware and some more assortment of cooking pans, but we made do. The stairs was a bit much. There were a couple of us who could have really used the unavailable elevator. All the steps were very hard. We just didn’t realize so many steps. Should be in article when advertised. View was breath taking and all in all a very beautiful place.
Response from VrboOwner on 23 Jul 2024
Thank you for sharing your experience! We’re glad to hear that your family had a great time and that the kids enjoyed the loft for their PS4. We appreciate your feedback about the need for more silverware and cooking pans, and have taken inventory to replace and restock what is needed We apologize for the inconvenience caused by the stairs and the lack of an elevator and made sure this information is more clearly included in our listing. The breathtaking view and beautiful surroundings are truly special and we hope to welcome you back to experience them again soon! -Mackey
From a partner site

10/10 Excellent

Kathi W.

lovely Cantilever Lodge

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Beautiful home with all the amenities needed for our family of 12 + 3 babies. Property was clean, location was perfect for our walk to the slopes each day. Views from the giant picture windows were fantastic. Only issue was wifi - took us a while (about 12 hours) to get it working properly, and while the tech company we spoke to was very responsive, it took them a few calls and a stop at the house to get it up and running. Once it was addressed, no issues for the remainder of the days. One quick note - we brought extra paper towels, toilet paper, dishwasher pods and trash bags. Would recommend the same for anyone who has a group of 12 or more and is staying for 4-5 days.
Response from VrboOwner on 3 Jan 2024
We are so happy to hear that you enjoyed your stay here with Vacation Rental Collective! We hope to see you back again in the near future!
From a partner site

6/10 Okay

Mark R.

Small Group Weekend Trip

Rating Details: The property manager was adequately helpful. The vacation rental was spotless. I was very happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: I stayed at this home in Durango for two nights with my men's group from church. While the house was clean on arrival, the overall experience fell short of what I expect for the price we paid.First, the management company would not allow us to have groceries pre-delivered and offered no concierge service, which was disappointing given that this is marketed as a luxury mountain home.More importantly, there were numerous plumbing problems. The main-level shower had a broken pipe that sprayed water all over the floor when turned on, making it unusable. We had to use the upstairs shower instead, which had uncomfortably high water pressure. The kitchen faucet was also in poor shape—the handle was coming off and it barely worked.For the cost of this rental, these issues were unacceptable. I hope the owners see this and realize that if they want to attract high-end renters, they need to ensure their property is maintained to a much higher standard.
Response from VrboOwner on 12 Jul 2025
Thank you for taking the time to share your experience. We're sincerely sorry to hear that your stay did not meet expectations and truly appreciate you bringing these issues to our attention. While we're glad to hear the home was clean upon arrival, we understand your frustration regarding the plumbing problems and the lack of concierge service. This is certainly not the level of quality or service we aim to provide, especially in a property marketed as a luxury stay. We’ve already addressed the shower and kitchen faucet issues with our maintenance team to ensure they are properly repaired and do not affect future guests. We also appreciate your feedback about grocery delivery and guest services—it’s something we’re actively evaluating to better serve our guests’ needs. We value all guest feedback, as it helps us improve and provide the high standard of comfort and convenience our guests deserve. We hope you'll consider giving us another chance in the future.
Verified

8/10 Good

Elisabeth W.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Beautiful Home and Location

Gorgeous views from the balconies and windows. This is such a fantastic home. My biggest complaint would be that the dishes were not very clean. In our case it was not hard water at all, it was food. We washed everything before we used it because it was quite unsavory otherwise. The oven also does not work properly. The main master bedroom has another bedroom connecting to it. They both share a bathroom but there is no privacy doors for the master bedroom from the bathroom. Also, to leave the smaller bedroom you must enter the master bedroom. It was a little odd but we were able to deal with it. Overall, this house is in an excellent location and absolutely beautiful - very spacious.
Stayed 3 nights in Sep 2020
Response from VrboOwner on 14 Oct 2020
Thank you for taking the time to leave a review! I apologize the dishwasher did not thoroughly clean the dishes. They should have been cycled through one more time. I will bring this to the attention of our housekeeping team as this is not something that should be missed and is not consistent with our normal standards. Please always feel free to give us a call if you are having any issues like operating the oven. We do describe the layout of the bedrooms in the listing description so please be sure to read those before booking :) We are so glad you enjoyed your stay! It was an absolute pleasure to host you and we hope you stay with us again soon!

About the host

Hosted by Vacation Rental Collective - The Durango Collection

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