Seascape, Whitstable

Thank you for your review and feedback Colin. We are so pleased that you all enjoyed your stay. We we do hope that we are able to host you another time. Best wishes from all the team at Keepers Cottages.

Thank you for taking the time to leave your feedback. We’re sorry that the property wasn’t the right fit for your group, although we would like to clarify a few points for future guests. The house is advertised as sleeping eight guests across four bedrooms, and the photographs on our website show the size and layout of the property, including the kitchen, dining area and bunk room. The bunk room is certainly compact and is designed specifically for the bunk beds shown in the listing. We do feel this is represented in the photographs, although we have taken your feedback on board and will add an additional note to the description to make its compact size even clearer. The property is equipped with sufficient plates, crockery and kitchenware for eight guests. We appreciate that the kitchen and dining areas may have felt compact for a group of eight adults, but their size and layout are shown in the listing photographs rather than being described as larger than they are. With regard to the beds, the relevant beds can indeed be configured as twins. We believed this was all sorted swiftly for you, so I was suprised that this was reflected in the review. The drains have been investigated and checked, they are now working as they should. There have been no smells reported since. We’re sorry that ultimately the house wasn’t suited to your particular group. We do try very hard to represent our properties accurately through detailed descriptions and photography so that guests can decide whether the layout and style of an individual home will work for them, and we’ll use the helpful elements of your feedback to make the description even clearer.