Our experience with this lovely Lucca apartment was wonderful! The apartment itself was exactly as described (very clean!), and we were very comfortable there for our 17 night stay while attending the Lucca Italian School. And speaking of that, the location is absolutely fantastic for getting to & from the school! Also, it's in a quieter, very charming location near San Francesco Piazza and is close to the biggest grocery store as well as many other things. The apartment was very comfortable - especially the queen sized bed (we didn't use the twin bedroom), and the effectiveness of the air conditioning (which we used only at night). The building is very well insulated, so it stayed quite cool during the day. While the patio looked inviting on the description, Lucca was quite buggy while we were there, so we didn't really use it that much. Also, the company that manages this property was absolutely fantastic, especially Tania, our contact. If there was any issue at all, she responded quickly and took care of it! As a suggestion, it would be great to have some written instructions of to how to work some of the appliances (coffee maker, washing machine, etc) as they were different than mine, and I felt bad having to keep asking questions. Also, the cooking pans & tools were little sparse and having a few more would be great. I actually bought a few things & left them there. But overall, we were very happy with this apartment & LOVED Lucca!!